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SureCall Contact Centers

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We Answer Your Calls Better Than You Do—Guaranteed

Try us risk-free: Get your first month FREE with any agreement. If we don’t wow you, cancel with no further charges. That’s how confident we are in our ability to elevate your customer experience.

At SureCall, we make you look great by taking care of your client-facing responses with unmatched excellence. While you focus on what you do best, we ensure your customers feel heard, valued, and delighted—every single time.

  • Min project size
    $5,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    250 - 999
  • Locations
    Calgary, Canada
  • Year founded
    Founded 1982

1 Locations

  • Calgary , Canada

Service Lines
Call Center Services
60%
Back Office Outsourcing
20%
Customer Service Outsourcing
20%
Select Focus Area
Back Office Outsourcing
Data Entry & Processing
50%
Payment Processing
30%
Claims Processing
20%
Inbound Services
Inbound appointment scheduling
50%
Virtual receptionist
50%
Customer Service Outsourcing
Phone Support Services
64%
Chat Support Services
20%
Order Processing & Taking
16%
Industries
Business services
20%
Information technology
20%
Medical
20%
Supply Chain, Logistics, and Transport
20%
Utilities
20%
Clients
Midmarket ($10M - $1B)
60%
Enterprise (>$1B)
25%
Small Business (<$10M)
15%
Certified in:
Call Center Services

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate $50 - $99 /hr
Rating for cost 4.6 /5

What Clients Have Said

SureCall Contact Centers offers competitive pricing that aligns well with client budgets, as noted in multiple reviews. Clients have invested amounts ranging from $140 monthly to over $3.7 million cumulatively, indicating strong value for diverse project sizes and needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 7 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

SureCall Contact Centers Review Insights

Overall Review Rating

4.8
  • Quality 4.8
  • Schedule 4.9
  • Cost 4.6
  • Willing to Refer 4.9

Top Mentions

Review Highlights

  • Comprehensive and Tailored Solutions

    Clients value SureCall's ability to provide comprehensive solutions that are customized to meet their specific needs. Their expertise in integrating various communication channels into a unified reporting platform has been particularly beneficial.

  • Timely and Efficient Service Delivery

    SureCall Contact Centers consistently delivers services on time, often ahead of schedule, which has greatly impressed clients. Their project management is organized and responsive, ensuring that both parties remain aligned and efficient.

  • Proactive and Insightful Approach

    The team at SureCall is noted for their proactive stance, offering valuable insights and recommendations to improve efficiency and cost-effectiveness. Their ability to ask the right questions and provide tailored solutions is highly regarded.

  • Cultural and Geographic Fit

    Many clients chose SureCall for their cultural compatibility and geographic proximity, which facilitated easier collaboration and alignment with company values. This has been a significant factor in client satisfaction.

  • Minor Billing Preferences

    A client mentioned a preference for local billing options in the United States instead of international payments. While this is a minor concern, it highlights an area for potential improvement in billing practices.

  • Commitment to Continuous Improvement

    SureCall shows a commitment to continuous improvement, actively seeking client feedback and making adjustments to enhance service delivery. Clients appreciate their dedication to refining processes and outcomes.

SureCall Contact Centers Reviews

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Customer Service Outsourcing for Financial Services Co

  • Customer Service Outsourcing
  • Confidential
  • Jan. 2021 - Oct. 2024
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0

"SureCall's flexibility and culture impressed us."

Oct 28, 2024
Director MCC, Financial Services Co
Anonymous
Verified
  • Financial services
  • Alberta, Canada
  • 5,001-10,000 Employees
  • Online Review
  • Verified

SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. 

Call Center Services for Plumbing Company

  • Call Center Services
  • Answering services
  • Confidential
  • Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They respond quickly and efficiently."

May 22, 2024
Office Admin, Benchmark Mechanical Ltd
Anonymous
  • Other industries
  • British Columbia, Canada
  • 1-10 Employees
  • Online Review

SureCall provides call center services for a plumbing company. The team takes emergency phone calls from customers and relays them to the client's technician for quick customer support.

Device Dev, Customization & Support for Mobile Vendor

  • Custom Software Development
  • Chat Support Services Email Support Services Phone Support Services
  • Less than $10,000
  • Jan. 2023 - Jan. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"SureCall provides the best customer support."

Feb 13, 2024
Owner, Cell Phone The Phone Craft
Ajay Baraiya
  • Other industries
  • Ahmedabad, India
  • 1-10 Employees
  • Online Review

SureCall developed and customized a device for a mobile vendor. The SureCall team also helped with training modules and provided customer support to help the client develop solutions for end customers. 

Showing 11-13 of 13 Reviews

Our Story

At SureCall, our team is our greatest strength, blending experienced veterans and innovative thinkers committed to integrity and excellence. With over 35 years of experience, we turn every customer interaction into a valuable brand moment.

 Our award-winning, people-first culture fosters dedication and high morale, resulting in exceptional service and lasting partnerships. We prioritize continuous improvement, client partnerships, and social responsibility as a certified B Corporation.

Locations (1)

Suite 410 - 2535 3 Ave SE Calgary, Canada T2A 7W5

101 - 150

Contact SureCall Contact Centers

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