Turum-burum

BACKGROUND

Please describe your company and position.

I am the Account Manager of Elogic Commerce

Describe what your company does in a single sentence.

Elogic Commerce is an international ecommerce development agency that designs, builds, and optimizes ecommerce websites to help businesses grow by using innovative technology solutions tailored to their needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Provide expert advice on making our clients' online stores easier to use and more effective.
• Improve the user experience (UX) and interface design (UI) on our clients' ecommerce websites.
• Optimize the conversion rate (CRO) to increase customer engagement and sales for our clients.

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For our clients' ecommerce projects, Turum-burum conducted thorough CRO (Conversion Rate Optimization) audits. These audits helped identify areas for improvement and maximize the potential of the websites. As a result, our clients received:

1. A list of hypotheses and growth points: Detailed recommendations were provided on how to improve website performance and increase conversions. These included actionable strategies to enhance user flow, optimize key pages, and adjust elements that impact customer decisions.
2. A dynamic dashboard in Looker Studio: This dashboard served as an additional tracking tool for ongoing performance monitoring. It allowed our clients to easily track key metrics and see the impact of the changes made over time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress or success include:

1. Increased Conversion Rates (CRO): After implementing the recommendations from the CRO audit, our clients saw a measurable improvement in the conversion rate, meaning more visitors turned into paying customers.
2. Improved User Engagement: The UX improvements led to higher user engagement, as evidenced by increased time spent on the site, more pages viewed, and lower bounce rates.
3. Better Website Performance: With the dynamic dashboard in Looker Studio, our clients were able to track key performance indicators (KPIs) and see improvements in user behavior and site efficiency.

These outcomes show that the changes made were successful in boosting the overall effectiveness and performance of the ecommerce websites.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum managed the project effectively. They delivered everything on time as promised. Whenever we had questions or needed changes, they responded quickly and made sure our needs were met. They were flexible and kept the project moving forward smoothly.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Turum-burum is their strong focus on user experience (UX) and conversion rate optimization (CRO). They don’t just make changes to the design; they really understand the goals of the business and make data-driven decisions to improve performance. Their quick response time and ability to adjust to our needs was also a key strength that stood out.

Are there any areas for improvement or something Turum-burum could have done differently?

Everything was great with Turum-burum. They delivered the project on time, responded quickly to our needs, and provided valuable insights. There's nothing they could have done differently — all was well done.

BACKGROUND

Please describe your company and position.

I am the Communication Manager of Centre for Economic Strategy

Describe what your company does in a single sentence.

The Centre for Economic Strategy is a non-governmental research center on economic policy issues.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Improve user experience and make the website more convenient
• Create a client-oriented web product design

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Strong experience and skills in UX/UI design

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a UX audit of CES website and provided us with deep insights on how our customers interact with the platform. Then they worked out a list of usability issues along with the strategy of their illumination.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Metric 1: Detailed report on customer interaction with the current website version;

Metric 2: A list of available usability and design issues that impact business KPI’s;

Metric 3: A UX/UI recommendations for building an interface that aligns with business goals.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time and tailored to our wishes and preferences. The team always asked us for feedback and quickly responded to it. 

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Turum-burum is amazing at combining detailed analytics with practical advice. They accurately identified usability issues and provided us with hands-on recommendations on how to improve our website to increase customer loyalty and boost KPI’s.

Are there any areas for improvement or something Turum-burum could have done differently?

No. We are pleased with the service and work done. I sincerely recommend this UX/UI studio.

BACKGROUND

Please describe your company and position.

I am the CEO of Numeraire Future Trends (NFTrends)

Describe what your company does in a single sentence.

NFTrends is a cutting-edge CultureTech company that merges cultural sector with technology by creating AI- and blockchain-based Digital Product Passports for provenance tracking and authentication of high-value objects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Turum-Burum's task was to design the user experience (UX) and user interface (UI) for the NFTrends platform and personal accounts from scratch, accommodating four distinct user flows.
• As our business matured, we turned to Turum-burum once more to re-brand the website.

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been actively collaborating with Turum-Burum for more than two years, during which the company has provided us with UX/UI services. In 2022-2023, they designed a brand-new website and developed a digital package for our new product, NFTrends, including its internal panel. Over time, as our business evolved and we decided to rebrand the website, we once again turned to Turum-Burum. They successfully helped us convey the key benefits of our services and the essence of our brand identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We created a new website that meets our and our investors' business goals. The updated design improved how users interact with the site and made it easier for customers to engage with us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-Burum managed the project very well. Inspite of very challeging times, they always delivered their work on time and kept their promises. The team was quick to respond to our needs, listened to our feedback, and made changes when needed. Their clear communication and flexibility made the process easy and smooth for us.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Turum-Burum was their exceptional listening skills, flexibility, and attention to detail. They took the time to truly understand our needs and were open to feedback and adjustments. Their clear communication ensured a smooth process and kept everyone aligned. These qualities made working with them a truly enjoyable and productive experience.

Are there any areas for improvement or something Turum-burum could have done differently?

Turum-Burum has a very supportive, open, and professional business culture. While our experience was very positive, there is always room for improvement. Providing more detailed explanations for certain design decisions could have made the process even clearer.

BACKGROUND

Please describe your company and position.

I am the CMO+COO of 100CBD+iProspect Ukraine

Describe what your company does in a single sentence.

Full-media digital agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Adopt the UX flow for b2c e-com needs
• Update UI
• Grow CR%

SOLUTION

How did you find Turum-burum?

Previous experience

Why did you select Turum-burum over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've hired Turum-burum at the time of launching B2C directly to strengthen our own e-commerce channel. Until 2023, the brand mainly worked through offline distribution. However, due to blackouts and a general increase in fatigue and sleep problems among Ukrainians due to Russian war on Ukrane, we've decided to focus on online sales.

During the project, we conducted a usability audit of the site, created prototypes and handed it over to the customer's design team for implementation. At each stage of the implementation of the changes, Turum provided author's supervision so that all UX/UI solutions were implemented correctly to achieve the set goals (improving usability and optimizing conversion).

The main goal was to create a site design that corresponds to the premium positioning of the brand, satisfies user needs and fulfills business tasks. And here's what we achieved:

The number of users increased by 6 times;
The bounce rate decreased by 17%;
The duration of mobile user sessions increased by 32%;
Exits from product pages decreased by 45%;
Sessions from product pages became longer by 198%

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main goal was to create a site design that corresponds to the premium positioning of the brand, satisfies user needs and fulfills business tasks. And here's what we achieved:

The number of users increased by 6 times;
The bounce rate decreased by 17%;
The duration of mobile user sessions increased by 32%;
Exits from product pages decreased by 45%;
Sessions from product pages became longer by 198%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is on time, clear with a short, unambiguous and relevant connection

What was your primary form of communication with Turum-burum?

Virtual Meeting

What did you find most impressive or unique about this company?

The level of expertise, immersion in a new category for them, sincere interest in studying the tasks of different audiences and users of our product - both among civilians and military.
It is inspiring and even surprising that we received questions and clarifications about the progress of affairs after the implementation on the site. This is about customer service and support.
We are currently preparing an interface update, and we are doing it with Turum.

Are there any areas for improvement or something Turum-burum could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Director of Partnerships of a custom software development company

My company is a custom software development company that delivers tailored digital solutions for businesses across various industries, including logistics, e-commerce, real estate, and oil & gas. With a strong focus on digital transformation, automation, and scalability, we provide web development, mobile applications, and enterprise software to help clients optimize operations and enhance customer experiences. The company combines cutting-edge technology, deep industry expertise, and a client-centric approach to develop high-quality, future-ready solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Conduct UX audits, offer design improvements, create design mockups, and provide other UX/UI services for our clients.

SOLUTION

How did you find Turum-burum?

We selected Turum-burum due to the favorable feedback we received from our colleagues

Why did you select Turum-burum over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted in-depth UX audits to identify areas for improvement and research the market to offer UX/UI solutions to meet the unique needs of our clients' businesses. Also, they developed wireframes and prototypes with the detailed UI kit and website’s structure illustrated. Their deliverables included usability testing reports validating design decisions and step-by-step UX strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Metric 1 Increased project KPIs for client platforms

Metric 2 Successful implementation of design changes within the specified financial plan and timeframe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the collaboration, Turum-burum consistently demonstrated professionalism and responsiveness. They met all deadlines and promptly addressed our needs, ensuring seamless communication and exceptional project management.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their extraordinary attention to detail, coupled with a commitment to creating designs that are both aesthetically pleasing and user-friendly, set them apart. Their dedication to excellence was evident in every aspect of their work.

Are there any areas for improvement or something Turum-burum could have done differently?

No, nothing. Their services are great, so we recommend them to our customers. We trust their expertise and the results they deliver. This is why we recommend the UX/UI/CRO agency to anyone looking to improve their website's user experience.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Bromic Plumbing & Gas

Describe what your company does in a single sentence.

Bromic Plumbing & Gas is a respected industry leader, supporting the daily operations of plumbers and tradespeople across Australia, New Zealand, and the Pacific Islands with high-quality products becoming the trusted choice for technical gas and water solutions in the wholesale and trade markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Conduct a comprehensive review of the website, bromicplumbing.com, focusing on the user journey of the core audience—plumbers, gas technicians, and trade professionals
• Engage directly with users, including plumbers and trade professionals, to gather insights on their interaction with the Bromic Plumbing & Gas website. Utilize surveys, interviews, or usability tests to gain an authentic understanding of user challenges and needs

SOLUTION

How did you find Turum-burum?

Upwork

Why did you select Turum-burum over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• High quality deliverables

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a comprehensive UX audit to evaluate the user journey, focusing on product discovery, technical resources, and access to the Tradie Hub. Based on these findings, they provided actionable recommendations to improve navigation, content layout, and overall user experience, with a specific focus on usability for a trade-oriented audience. Additionally, they presented a detailed implementation plan for conversion growth, including 40 hypotheses to test and optimize the website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Specialists from Turum-burum analyzed user behavior data, evaluated the interface based on user experience, and identified critical interface flaws that impacted conversion. They provided detailed recommendations for addressing these issues, including a comprehensive plan for conversion growth that incorporated 40 hypotheses aimed at optimizing the website's user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum handled the project excellently, always delivering on time and keeping their promises. The team was quick to respond to our needs, open to feedback, and made adjustments when necessary. Their clear communication and flexibility made the entire process seamless and stress-free for us.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I have nothing but positive things to say about Denis and the Turum-burum team! My project was delivered on time, all deliverables were met, and I was kept up to date as things progressed. I am very happy with the project and look forward to working with Denis again on future UI/UX and Market Research projects.

Are there any areas for improvement or something Turum-burum could have done differently?

I’m very satisfied with everything, and there is nothing we feel Turum-burum could have done differently.

BACKGROUND

Please describe your company and position.

I am the CMO of Domino`s Pizza Ukraine

Describe what your company does in a single sentence.

Domino’s Pizza in Kyiv is a food delivery company that offers one of the best pizzas in the city in the shortest period of time, with orders made through website or mobile app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Analyze the current website version usability;
• Configure the analytics for collecting correct data for further analysis;

SOLUTION

How did you find Turum-burum?

• Online Search
• Referral
• Clutch Site
• Successful cases and testimonials

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Heard a lot about this studio

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum helped to configure the website analytics settings and analyzed our website's interface to find key issues that negatively impacted the customer experience. They also provided practical recommendations to create a more intuitive and user-friendly site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Correctly configured analytical tools

Practical UX/UI recommendations to improve usability

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum applied a client-centered approach, were always in touch, and assisted our team, sharing their expertise and knowledge to improve the usability of the site. They completed work within the agreed time frame.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Deep understanding of their business and professionalism. They could explain every UX/UI recommendation and prove its efficiency based on real cases from their portfolio. 

Are there any areas for improvement or something Turum-burum could have done differently?

No, everything was even better than I expected.

BACKGROUND

Please describe your company and position.

I am the Owner of Crystal Clear Memories

Describe what your company does in a single sentence.

Crystal Clear Memories specializes in creating personalized, laser-engraved 3D crystals from your photos, offering an instant proof with their patent-pending Live Preview™ technology before purchase.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Turum-burum conducted a UX audit of the website and identified critical interface mistakes.
• They conducted several A/B tests to determine the most effective design option.

SOLUTION

How did you find Turum-burum?

Upwork

Why did you select Turum-burum over others?

• High ratings
• Pricing fit our budget
• Reviews

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a UX audit to identify critical interface issues, performed A/B tests to determine optimal design solutions, and delivered updated wireframes, prototypes, and final design files for implementation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Valuable UX audit report with main usability mistakes on the website. Clear identification of the best-performing design options through A/B testing, leading to data-driven decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum delivered all items on time and communicated clearly throughout the project. They were responsive to our needs, addressed feedback quickly, and ensured the process was smooth and efficient.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Turum-burum's deep understanding of UX and data-driven solutions was most impressive. Their proactive communication, attention to detail, and commitment to delivering results stood out, making them a reliable and effective partner.

Are there any areas for improvement or something Turum-burum could have done differently?

Turum-burum could consider offering more proactive suggestions for alternative solutions or approaches during the project.

BACKGROUND

Please describe your company and position.

 I am the Product owner of a food & beverage company 

Describe what your company does in a single sentence.

We're a grocery store chain with more than 360 physical stores across Ukraine and convenient online delivery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Test whether current website version satisfies business and customer requirements
• Find a way to make our platform more competitive and convenient for shopping on a go

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Other

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum helped us assess the current business state and define the way forward. They gave us a detailed report with useful recommendations on how to improve our website. Their data-based insights are very useful for defining further redesign strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Specific issues and obstacles in the user experience that need to be addressed;
2. Clear recommendations for improving usability based on user behavior and analytics.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum followed agreed deadlines and delivered high-quality services by ensuring clear communication, constant dialog between parties, and attention to our requirements. 

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I like that Turum-burum explained everything in a language we could easily understand. Despite dealing with quite complicated things, we haven't felt overwhelmed by that thanks to quick responses to our questions and clear explanations.

Are there any areas for improvement or something Turum-burum could have done differently?

No, I am entirely happy with the results of the UX audit Turum-burum done for us.

BACKGROUND

Please describe your company and position.

I am the CEO of Shiny&Diski

Describe what your company does in a single sentence.

We are the flagship of the Ukrainian tire market, operating since 2012 with branches in major cities (Kyiv, Kharkiv, Lviv, Odesa, and Dnipro) and serving as an official dealer for renowned tire brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Improve the quality of service and user experience on our website, enhance customer engagement.
• Shorten the user journey and optimize search, filtering, and sorting tools.

SOLUTION

How did you find Turum-burum?

• Online Search
• Referral
• Clutch Site

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum undertook a comprehensive redesign of Shiny&Diski's website:

Conducting research to understand our requirements, target audience, and competition.

Creating wireframes and prototypes to visualize the website's layout and functionality.

Designing the website's interface, including the color scheme, typography, graphics, and overall look and feel.

Collaborating closely with us to incorporate our brand image and meet our specific needs.

Delivering the finalized UX/UI design assets to us for implementation.

The final result of Turum-burum's work was a redesigned website for Shiny&Diski that offered an improved user experience, streamlined functionality, and a visually appealing interface. The design aimed to help customers complete their purchases effortlessly and efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Metric 1 The website was launched according to the agreed timeline, meeting the planned deadline.
• Metric 2 (optional) The site’s CR increased by 12.5%, with notable boosts across devices — 16% for mobile and 7% for desktop.
• Metric 3 (optional) Users became 15% more likely to go to the product page from the product list and 67% more often added the product to the cart.
• Add another metric (optional) Users viewed 40% more products per session, with an average of 2.2 items.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum demonstrated effective project management, delivering all items on time. They were responsive to our needs, collaborating closely with us throughout the project.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by Turum-burum's ability to understand our market position and customer needs and translate them into a clear and user-friendly interface design. Their expertise and attention to detail were remarkable.

Are there any areas for improvement or something Turum-burum could have done differently?

We were highly satisfied with the collaboration and the results achieved. So that there is no areas for improvement or things that Turum-burum could have done differently.