Turum-burum

BACKGROUND

Please describe your company and position.

I am the CEO of SmartMag

Describe what your company does in a single sentence.

SmartMag is an online store of home appliances that has been successfully operating on the Ukrainian market since 2014.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Redefine the website to align with new business objectives.
• Improve the user experience for both mobile and desktop visitors.

SOLUTION

How did you find Turum-burum?

• Clutch Site
• Other

Why did you select Turum-burum over others?

Due to their exceptional track record in UX/UI design and improvement, as well as CRO.

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Turum-burum to improve our website.

They talked to us and our customers to learn about our business and what we wanted to achieve, also looked at what our competitors were doing and studied the market. They conducted the UX audit and created a detailed report with recommendations and references. After that, we prepared prototypes to discuss all the changes, test them, and make our website easier to use and navigate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Enhanced Brand Engagement
2. Streamlined User Journey
3. Increased Average Order Value
4. Improved Product Discoverability
5. Enhanced Mobile Experience
6. Modernized User Interface

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum's project management prowess was evident in their consistent delivery against deadlines, swift resolution of issues, and seamless communication. Their responsiveness to our needs and adaptability to changes ensured the achievement of our goals.

What was your primary form of communication with Turum-burum?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Turum-burum's ability to uncover concealed usability challenges and translate them into tangible improvements for key performance indicators left a lasting impression. 

Are there any areas for improvement or something Turum-burum could have done differently?

We continue to happily work with Turum-burum. Without any complaints.

BACKGROUND

Please describe your company and position.

I am the Acting CEO of Lenovo.ua

Describe what your company does in a single sentence.

Tech monobrand online shop

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Outline UI/UX problems
• Find a way to raise the CR

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

Referred to me

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've got a presentation with summary results and detailed table with list of hypothesis and forecast on their impact on CR.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We raised mobile CR from 0,04 to 0,15 and desktop CR from 0,15 to 0,25.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery was made before deadlines and all needs were responded.

What was your primary form of communication with Turum-burum?

Virtual Meeting

What did you find most impressive or unique about this company?

Guys are very friendly and I would be happy to work with them in future.

Are there any areas for improvement or something Turum-burum could have done differently?

I think from my side everything was nice in this collaboration.

BACKGROUND

Please describe your company and position.

I am the Director of Parasol.ua

Describe what your company does in a single sentence.

Parasol.ua is an online service for comparing and purchasing insurance products in Ukraine.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Evaluate how well the current website version aligns with business objectives
• Improve the website’s competitiveness and its ability to convert users

SOLUTION

How did you find Turum-burum?

• Online Search
• Referral
• Clutch Site
• Other

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Heard a lot about this studio

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a comprehensive analysis of our website’s interface and identified critical problems that were hindering the customer experience. They offered actionable suggestions, which helped us design a more intuitive and user-focused platform for the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A comprehensive list of practical UX/UI suggestions aimed at enhancing usability.
• A clear insight into the next steps for improving business conversion rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum utilized a client-focused approach, regularly seeking our input and promptly addressing any questions we had. The project was completed on schedule as promised.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They showed strong business insight and professionalism, explaining each UX/UI recommendation with real examples from their portfolio.

Are there any areas for improvement or something Turum-burum could have done differently?

No, everything was even better than I expected. 

BACKGROUND

Please describe your company and position.

I am the Marketer of Stfalcon Company

Describe what your company does in a single sentence.

Stfalcon – is a mobile & web development company that offers a range of IT consulting services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Improve website conversion by fixing major usability issues
• Conduct interface redesign with minimal financial risks

SOLUTION

How did you find Turum-burum?

• Online Search
• Referral
• Clutch Site
• Testimonials

Why did you select Turum-burum over others?

• High ratings
• Good value for cost
• Good reputation

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a usability audit of the website, identified potential growth points, and presented a well-thought-out plan for website redesign to make our website more client-oriented

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Enhanced user experience
• customer engagement
• Depth of views
• Interface with intuitive navigation that works equally well on different appliances

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been working with them for several months. They constantly communicated with our representatives, quickly responded to our questions, and provided us with consultations if needed. The work was done within the agreed deadlines.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We liked their communication and involvement in the project. They asked for our feedback at each redesign step and stayed with us until the final phase — a successful product launch

Are there any areas for improvement or something Turum-burum could have done differently?

No, they did a great job!

BACKGROUND

Please describe your company and position.

I am the head of marketing department of Green Chef

Describe what your company does in a single sentence.

Gemini is the largest Ukrainian company supplying coffee, tea, equipment and related products to the B2B and B2C segments, paying special attention to providing quality products and excellent service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Develop a new design for both the corporate website and online store to improve customer retention and engagement in both B2B and B2C segments.
• Increase brand awareness and build brand identity.
• Improve user experience and optimize online conversion rate.

SOLUTION

How did you find Turum-burum?

Clutch Site

Why did you select Turum-burum over others?

• Good value for cost
• Company values aligned

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Turum-burum to develop new UX/UI design solutions for our corporate and online store websites. The scope of work included:

• website layout;
• custom graphics;
• embedding our brand identity;
• developing the functionality to meet our business needs.
  Key deliverables included a new adaptive website optimized for SEO and user experience, featured with clear calls to action, and communicated our brand mission.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Turum-burum delivered the website on time and on budget, with all key deliverables met to our satisfaction. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum demonstrated strong project management skills throughout the project, delivering items on time. They communicated effectively with our team to ensure that our needs were met. Their team provided a deep understanding of our needs and goals for the project, and their proposal provided a clear plan for achieving our goals with full support within the project provided. 

They were responsive to our feedback and made adjustments as needed to ensure that the website met our requirements.

What was your primary form of communication with Turum-burum?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with Turum-burum's ability to understand our brand and business needs and translate them into a visually appealing and functional website. Their team was responsive, and communicative, and demonstrated a commitment to delivering high-quality work. We also appreciated their attention to detail and ability to work within our budget.

Are there any areas for improvement or something Turum-burum could have done differently?

We have no areas for improvement or suggestions for how Turum-burum could have done differently. We were completely satisfied with their work on the project and look forward to working with them again in the future.

BACKGROUND

Please describe your company and position.

I am the CMO of Sister's Aroma

Describe what your company does in a single sentence.

Ukrainian beauty and fragrance company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• UI UX design
• Settings of analytics, reports

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

High ratings

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Helped set up reports in GA4, audited analytics setup in general, which helped improve company analytics and hypotheses. Also, UX UI analysis, which increased site conversion by 2 times

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Product list redesign increased CR by +32% (Desktop) and +58% (Mobile).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum displayed excellent project management skills throughout our collaboration. They always delivered items on time and responded promptly to our needs. They were very attentive to our feedback and concerns, and they made sure to address them as quickly and efficiently as possible. 

We appreciated their clear communication and transparency, as well as their proactive approach to problem-solving. Overall, we were delighted with their project management and would recommend them to other companies seeking similar services.

What was your primary form of communication with Turum-burum?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Turum-burum was their ability to provide innovative solutions to our UX/UI problems. They not only conducted a detailed usability audit but also offered comprehensive recommendations based on their findings. Their new design solutions for our landing pages, category/product list page, and general navigation were implemented after thorough A/B tests to reduce risks. 

The measurable outcomes demonstrated significant increases in conversion rates and reduced session duration time, proving the effectiveness of their approach. Overall, their dedication to finding the most effective solutions for our unique needs and their commitment to testing and optimization made them stand out among other agencies.

Are there any areas for improvement or something Turum-burum could have done differently?

We were satisfied with Turum-burum's work and did not identify any areas for improvement or anything they could have done differently.

BACKGROUND

Please describe your company and position.

 I am the Head of Digital Ukraine of a manufacturing company 

Describe what your company does in a single sentence.

Tabaco manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Set up data collection tools for more accurate tracking
• Identify website usability flaws based on improved analytics
• Provide actionable UX/UI recommendations based to improve website usability and increase e-commerce conversion rates

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a comprehensive UX audit of the https://myglo.com.ua online store, identifying usability issues and configuring data collection tools for more accurate analytics. They provided actionable recommendations to improve the site's usability, focusing on improving the user journey and increasing conversion rates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Metric 1 Detailed, complete UX audit report with actionable roadmap 
• Metric 2 22.31% increase in conversion for new users 
• Metric 3 87% increase in conversion rates for product card landing pages

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Collaborating with Turum-burum has been delightful. Their project management was impeccable, ensuring the timely delivery of all essential assets, reports, and work.

What was your primary form of communication with Turum-burum?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed by Turum-burum's expertise in e-commerce UX/UI design and their ability to understand our specific needs. Their collaborative and communicative approach was crucial in driving the project to success. They provided tailored solutions to improve our website's UX and conversion rates.

Are there any areas for improvement or something Turum-burum could have done differently?

There were no areas for improvement noted as we were satisfied with the collaboration and results achieved.

BACKGROUND

Please describe your company and position.

I am the Co-founder of CultureBoard

Describe what your company does in a single sentence.

Suite of modules for managing company culture

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Reduce zero-usage churn

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Analyze the entire process of signing up for our app, from the landing page, through registration, the first interaction with our app, to the first use of the app. Analyze data from analytics and Hotjar. The goal was to identify all sources of friction and create a solution to reduce it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the analysis, we were provided with an Excel sheet with over 50 sources of friction. Each line in the table describes a problem along with potential solutions. They identified all issues with our app using data, numbers or heat maps to minimize subjectivity. Very helpful were the attached screenshots from other apps and competitors, illustrating how they manage to design the feature.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was at a professional level, with clear communication, and the project was delivered on time.

What was your primary form of communication with Turum-burum?

Virtual Meeting

What did you find most impressive or unique about this company?

Each team member I communicated with during the project was friendly and professional.

Are there any areas for improvement or something Turum-burum could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Marketer of Elit-web

Describe what your company does in a single sentence.

Internet Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• We recommend their services to our customers because we have confidence in their expertise and the results they deliver.

SOLUTION

How did you find Turum-burum?

• Online Search

Why did you select Turum-burum over others?

• High ratings
• Good value for cost

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum assists businesses by conducting research to comprehend their requirements, target audience, and competitors. They additionally produce wireframes and prototypes to illustrate the website's structure and performance and craft the interface with color palettes, typography, graphics, and overall visual appeal.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Project KPI increased
2. The project was accomplished within the specified financial plan and timeframe, meeting all crucial requirements to the client's gratification.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The UX/UI agency always demonstrates professionalism, extensive expertise, and a strong commitment to responsiveness during our entire collaboration, promptly addressing all requests. I highly recommend this agency to anyone seeking to enhance their website's user experience.

What was your primary form of communication with Turum-burum?

• Virtual Meeting

What did you find most impressive or unique about this company?

The UX/UI team's extraordinary attention to detail culminates in a final product that is not only visually pleasing but also user-friendly. Their unwavering dedication to excellence is apparent in every facet of their work.

Are there any areas for improvement or something Turum-burum could have done differently?

I can’t remember anything like that.

BACKGROUND

Please describe your company and position.

I am the IT Director of Bagazhnik.ua

Describe what your company does in a single sentence.

Bagazhnik.uа is a company who sells car racks, backpacks, bags, suitcases, and prams. It has been the official distributor of the Swedish company THULE in Ukraine since 2014.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

Our agenda comprised multiple objectives, which included: 

• Resizing and customizing the website to accommodate new product categories.
• Revising the site's design to align it with the brand's image, which portrays the company as a provider of modern, cutting-edge, and top-notch products. 
• Educating users that they can purchase a wide range of items on Bagazhnik.ua, including backpacks, strollers, and other goods. 
• Highlighting the company's competitive edge, which lies in its superior service and staff expertise.

SOLUTION

How did you find Turum-burum?

Online Search

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• We have heard about them more than once as specialists in the e-commerce niche

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum thoroughly approached the work. They came to Kyiv to visit our office and stores and acted as buyers to understand the features of the process of selecting and buying our goods. The guys worked out the style and design of all pages of the website, broadcasting the values of our brand through the screen. We worked out various product cards for different categories of goods in order to provide them more profitably and make it easier for the user to purchase. 

In general, we worked both with the functionality and with the general visual. In addition to creating a UX/UI site, they also created a front-end to implement everything in the interface as seamlessly as possible.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of the redesign, the site has become fresher and more technologically advanced and meets the reputation of the foreign brand of the manufacturer. We have the opportunity to scale and add new product categories to the site. Segmentation of the target audience and a good presentation of the company had a positive impact on the key indicators of the site, in particular, the conversion rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agency displayed an effective project management approach, delivering all items on schedule. They demonstrated a thorough understanding of the industry by delving deep into the niche. Additionally, they were responsive to our needs, ensuring that all work was completed on time.

What was your primary form of communication with Turum-burum?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

An impressive level of interaction within the team and coordination of actions is really at a high level. In the face of the presence of significant experience in the e-commerce niche.

Are there any areas for improvement or something Turum-burum could have done differently?

It seems that there were no areas for improvement or any significant changes that Turum-burum could have made. At least, there is nothing related to the project that comes to mind at the moment.