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XACT

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An Organic Extension of your Customer Experience.

XACT has been delivering exceptional contact center solutions for over 26 years. With deep expertise and a commitment to excellence, we provide seamless, cost-effective, and fully integrated solutions tailored to your unique business needs. At XACT, we specialize in designing custom strategies for organizations that require more than one-size-fits-all approaches. Our collaborative, partnership-driven communication ensures we align with your goals every step of the way.

  • Min project size
    $1,000+
  • Hourly rate
    $25 - $49 / hr
  • Employees
    250 - 999
  • Locations
    Orlando, FL
  • Year founded
    Founded 1998
  • Languages
  • Timezones

2 Languages that we service

  • English
  • Spanish

4 Timezones that we service

CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)

2 Locations

  • Orlando , FL
  • Unity , ME

Service Lines
Call Center Services
50%
Customer Service Outsourcing
30%
Back Office Outsourcing
10%
Staffing
10%
Select Focus Area
Back Office Outsourcing
Virtual Assistant
40%
Payment Processing
30%
Claims Processing
20%
Data Entry & Processing
10%
Inbound Services
Inbound appointment scheduling
35%
Virtual receptionist
35%
Answering services
30%
Customer Service Outsourcing
Phone Support Services
50%
Email Support Services
20%
Order Processing & Taking
20%
Chat Support Services
10%
Outbound Services
B2C Telemarketing & telesales
75%
Third party verification
15%
Customer Surveys & Market Research Calls
10%
Staffing Focus
Seasonal Staffing
50%
Permanent Staffing
25%
Temporary Staffing
25%
Industries
Education
15%
Hospitality & leisure
15%
Information technology
15%
Medical
15%
Consumer products & services
10%
Government
10%
Non-profit
10%
Business services
5%
Other industries
5%
Clients
Midmarket ($10M - $1B)
60%
Small Business (<$10M)
40%
Certified in:
Call Center Services

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate $25 - $49 /hr
Rating for cost 4 /5

What Clients Have Said

XACT is praised for providing good value for cost across various projects, with clients noting flexibility and responsiveness. Specific investments range from $30,000 to over $1 million, with a focus on quality service and meeting budget needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 18 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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XACT Review Insights

Overall Review Rating

4.7
  • Quality 4.1
  • Schedule 4.2
  • Cost 4.0
  • Willing to Refer 4.8

Top Mentions

Review Highlights

  • Strong Customer Service and Partnership

    XACT is praised for their excellent customer service skills, understanding of client goals, and ability to act as true business partners. Clients value their proactive approach and flexibility in handling customer service needs.

  • Responsive and Attentive Project Management

    Clients commend XACT's project management for being responsive, attentive, and effective in addressing issues promptly. Their ability to manage projects smoothly is highly valued by clients.

  • Areas for Improvement in Agent Training

    Some clients noted that XACT's agent training could benefit from enhancements to ensure higher proficiency levels from the start. Revisiting training processes periodically may help maintain service quality.

  • Proactive Communication and Feedback

    XACT maintains proactive communication with clients, offering regular updates, seeking feedback, and making necessary adjustments to improve service delivery. Clients value their openness to suggestions and collaborative approach.

  • Flexible and Adaptable Solutions

    Clients appreciate XACT's flexibility in scaling and adapting their services to meet fluctuating business needs and unique project requirements. Their ability to provide customized solutions is frequently highlighted.

  • Seamless Integration with Client Systems

    XACT successfully integrates with clients' existing systems and processes, providing seamless support and ensuring that their services align with the client's operational requirements.

XACT Reviews

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Services
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Industry
Location

Call Center Services for Car Sharing Company

  • Call Center Services
  • $10,000 to $49,999
  • Sep. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"I can't overstate how satisfied I am with their quality and attentiveness."

Feb 11, 2019
VP of Operations, Groupe PSA
Nick Hill
Verified
  • Other industries
  • Washington, District of Columbia
  • 11-50 Employees
  • Online Review
  • Verified

XACT handles calls outside normal business hours, providing customer support and referrals. 

Xact Solutions Performs Very Well

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Xact Telesolutions is a good company to work with."

Jun 21, 2017
Owner, Sales
Anonymous
  • Retail
  • Baldwin Park, California
  • 51-200 Employees
  • Survey Response

Xact Solutions Makes the Job Easier

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"The company has helped us keep the customers happy."

Jun 21, 2017
President, Other
Anonymous
  • Education
  • Clarksville, Tennessee
  • 1-10 Employees
  • Survey Response

Super Tool for Support

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"It's a super tool. I wish all the companies could use the tool."

Jun 21, 2017
Executive, Customer Service
Anonymous
  • Information technology
  • Minneapolis, Minnesota
  • 1,001-5,000 Employees
  • Survey Response

Showing 31-34 of 34 Reviews

Premier Verified means Clutch independently confirmed XACT is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 32 verified client reviews averaging 4.7 stars.

Learn More
Verified Client Reviews
32
Overall Review Rating
4.7
Source
Clutch
Last Updated
October 27, 2025

Business Entity

Business Entity Name XACT Acquisition, LLC
Source Delaware Secretary of State
Jurisdiction of Formation Delaware
Date of Formation November 10, 2004
Status Active
Last Updated August 14, 2020
ID 3879589

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated January 2, 2021
Learn More About The Clutch Verification Process

Locations (2)

429 South Keller Road Orlando, FL, United States 32810

10 - 15

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