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Top BPO Companies in Sacramento

Ratings Updated: September 18, 2026

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ROI CX Solutions

4.8 4 reviews

Verified

$50,000+

Undisclosed

1,000 - 9,999

Serves Sacramento, CA

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +4 services

15% Finance & Accounting Outsourcing (FAO)

10% Content Moderation Services

10% Data Annotation Services

5% HR Outsourcing

ROI CX Solutions is a customer support service provider specializing in managing customer interactions and enhancing service delivery. The company receives overwhelmingly positive feedback, with approximately 95% of reviewers praising its flexibility, timely delivery, and ability to improve response times significantly. Clients commend their adaptability to unique needs, while a few suggest a need for more proactive initiative and early alignment efforts.

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Industry Experience

ROI CX Solutions has demonstrated expertise across several industries, including retail, medical, hospitality & leisure, and consumer products & services. Clients praised their responsiveness, professionalism, and ability to enhance operational efficiency. In retail, they excelled in issue resolution and communication. In medical, they improved patient experience and call handling metrics. In hospitality, they showcased flexibility and cost management, while in consumer products, they significantly reduced response times and elevated customer satisfaction. Overall, their strengths align well with organizations seeking effective support solutions in these sectors.
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Hospitality & leisure Retail

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight ROI CX Solutions' competitive pricing and strong value for money. One client noted that their pricing fit the budget while providing excellent service, leading to improved operational efficiency and cost reductions. Another client emphasized the good value relative to costs, particularly in managing call center operations effectively. Overall, sentiment regarding cost-effectiveness is positive, with clients appreciating the balance of quality service and affordability.
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More responsive than most other service providers

ROI CX Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Austin, Texas (1) Dallas, Texas (1) Shiner, United States (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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Hugo Inc.

5.0 28 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sacramento, CA

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Well-organized projects
Clients have consistently praised Hugo for their well-organized project management and efficient onboarding processes. One client noted the ease of collaboration, stating, 'It felt very natural' and highlighted their ability to start operations in less than three weeks. Another client emphasized their 'top-notch' onboarding and seamless communication, with team members going 'above and beyond expectations' to ensure project success. Overall, the sentiment reflects a strong appreciation for Hugo's structured approach to project execution.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Scaling & QA Services for Media Company

5.0 Aug 23, 2023

From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Top Customer Service

5.0 68 reviews

Verified

$1,000+

Undisclosed

250 - 999

Serves Sacramento, CA

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a company specializing in customer support and content writing services. Across various businesses, from digital marketing to auto detailing and construction, they received overwhelmingly positive feedback, with over 90% of clients praising their professionalism, effective communication, and ability to enhance customer interaction. Notably, 80% of reviewers highlighted their responsiveness and brand representation, underlining their commitment to client satisfaction and operational improvement.

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Reviews mention Open to feedback
Clients have consistently praised Top Customer Service for their responsiveness and openness to feedback. One client noted their team's adaptability, highlighting that they quickly made adjustments to meet expectations. Another review emphasized their structured project management and clear communication, stating that they were receptive to feedback throughout the engagement. Overall, sentiment regarding their openness to feedback is highly positive, suggesting a strong commitment to client satisfaction and continuous improvement.

Customer Service Outsourcing for Online Education Company

5.0 Dec 17, 2025

They were responsive and open to feedback. When adjustments were needed, their team adapted quickly and worked to meet our expectations.
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Customer Service Outsourcing for Towing Company

5.0 Dec 22, 2025

Their project management was organized and reliable. Deliverables were completed on time, and the team responded quickly and professionally to all of our needs. Communication was clear, and they were always ready to make adjustments based on our feedback.
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Customer Service Outsourcing for Construction Company

5.0 Feb 20, 2026

Project management was professional and well-structured. Communication was clear throughout the process, and all milestones were delivered on time. They were responsive and open to feedback whenever adjustments were needed.
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Industry Experience

Top Customer Service has demonstrated strong expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients consistently report improved communication, reduced missed calls, and enhanced customer satisfaction due to their professional handling of inquiries and support tasks. Feedback highlights their adaptability to specific industry needs and effective project management, indicating strong performance in delivering timely and reliable service. Potential clients in these sectors can expect substantial improvements in customer interactions and operational efficiency when partnering with Top Customer Service.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Sacramento, CA

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Professional
The overall sentiment regarding TDCX's professionalism is highly positive. Clients commend their ability to adapt quickly to changing demands and deliver on promises. A Lenovo EMEA sales manager noted a significant 8% improvement in customer satisfaction linked to TDCX's professionalism and understanding of customer needs. Furthermore, the dedicated operations manager was praised for providing valuable insights and supporting workforce management, contributing to the successful collaboration and operational excellence.

Call Center Services for Tech Company

5.0 Jun 16, 2021

Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall.
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Call Center Services for Tech Company

5.0 Jun 16, 2021

From our experience, I can only share good feedback from an operational point of view. We have a dedicated operations manager who serves our needs and can deep-dive into numbers. He supports the workforce and gives good insights into numbers we hadn’t previously looked at to improve processes further together.
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Call Center Services for Tech Company

5.0 Jun 16, 2021

TDCX delivers what they promise and exceeds results, even with difficult constraints. When we worked remotely, they also had to find solutions for their employees. They ensure future success for our business by delivering an exceptional customer experience.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Wing Assistant

4.7 36 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

40% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +1 service

20% Sales Outsourcing

Wing Assistant is a virtual assistant service provider, offering a wide range of administrative, customer service, and social media management solutions across various industries. Feedback highlights their impressive integration into clients' workflows, with 80% of reviews praising their timely delivery and proactive communication. However, 10% of reviews noted areas for improvement in personnel selection and billing support.

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Reviews mention Efficient
The overall sentiment regarding efficiency in client feedback is overwhelmingly positive. Clients commend Wing Assistant for their timely delivery and seamless integration into existing workflows. For instance, one client noted a '50% faster' task completion rate, while another highlighted a '30% reduction in scheduling errors.' The team is described as 'highly reliable' and 'adaptable,' contributing significantly to operational improvements and overall satisfaction. Communication is consistently cited as clear and proactive, further enhancing their efficient service delivery.

Back Office Outsourcing for Arts & Entertainment Company

5.0 Jun 5, 2023

Efficient. I was notably impressed with their great communication and prompt responsiveness.
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Data Input & Research for Venture Capital Firm

5.0 Jan 12, 2023

The team is very efficient, delivers on time, and is always flexible and accessible about adjusting to our priorities. For example, we occasionally have a project that differs from Wing Assistant’s usual tasks. Bipin is very quick to adapt, respond, and learn new tasks by asking questions so he can perform them.
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Data Entry for Reverse Logistics Firm

5.0 Nov 28, 2022

It's been saving us a lot of valuable time and giving us a lot of brainspace knowing this task was running by itself and always completed timely. The we used Slack on a day to day basis for questions and troubleshooting. It's been very smooth and efficient.
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Virtual Assistant Services for Family Medicine Practice

5.0 Feb 12, 2025

Improved Appointment Scheduling Efficiency: Reduction in appointment scheduling errors by 30%. Increase in patient appointment confirmations by 25%. Streamlined Billing and Insurance Processes: 35% decrease in billing errors. 25% faster insurance claim processing times. These outcomes highlight the significant positive impact that Wing AI Technologies' virtual assistants have had on our medical practice, contributing to improved efficiency, patient satisfaction, and overall operational success. Wing AI Technologies demonstrated excellent project management throughout our collaboration. They consistently delivered items on time, ensuring that all tasks and deliverables were completed according to the agreed-upon schedule. Overall, their project management was efficient and reliable, contributing to the success of our partnership.
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Back Office Outsourcing for Event Planning Platform

5.0 Nov 25, 2025

Wing Assistant's work has resulted in faster customer service at a 20% of the cost this service would cost in the US. The team has helped us complete tasks 50% faster. Overall, Wing Assistant has been reliable, efficient, and a meaningful boost to our operations.
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Industry Experience

Wing Assistant has demonstrated strong capabilities across various industries, including construction, advertising & marketing, healthcare, education, and more. Clients commend their expertise in administrative support, social media management, and data processing, leading to improved operational efficiency and community engagement. The overall sentiment highlights Wing Assistant's proactive communication, timely delivery, and value for cost, making them a suitable partner for businesses seeking support in these sectors.
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Information technology Manufacturing Construction Advertising & marketing Education Other industries Home Services Medical Business services Legal Arts, entertainment & music Real estate Financial services

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Average Project Cost Breakdown

Less than $10,000 (11) $10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Overall, clients express positive sentiment regarding the cost and value for money offered by Wing Assistant. Many reviews highlight that the pricing fits within budget constraints and delivers good value for the services provided. For instance, one client noted that they achieved operational efficiency at just 20% of the cost compared to domestic services. Another mentioned that the onboarding process was completed swiftly and cost-effectively, allowing them to focus on core tasks. However, there are some concerns about the consistency of service delivery, suggesting room for improvement in certain instances.
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United States (28) Canada (2) Puerto Rico (1) England (1)

This provider is fluent in 1 language:

English

This provider is available in 6 time zones:

Greenwich Mean Time (GMT)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

Australia Eastern Time (AET)

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MyOutDesk

5.0 68 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Sacramento, CA

Services provided

30% Back Office Outsourcing

30% Customer Service Outsourcing

25% Sales Outsourcing +1 service

15% Finance & Accounting Outsourcing (FAO)

MyOutDesk is a company that provides virtual assistant services, primarily focusing on operations, sales support, customer service, and transaction management across various industries. The reviews reflect a high level of satisfaction, with approximately 95% positive feedback, citing their professionalism, reliability, and excellent communication. Many clients (about 70%) commend their ability to save time and streamline operations. A small percentage noted potential improvements in communication consistency.

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Reviews mention Trustworthy
The client feedback highlights a strong sentiment of trustworthiness regarding MyOutDesk, with remarks such as 'trusting, good feedback' and 'trustworthy virtual employees.' The CEO of Nuenergy Electrical emphasized the alignment of company values and the provision of tools that contribute to their success, further reinforcing a positive perception of reliability and integrity in their services.

Lead Generation Services for Electrical Contracting Co

4.0 May 16, 2026

They have trustworthy virtual employees and provide tools to help us become successful.
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Industry Experience

MyOutDesk has garnered positive feedback across diverse industries, particularly in Real Estate, where they excel in virtual assistance for transaction management, lead follow-ups, and administrative support, leading to improved efficiency and client satisfaction. In the Medical field, they facilitate recruitment and support operational tasks, enhancing service delivery. Their expertise also extends to Business Services, Insurance, and Construction, where clients appreciate their responsiveness and project management. Overall, MyOutDesk is well-suited for clients in Real Estate and Medical sectors, with strong performance noted in administrative and support roles.
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Other Industry Hospitality & leisure Manufacturing Roofing Education Home Services Fitness Information technology Supply Chain, Logistics, and Transport Sports Business services Advertising & marketing Government Financial services Food & Beverage Construction Insurance Other industries Cleaners Medical Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (8) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (2)

What Clients Have Said
Overall, clients consistently commend MyOutDesk for providing excellent value for money. Many highlighted that the pricing fits their budget while still delivering high-quality service. For instance, one client noted, 'We chose them because they had high ratings and offered good value for the cost.' Another emphasized, 'MyOutDesk has saved us time, eliminated redundancies, and helped us centralize our operations.' The sentiment across reviews indicates a strong appreciation for the balance of cost and service quality.
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New York City, New York (3) Austin, Texas (2) Scottsdale, Arizona (2) Denver, Colorado (2) Frisco, Texas (1) East Los Angeles, California (1) Greenville, South Carolina (1) Columbia, Maryland (1) Dallas, Texas (1) Flower Mound, Texas (1) Leesburg, Florida (1) Houston, Texas (1) East Hartford, Connecticut (1) Los Angeles, California (1) Elmhurst, Illinois (1) Grand Rapids, Michigan (1) Traverse City, Michigan (1) Omaha, Nebraska (1) Olathe, Kansas (1) Poughkeepsie, New York (1) Columbus, Ohio (1) North Canton, Ohio (1) Charlotte, North Carolina (1) Bakersfield, California (1) East Norwalk, Connecticut (1) San Carlos, California (1) San Diego, California (1) San Francisco, California (1) South Lake Tahoe, California (1) Temecula, California (1) Stockbridge, United States (1) Salt Lake City, Utah (1) Vero Beach, Florida (1) Portland, Oregon (1) Kailua, Hawaii (1) Louisville, Kentucky (1) Boston, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Virginia Beach, Virginia (1) Red Bank, New Jersey (1) Oley, Pennsylvania (1)

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Softfile

4.3 3 reviews

$1,000+

< $25 / hr

50 - 249

Sacramento, CA

Services provided

75% Back Office Outsourcing

15% Customer Service Outsourcing

10% Call Center Services

Softfile specializes in inbound and back office services, with a strong focus on customer service and efficiency. The company receives predominantly positive feedback, with over 90% of the reviews praising their cost-effectiveness and service quality. Clients consistently highlight Softfile's ability to save time and provide accurate results, although some suggest areas for improvement.

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Industry Experience

Softfile demonstrates expertise across various industries, notably Information Technology, Consumer Products, and Human Resources. Clients commend their strong communication, efficient back office services, and cost-effectiveness. The company has consistently delivered high-quality results, leading to significant time and cost savings for clients. Overall sentiment reflects a strong recommendation for medium to large enterprises seeking reliable support in these sectors.
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Human Resources Information technology Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Softfile is recognized for its strong value for money, with clients noting significant cost savings. One review highlighted a monthly saving of $1,500, while another mentioned an estimated savings of 'at least 5 figures.' Clients appreciate the competitive pricing structure, with mentions of package deals and monthly billing. Overall, the sentiment is positive, with users expressing satisfaction over the service's affordability and effectiveness.
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Portland, Maine (1) Providence, Rhode Island (1) Scottsdale, Arizona (1)

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transcosmos

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Sacramento, CA

Services provided

50% Customer Service Outsourcing

25% Call Center Services

15% Sales Outsourcing +1 service

10% Back Office Outsourcing

Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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Sacramento, CA

3851 N Freeway Blvd, Suite 100
Sacramento, CA 95834
2 - 5

916-562-2235

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ModSquad

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Sacramento, CA

Services provided

10% Customer Service Outsourcing

9% AI Consulting

9% CRM Consulting and SI +8 services

9% Call Center Services

9% Content Moderation Services

9% Cybersecurity

9% Digital Strategy

9% Generative AI

9% IT Managed Services

9% IT Strategy Consulting

9% Social Media Marketing

ModSquad provides customer service by handling consumer inquiries through calls and emails for various businesses. Reviews highlight their timely deliveries, high customer satisfaction, and agility in scaling resources. Overall, ModSquad is noted for its good value, cultural fit, and impressive project management, though there were minor communication issues related to compliance.

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TeleDirect Call Centers

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Sacramento, CA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

TeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing.
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CP Jones Consulting LLC

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Sacramento, CA

Services provided

60% Business Consulting

40% Document Digitization & Management

CP Jones Consulting LLC, a Business Consulting company, was launched in 2020. The small team provides Business Consulting and Document Digitization & Management.
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Quantamnest

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Sacramento, CA

Services provided

25% Back Office Outsourcing

25% Business Consulting

25% Customer Service Outsourcing +1 service

25% E-Commerce Development

Founded in 2021, Quantamnest is an e-commerce development firm. The small team focuses on E-Commerce Development and Business Consulting.
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InstinctX

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sacramento, CA

Services provided

20% Business Consulting

16% Back Office Outsourcing

16% Customer Service Outsourcing +3 services

16% Finance & Accounting Outsourcing (FAO)

16% Fractional CFO Services

16% Sales Outsourcing

InstinctX is a Business Consulting company founded in 2023. The team offers Business Consulting and Back Office Outsourcing and is based in Sacramento, California and Colombo, Sri Lanka.
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Golden Goose Marketing

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Sacramento, CA

Services provided

15% Call Center Services

15% Custom Software Development

15% Pay Per Click +4 services

15% Sales Outsourcing

15% Search Engine Optimization

15% Web Development

10% Customer Service Outsourcing

Golden Goose Marketing is a SEO services firm based in Sacramento, California. Their services include Search Engine Optimization and Pay Per Click.
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Level 9 Virtual

1.0 1 review

Undisclosed

Undisclosed

50 - 249

Roseville, CA

Services provided

20% Customer Service Outsourcing

20% Graphic Design

20% Social Media Marketing +3 services

20% Web Development

10% Back Office Outsourcing

10% Call Center Services

LEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given.

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Industry Experience

Level 9 Virtual has experience primarily in the consulting industry, where they provided virtual assistance for marketing automation and client support. Feedback highlights challenges with communication and project management, leading to mixed results. While some clients noted timely task completion and customer satisfaction, concerns regarding oversight and team performance were prevalent. Overall, the consulting sector may benefit from their services, but potential clients should consider the noted areas for improvement.
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Consulting

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed dissatisfaction with Level 9 Virtual's overall value for money, citing poor communication and the need for micromanagement as significant drawbacks. One CEO noted that despite high ratings prompting their choice, the experience did not meet expectations, resulting in a lack of recommendation. The inability to deliver tasks efficiently and the necessity for constant reminders raised concerns about the cost-effectiveness of the services provided.
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Telegenisys Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Fairfield, CA

Services provided

45% Back Office Outsourcing

15% Customer Service Outsourcing

10% Business Consulting +3 services

10% Call Center Services

10% Financial Consulting

10% Sales Outsourcing

Telegenisys Inc is a Fairfield, California-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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Nexyom Consultancy Services Pvt. Ltd.

Not yet reviewed

$100,000+

$25 - $49 / hr

10 - 49

Folsom, CA

Services provided

35% Document Digitization & Management

20% Generative AI

20% IT Strategy Consulting +2 services

15% BI & Big Data Consulting & SI

10% AI Development

Nexyom Consultancy Services Pvt. Ltd. Is a Document Digitization & Management company. Launched in 2016, the agency offers Document Digitization & Management and IT strategy consulting.
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Folsom, CA

14873 Auburn Summit Drive
Folsom, CA 95630
16 - 20

+1 (877) 842-7386

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R Systems

Not yet reviewed

$10,000+

$100 - $149 / hr

1,000 - 9,999

El Dorado Hills, CA

Services provided

60% BI & Big Data Consulting & SI

15% Back Office Outsourcing

15% CRM Consulting and SI +1 service

10% Cloud Consulting & SI

Founded in 1993, R Systems is a large big data analytics company. Their services include BI & big data consulting & SI and Back Office Outsourcing.
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TLC Tech, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sacramento, CA

Services provided

25% IT Managed Services

15% BI & Big Data Consulting & SI

15% Cybersecurity +4 services

15% IT Strategy Consulting

10% Call Center Services

10% Cloud Consulting & SI

10% Other IT Consulting and SI

IT managed services company TLC Tech, Inc. Was launched in 2004. The agency provides IT managed services and IT strategy consulting, and is small.
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The Medilex Records Review LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Sacramento, CA

Services provided

70% Litigation Support Services

20% Malpractice Law

10% Customer Service Outsourcing

Established in 2025, The Medilex Records Review LLC is a Litigation Support Services company. Their team focuses on Litigation Support Services and Malpractice Law.
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clowd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sacramento, CA

Services provided

20% AI Development

20% IT Strategy Consulting

10% Back Office Outsourcing +5 services

10% Business Consulting

10% CRM Consulting and SI

10% Cloud Consulting & SI

10% Custom Software Development

10% IT Managed Services

Clowd, an IT strategy consulting company, is in Sacramento, California. Their services include IT strategy consulting and Artificial Intelligence.
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JRivera Associates

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lodi, CA

Services provided

40% Translation

30% Call Center Services

30% Sales Outsourcing

JRivera Associates is a small Translation company based in Lodi, California. The team focuses on Translation and Call Center Services.
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Halldin Public Relations

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Roseville, CA

Services provided

25% Back Office Outsourcing

25% Event Marketing

25% Public Relations +1 service

25% Social Media Marketing

Back Office Outsourcing company Halldin Public Relations is headquartered in Roseville, California. The team focuses on Back Office Outsourcing and Event Marketing.
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TeleContact Resource Services

4.6 4 reviews

$1,000+

Undisclosed

50 - 249

Riverbank, CA

Services provided

50% Call Center Services

50% Sales Outsourcing

TeleContact Resource Services is a telemarketing and customer service company specializing in outbound sales and customer verification services. The overall feedback is overwhelmingly positive, with clients citing increased efficiency, responsiveness, and significant cost savings. Approximately 75% of reviewers emphasize their ability to consistently meet business objectives and deadlines, while no negative feedback about their services is mentioned.

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Reviews mention Efficient
Clients consistently praise TeleContact Resource Services for their efficiency, highlighting notable fast response times and a significant increase in productivity. One client specifically noted that they have saved approximately $2,000 monthly and emphasized the company's strength in enhancing operational efficiency without identifying any areas for improvement. Overall, the sentiment surrounding efficiency is overwhelmingly positive, indicating that the service provider is well-regarded for their effective performance.

Business Services Company Telemarketing

5.0 Aug 14, 2017

They have increased our efficiency and productivity. I can't really think of any con's. Their efficiency.
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Industry Experience

TeleContact Resource Services has demonstrated notable expertise across various industries, including Advertising & Marketing, Manufacturing, Telecommunications, and Business Services. Feedback highlights their strengths in providing efficient outbound services that enhance customer engagement and drive sales growth. Clients report significant time and cost savings, with overall sentiment indicating high satisfaction and effectiveness in promoting products and improving customer service. This provider is well-suited for businesses seeking to expand their outreach and optimize operational efficiency.
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Advertising & marketing Manufacturing Telecommunications Business services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently report that TeleContact Resource Services offers excellent value for money. One client noted a monthly savings of approximately $1,200 and highlighted that the service is a cost-effective way to reach a larger audience. Another client mentioned saving around $300 monthly, emphasizing the efficiency gained. Overall, clients appreciate the competitive pricing structure and the positive impact on their business operations, reinforcing the sentiment that the services provided are worth the investment.
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Dallas, Texas (1) San Jose, California (1) Bowling Green, Kentucky (1)

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Introlligent

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Folsom, CA

Services provided

30% IT Strategy Consulting

20% Custom Software Development

20% IT Managed Services +3 services

10% Business Consulting

10% Corporate Training & Coaching

10% Customer Service Outsourcing

Founded in 2001, Introlligent is an IT strategy consulting company. The midsize team focuses on IT strategy consulting and IT managed services.
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Got Luxury Ride

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Napa, CA

Services provided

100% Customer Service Outsourcing

Customer Service Outsourcing company Got Luxury Ride was launched in 2020. The firm specializes in Customer Service Outsourcing, and is small.
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ARC Facilities

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

San Ramon, CA

Services provided

50% Digital Asset Management

50% Document Digitization & Management

ARC Facilities is a midsize Document Digitization & Management and Digital Asset Management company. Launched in 2016, the team offers Document Digitization & Management and Digital Asset
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Telecom, Inc.

5.0 2 reviews

$1,000+

$25 - $49 / hr

50 - 249

Oakland, CA

Services provided

60% Customer Service Outsourcing

24% Call Center Services

16% Sales Outsourcing

Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

See all 2 projects
Reviews mention High-quality work
Telecom, Inc. consistently delivers high-quality work, as highlighted by clients who praised their impressive agents and effective communication. One client noted that Telecom's team significantly improved their customer service operations, enabling seamless handling of transactions and enhancing the overall customer experience. Another client appreciated the positive attitude and dedication to incorporating feedback, stating that Telecom met expectations despite working with lower quality leads. Overall, feedback reflects a strong sentiment toward Telecom's commitment to quality and client satisfaction.

Customer Support Services for Furniture Company

5.0 Feb 16, 2023

The quality of the agents was very impressive. They all were able to learn our business very quickly, access our dashboards seamlessly and perfect the call scripts in a short amount of time. They are a highly coachable team that allowed us to move quickly and scale without pain.
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Industry Experience

Telecom, Inc. has garnered positive feedback in the Energy & Natural Resources and Manufacturing sectors. Clients from the Energy industry appreciated the company's proactive communication and client service, achieving expected sales outcomes. In Manufacturing, Telecom excelled in managing customer service operations, significantly enhancing customer experience and contributing to sales growth. Overall, their strengths lie in effective communication, quality training, and adaptability, making them a suitable partner for companies focused on customer service and sales enhancement.
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Energy & natural resources Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Telecom, Inc.'s competitive pricing and overall value for money. One client noted their decision was influenced by Telecom's willingness to offer flexible payment terms, while another emphasized their rates as favorable for high-quality service. The positive sentiment is reinforced by comments on Telecom's effective communication and the agents' ability to enhance customer experience, contributing to unexpected sales growth. Overall, clients appreciate the balance of cost and quality in Telecom's services.
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Call24 Communications

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Pleasant Hill, CA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Call24 Communications, an answering service, is located in Pleasant Hill, California. Founded in 1985, the team focuses on Call Center Services and Customer Service Outsourcing.
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Gadgetsick

Not yet reviewed

$10,000+

< $25 / hr

2 - 9

Concord, CA

Services provided

50% Call Center Services

50% IT Managed Services

Founded in 2019, Gadgetsick is a call center company and IT managed services company. Their services include Call Center Services and IT managed services.
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Five9

2.5 2 reviews

Undisclosed

$100 - $149 / hr

250 - 999

San Ramon, CA

Services provided

60% CRM Consulting and SI

20% ERP Consulting and SI

10% Call Center Services +1 service

10% Other IT Consulting and SI

Five9 is a company specializing in Salesforce integration and contact center operations, providing services such as software implementation and team training. The reviews indicate mixed feedback, with one client expressing dissatisfaction due to communication issues and advising against working with them, while another praised their project completion focus, responsiveness, and customer service, highlighting their success in enhancing efficiency and sales. Overall, 50% of the reviews were positive, while 50% were negative.

See all 2 projects
Reviews mention Timely
The feedback regarding Five9's timeliness is overwhelmingly positive. Clients emphasize the urgency and priority placed on project completion, with specific mention of a project being delivered within a week, which was critical for their operations. The team's responsiveness is highlighted, with quick follow-ups and a commitment to addressing issues promptly. One client noted that Five9's communication strength significantly contributed to a seamless experience, reinforcing their dedication to timely project management and support.

Sales & Marketing Support for Legal Service Access Firm

4.0 Jul 29, 2020

The project was urgent, and getting it done within a week was a really big priority for us. Time was our biggest metric, and Five9 delivered. We also achieved the efficiency goals we were looking for, and our sales have increased.
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Industry Experience

Five9 has received mixed feedback across industries. In Financial Services, clients noted challenges with communication and integration, suggesting potential clients seek alternative vendors. Conversely, in the Legal sector, Five9 is praised for their project management, diligence, and technical support, which significantly improved operational efficiency and lead management. Overall, they demonstrate strengths in responsiveness and problem-solving in Legal, while clients in Financial Services highlight communication as an area for improvement. Organizations in the Legal industry may find them to be a better fit.
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Financial services Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Client feedback on Five9 indicates mixed sentiments regarding overall value and cost. One client invested $20,000–$30,000 but faced significant communication issues, advising potential customers to seek alternatives. Conversely, another client, who spent between $10,000–$50,000, praised Five9 for their diligent project management and timely responses, emphasizing the positive impact on efficiency and sales. Overall, while some clients recognize the value in project execution, concerns about communication and outdated software may affect perceived value for money.
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Packet Fusion

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Pleasanton, CA

Services provided

100% Call Center Services

Midsize answering service Packet Fusion, is in Pleasanton, California and Pleasanton, California. Their services include Call Center Services.
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Reliable Receptionist

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Walnut Creek, CA

Services provided

100% Call Center Services

Reliable Receptionist is an answering service. The Walnut Creek, California-based team offers Call Center Services.
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Performant

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Livermore, CA

Services provided

80% Call Center Services

20% Accounting

Performant is an answering service launched in 1976. The team focuses on Call Center Services and Accounting.
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ezyteams

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

San Ramon, CA

Services provided

40% Back Office Outsourcing

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +4 services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Ezyteams is a Back Office Outsourcing company. They are headquartered in San Ramon, California and have midsize team. They focus on Back Office Outsourcing and Finance & Accounting Outsourcing
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Numa

5.0 5 reviews

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Sales Outsourcing

Numa is a communications solutions company offering services such as automated call management and text messaging integration for businesses. The reviews indicate a high level of customer satisfaction, with approximately 100% of reviewers emphasizing their exceptional customer service and efficiency. Clients appreciate Numa's ability to enhance communication accessibility and streamline operations, which has been critical in retaining customers and improving overall service delivery.

See all 5 projects
Reviews mention High-quality work
Clients have consistently praised Numa for delivering high-quality work, emphasizing exceptional customer service and effective communication. One client noted that Numa allowed their business to operate 24/7 without interruption, showcasing its reliability and efficiency. Another highlighted the outstanding support received, stating that Numa enables their team to provide exceptional service to guests. Overall, the sentiment reflects a strong appreciation for Numa's contributions to client operations and satisfaction.

Voice Services for Salon

5.0 Mar 19, 2020

The end result is that Numa is perfect for me & my business. I am great full to have this service to assist in my day to day activity. The service allows for all of our team to continue to give nothing short of exceptional service & experience to our guests.
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Industry Experience

Numa has demonstrated considerable expertise in the Arts, Beauty & Cosmetics, Retail, Real Estate, and Hospitality industries. Clients commend Numa for enhancing customer communication, improving service efficiency, and facilitating seamless operations. In the Beauty and Retail sectors, feedback highlights increased appointment bookings and effective call management. In Real Estate and Hospitality, users appreciate the quick response capabilities and customized solutions. Overall, Numa is viewed favorably across these industries for its exceptional customer service and impactful technological solutions.
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Select Industry to see insights

Arts, entertainment & music Beauty & Cosmetics Retail Real estate Hospitality & leisure

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients generally express strong satisfaction with Numa's cost-effectiveness and value for money. One reviewer highlighted their investment of approximately $150 per month, finding it essential for managing call volume and enhancing customer service. Another client noted that Numa's service significantly reduced the need for additional staffing, thus saving costs. Overall, the sentiment reflects that Numa delivers excellent service and support, while offering a competitive pricing structure that meets the needs of small to medium-sized businesses.
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Washington, District of Columbia (1) Kansas City, Missouri (1) Pasadena, California (1) Portland, Oregon (1) Virginia Beach, Virginia (1)

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Scale Support

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Berkeley, CA

Services provided

40% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

Scale Support, a Customer Service Outsourcing company, is based in Berkeley, California. They provide Customer Service Outsourcing and Call Center Services.
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Direct Line

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

55% Call Center Services

30% Customer Service Outsourcing

15% Sales Outsourcing

Direct Line is a call center company. They are located in Berkeley, California and have midsize team. They specialize in Call Center Services and Customer Service Outsourcing.
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Vanaa Tech LLC

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

San Ramon, CA

Services provided

40% AI Development

40% Customer Service Outsourcing

20% Call Center Services

Established in 2023, Vanaa Tech LLC is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Artificial Intelligence.
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California House Cleanings

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Pinole, CA

Services provided

45% Other Marketing

35% Customer Service Outsourcing

20% Other Design

California House Cleanings is an Other Marketing company in Pinole, California. They provide Other Marketing and Customer Service Outsourcing.
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SaaScend

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Concord, CA

Services provided

20% Application Management & Support

20% Business Consulting

20% CRM Consulting and SI +2 services

20% Demand Generation Marketing

20% Sales Outsourcing

CRM consulting and SI company SaaScend is based in Concord, California. The team specializes in CRM consulting and SI and Application Management & Support.
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NaqviX

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

San Ramon, CA

Services provided

15% Custom Software Development

15% Mobile App Development

15% Web Development +6 services

10% AI Agents

10% Application Management & Support

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing

5% Social Media Marketing

NaqviX is a custom software development company. Established in 2017, the firm provides Custom Software Development and Web Development.
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Topaz Services

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Oakland, CA

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Topaz Services, a phone answering service, is in Oakland, California. They offer Call Center Services and Customer Service Outsourcing and were founded in 1986.
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Custom Communications

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Livermore, CA

Services provided

100% Call Center Services

Custom Communications, an answering service company, is located in Livermore, California. Established in 1980, the team offers Call Center Services.
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Gossamer Admin + Design

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Antioch, CA

Services provided

20% Back Office Outsourcing

20% Branding

20% Graphic Design +2 services

20% Marketing Strategy

20% Public Relations

Launched in 2023, Gossamer Admin + Design is a small Antioch, California-based branding agency. Their team specializes in Branding and Public Relations.
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Medical Bills Consultancy

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Stockton, CA

Services provided

20% Back Office Outsourcing

20% Direct Marketing

20% Product Design +2 services

20% Social Media Marketing

20% Web Development

Medical Bills Consultancy, a Direct Marketing company, was launched in 2023. The agency specializes in Direct Marketing and Social Media Marketing.
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A&H Billing Specialties

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Livermore, CA

Services provided

35% Back Office Outsourcing

35% Sales Outsourcing

30% Business Consulting

Back Office Outsourcing company A&H Billing Specialties is based in Livermore, California. They offer Back Office Outsourcing and Sales Outsourcing and were launched in 1999.
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Doctor Billing Experts

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Modesto, CA

Services provided

34% Customer Service Outsourcing

33% Back Office Outsourcing

33% Call Center Services

Doctor Billing Experts, a Customer Service Outsourcing company, was established in 2023. Headquartered in Modesto, California, the team provides Customer Service Outsourcing and Call Center
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ALFATEK

Not yet reviewed

Undisclosed

$100 - $149 / hr

2 - 9

Concord, CA

Services provided

20% Branding

20% Cybersecurity

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Social Media Marketing

ALFATEK is a Concord, California-based branding agency. They offer Branding and Social Media Marketing.
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PIVOT Agency

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Walnut Creek, CA

Services provided

20% Branding

20% Business Consulting

20% Market Research +2 services

20% Sales Outsourcing

20% Sports Marketing

PIVOT Agency is a branding company. The Walnut Creek, California-based firm was established in 2013. Their team specializes in Branding and Market Research.
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Lemedix

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Livermore, CA

Services provided

40% Business Consulting

30% Back Office Outsourcing

30% Finance & Accounting Outsourcing (FAO)

Established in 2019, Lemedix is a Business Consulting company. The team provides Business Consulting and Back Office Outsourcing.
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Livermore, CA

Livermore: 1050 Murrieta Blvd, Livermore, CA 94550
Livermore, CA 94550
41 - 49

9495316062

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Cannmore

Not yet reviewed

$5,000+

Undisclosed

2 - 9

San Ramon, CA

Services provided

50% Sales Outsourcing

25% Business Consulting

25% Fractional CMO Services

Cannmore is a Sales Outsourcing company launched in 2022. The small team offers Sales Outsourcing and Business Consulting.
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Father Son Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

El Cerrito, CA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Business Consulting company Father Son Locksmith Store was established in 1979. The small team offers Business Consulting and Back Office Outsourcing.
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DemandGen (now BDO Digital, Demand Generation Group)

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

San Ramon, CA

Services provided

60% CRM Consulting and SI

40% Customer Service Outsourcing

DemandGen (now BDO Digital, Demand Generation Group) is a CRM consulting and SI company. In San Ramon, California, the team provides CRM consulting and SI and Customer Service Outsourcing.
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Top BPO Companies in Sacramento

List of the Top Sacramento BPO Services

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Average Project Cost Breakdown

What Clients Have Said

ROI CX Solutions is very responsive

Reviews mention Well-organized projects

Outsourced Accounting & Content Writing for IT Services Firm

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Voice Services for Salon

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