Top BPO Companies in Sacramento
2 Leaders 15 Contenders
73 Companies
List of the Top Sacramento BPO Services
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$50,000+Undisclosed1,000 - 9,999Serves Sacramento, CAServices provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +4 services15% Finance & Accounting Outsourcing (FAO)10% Content Moderation Services10% Data Annotation Services5% HR OutsourcingSee all 4 projectsROI CX Solutions is a customer support service provider specializing in managing customer interactions and enhancing service delivery. The company receives overwhelmingly positive feedback, with approximately 95% of reviewers praising its flexibility, timely delivery, and ability to improve response times significantly. Clients commend their adaptability to unique needs, while a few suggest a need for more proactive initiative and early alignment efforts.
Industry Experience
ROI CX Solutions has demonstrated expertise across several industries, including retail, medical, hospitality & leisure, and consumer products & services. Clients praised their responsiveness, professionalism, and ability to enhance operational efficiency. In retail, they excelled in issue resolution and communication. In medical, they improved patient experience and call handling metrics. In hospitality, they showcased flexibility and cost management, while in consumer products, they significantly reduced response times and elevated customer satisfaction. Overall, their strengths align well with organizations seeking effective support solutions in these sectors.
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Hospitality & leisure RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight ROI CX Solutions' competitive pricing and strong value for money. One client noted that their pricing fit the budget while providing excellent service, leading to improved operational efficiency and cost reductions. Another client emphasized the good value relative to costs, particularly in managing call center operations effectively. Overall, sentiment regarding cost-effectiveness is positive, with clients appreciating the balance of quality service and affordability.Was this helpful?
More responsive than most other service providers
Get in TouchROI CX Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Sacramento, CAServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Accessible
The feedback regarding accessibility highlights Hugo's exceptional communication practices. Clients appreciated the availability of multiple channels, including Slack and email, which facilitated seamless coordination and timely updates. One client noted that the team was 'incredibly easy and fun to work with,' emphasizing their responsiveness and approachability. This overall sentiment reflects a strong commitment to maintaining open lines of communication, contributing positively to project collaboration and client satisfaction.-
Customer Support for IT Company
5.0 Aug 24, 2023Always available to connect via slack, email or chat. If we need to pick up the phone it’s never an issue. We have on-going calls as needed. The Hugo team is pretty flexible so it’s not hard to connect.
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Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$1,000+Undisclosed250 - 999Serves Sacramento, CAServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a company specializing in customer support and content writing services. Across various businesses, from digital marketing to auto detailing and construction, they received overwhelmingly positive feedback, with over 90% of clients praising their professionalism, effective communication, and ability to enhance customer interaction. Notably, 80% of reviewers highlighted their responsiveness and brand representation, underlining their commitment to client satisfaction and operational improvement.
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.Was this helpful?
More responsive than most other service providers
Get in TouchTop Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$100,000+Undisclosed10,000+Serves Sacramento, CAServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
Reviews mention Trustworthy
Clients consistently express high levels of trust in TDCX, highlighting their commitment to transparency and collaboration. One client noted that TDCX fosters a culture where concerns can be raised, enhancing operational efficiencies and trust among all parties. Another emphasized the strong alignment and accountability demonstrated by TDCX's team, which facilitated a seamless working relationship. Overall, the sentiment reflects a strong belief in TDCX's reliability and dedication to client success.-
Customer Service, Security & Risk Assessment for Fintech Co
5.0 Apr 28, 2022TDCX has created a culture where everyone at every level can raise a question or concern which has enabled my engagements with them to result in countless operating enhancements as well as large scale operating shifts making all partners in the network increase outputs. This encouragement of transparency into the good or bad fosters trust between agent to TDCX and TDCX to client where everyone wins, including other vendors in the network. More partners should strive to operate this way.
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BPO Services for E-Commerce Company
5.0 Mar 31, 2022The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. The managers are very easy to work with, there is alignment and also trust between us.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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UndisclosedUndisclosed10 - 49Oakland, CA
Services provided
30% Back Office Outsourcing30% Business Consulting25% Sales Outsourcing +1 service15% Commercial Property ManagementSafe & Key Shop is a Business Consulting company. Launched in 1988, the firm offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Pleasanton, CA
Services provided
25% Back Office Outsourcing25% Business Consulting25% Call Center Services +1 service25% Sales OutsourcingBusiness Consulting company Vouris specializes in Business Consulting and Call Center Services. They were launched in 2020.
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UndisclosedUndisclosed10 - 49Richmond, CA
Services provided
35% Back Office Outsourcing35% Finance & Accounting Outsourcing (FAO)30% Compliance ConsultingExpeditious Medical Billing is a Back Office Outsourcing company. The Richmond, California-based firm specializes in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed2 - 9Walnut Creek, CA
Services provided
25% Accounting25% Back Office Outsourcing25% Event Marketing +2 services13% Staffing12% RecruitingLennon BPO is an Accounting company. The company is in Walnut Creek, California. Their services include Accounting and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Mountain House, CA
Services provided
10% Content Marketing10% Content Writing Services10% Graphic Design +7 services10% Mobile & App Marketing10% Pay Per Click10% Performance Marketing10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Video ProductionAbeda Digital Services, a social media marketing firm, was launched in 2013. The team offers Social Media Marketing and Content Marketing and is in Mountain House, California.
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$1,000+< $25 / hr10 - 49Rohnert Park, CA
Services provided
40% Back Office Outsourcing20% Application Testing20% Cybersecurity +1 service20% IT Managed ServicesIn Rohnert Park, California, BackOffice Technology Group is a small Back Office Outsourcing company. Their services include Back Office Outsourcing and IT managed services.
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$1,000+Undisclosed2 - 9Concord, CA
Services provided
35% Web Development25% Search Engine Optimization20% Pay Per Click +2 services10% Business Consulting10% Call Center ServicesDaevara Consulting is a web development firm. They offer Web Development and Search Engine Optimization and are headquartered in Concord, California.
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$1,000+< $25 / hr2 - 9Santa Rosa, CA
Services provided
100% Back Office OutsourcingALPS Team is a Back Office Outsourcing company. The Santa Rosa, California-based team focuses on Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Oakland, CA
Services provided
10% Advertising10% Branding10% Content Marketing +7 services10% Email Marketing10% Media Planning & Buying10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web Design10% Web DevelopmentLaunched in 2009, WHM Creative is a small Advertising company based in Oakland, California. Their team offers Advertising and Branding.
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UndisclosedUndisclosed10 - 49Alamo, CA
Services provided
15% Branding15% Public Relations10% AI Development +6 services10% Content Writing Services10% Generative AI10% Market Research10% Sales Outsourcing10% Search Engine Optimization10% Social Media MarketingGrey Matter Marketing, Inc. Is a branding company. Headquartered in Alamo, California, their small team provides Branding and Public Relations. The agency was established in 2006.
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UndisclosedUndisclosed10 - 49San Ramon, CA
Services provided
50% Business Consulting30% Content Writing Services20% Sales OutsourcingThe One Page Business Plan Company is a Business Consulting company. The agency is headquartered in San Ramon, California. Their services include Business Consulting and Content Writing Services.
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UndisclosedUndisclosed2 - 9Livermore, CA
Services provided
40% Commercial Development40% Commercial Financing20% Back Office OutsourcingSite Rite Real Estate Solutions is a Commercial Development company. The Livermore, California-based firm was founded in 2012. Their team focuses on Commercial Development and Commercial Financing.
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Undisclosed< $25 / hr250 - 999Sacramento, CA
Services provided
100% Call Center ServicesHeadquartered in Kolkata, India and Sacramento, California, Elagoon Business Solutions is an answering service. They provide Call Center Services.
Read moreSee All Locations (3)Sacramento, CA
4604 Lexington Crossing Lane
Sacramento, CA 9584218444640752
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UndisclosedUndisclosed2 - 9Berkeley, CA
Services provided
20% Advertising20% Back Office Outsourcing20% Branding +2 services20% Direct Marketing20% Marketing StrategyTop of Mind Marketing, an Advertising company, provide Advertising and Back Office Outsourcing. They were founded in 2008.
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$100,000+$150 - $199 / hr250 - 999Oakland, CA
Services provided
25% Search Engine Optimization15% Affiliate Marketing15% Social Media Marketing +5 services10% Call Center Services10% Conversion Optimization10% Demand Generation Marketing10% Digital Strategy5% Performance MarketingLQ Digital, a SEO services firm, offer Search Engine Optimization and Social Media Marketing. They were established in 2006.
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Undisclosed< $25 / hr50 - 249Berkeley, CA
Services provided
90% Call Center Services10% Customer Service OutsourcingLaunched in 1979, Direct Line Tele Response is a call center. The midsize team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Pleasanton, CA
Services provided
20% BI & Big Data Consulting & SI20% CRM Consulting and SI20% Robotics Process Automation +4 services10% AI Consulting10% Back Office Outsourcing10% ERP Consulting and SI10% IT Staff AugmentationDotSolved Systems Inc. Is a data analytics company. They are in Pleasanton, California and have midsize team of experts. Their services include BI & big data consulting & SI and CRM consulting and
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$1,000+< $25 / hr2 - 9Oakland, CA
Services provided
60% Accounting20% Back Office Outsourcing20% HR ConsultingAccounting company Nonprofit Suite was launched in 2005. The team specializes in Accounting and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Berkeley, CA
Services provided
80% Call Center Services20% Customer Service OutsourcingNew Connections is a midsize Berkeley, California-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Santa Rosa, CA
Services provided
80% Call Center Services20% Customer Service OutsourcingFounded in 1979, Hartley and Associates is a small Santa Rosa, California-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Berkeley, CA
Services provided
20% Sports Marketing10% Business Consulting10% Direct Marketing +6 services10% Event Management10% Market Research10% Marketing Strategy10% Sales Outsourcing10% Social Media Marketing10% StaffingEcho Sports Marketing, a Sports Marketing company, is in Berkeley, California. The team offers Sports Marketing and Direct Marketing.
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UndisclosedUndisclosed50 - 249Roseville, CA
Services provided
100% Call Center ServicesFounded in 2011, ClearCaptions, LLC is a midsize Roseville, California-based answering service. Their team focuses on Call Center Services.
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UndisclosedUndisclosedFreelancerAlameda, CA
Services provided
80% Litigation Support Services20% Document Digitization & ManagementEstablished in 2018, Western Notary Services is a small Litigation Support Services company. Their team focuses on Litigation Support Services and Document Digitization & Management.
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List of the Top 2 Sacramento BPO Services
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UndisclosedUndisclosed1,000 - 9,999Sacramento, CA
Ability to deliver
28.8/40.020/20 Reviews3.3/10 Clients & Experience5.6/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr50 - 249Sacramento, CA
Ability to deliver
14/40.014/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr10,000+Sacramento, CA
Ability to deliver
3.7/40.00/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed10,000+Sacramento, CA
Ability to deliver
13.8/40.00/20 Reviews8.6/10 Clients & Experience5.2/10 Market PresenceService focus
19% Back Office Outsourcing81% Other -
UndisclosedUndisclosed250 - 999Sacramento, CA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr2 - 9Sacramento, CA
Ability to deliver
4.2/40.00/20 Reviews0/10 Clients & Experience4.2/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$1,000+< $25 / hr10 - 49Sacramento, CA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed10 - 49Sacramento, CA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
48% Back Office Outsourcing52% Other -
$1,000+$100 - $149 / hr2 - 9Sacramento, CA
Ability to deliver
3.9/40.00/20 Reviews0/10 Clients & Experience3.9/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed50 - 249Roseville, CA
Ability to deliver
3.2/40.03.2/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed50 - 249Fairfield, CA
Ability to deliver
4.8/40.00/20 Reviews0.6/10 Clients & Experience4.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$100,000+$25 - $49 / hr10 - 49Folsom, CA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
35% Back Office Outsourcing65% Other -
$10,000+$100 - $149 / hr1,000 - 9,999El Dorado Hills, CA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Back Office Outsourcing85% Other -
UndisclosedUndisclosed10 - 49Sacramento, CA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$1,000+< $25 / hr10 - 49Sacramento, CA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed2 - 9Sacramento, CA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed2 - 9Lodi, CA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Back Office Outsourcing40% Other
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