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Top BPO Companies in San Francisco

Ratings Updated: September 18, 2026

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206 Companies

Country: United States

State: California

City: San Francisco

List of the Top San Francisco BPO Services

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What are Featured Providers?
Unity Communications

4.9 44 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves San Francisco, CA

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a business process outsourcing (BPO) company, offering services such as customer support, billing management, and data processing. Across various reviews, 90% of clients praised their professionalism, responsiveness, and the quality of communication, while occasional feedback highlighted areas for improvement in candidate matching and quality evaluation. Overall, 100% of reviewers noted a positive impact on their operations, emphasizing Unity's ability to integrate seamlessly into workflow systems.

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Reviews mention Well-organized projects
Clients consistently commend Unity Communications for their well-organized project management, highlighting effective communication and workflow. One client noted, "They were very organized, thorough and delivered on promises," while another emphasized the positive impact on their business, stating, "Ever since I hired Unity, I was able to scale my business to a higher level." Overall, the sentiment reflects a high level of satisfaction with project organization and execution, with no significant areas for improvement identified.

Lead Generation for Telecommunications Brand

5.0 Jul 29, 2019

We had weekly meetings between leadership at my brand and at Unity. We would review the status of leads, funnel stages, and deal with any communication hiccups. They were very organized, thorough and delivered on promises.
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Industry Experience

Unity Communications has demonstrated expertise across various sectors, notably in Medical, Telecommunications, and Other Industries. Feedback highlights their strengths in customer support, billing management, and data processing. Clients in the Medical sector appreciated their role in maintaining consistent revenue through effective account management. In Telecommunications, their teams excel at handling technical support and sales operations, resulting in improved customer satisfaction. Overall, Unity Communications is well-suited for organizations seeking reliable outsourcing solutions in healthcare, telecom, and diverse other fields.
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Wellness & Fitness Healthcare Consumer Products Telecommunications Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting IT Services Education Other industries Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback highlights Unity Communications as a cost-effective solution that delivers strong value for money. Many clients noted their pricing aligns well with budgetary constraints and the quality of service exceeds expectations. For instance, one client emphasized that Unity's bookkeeping services were more effective and efficient than local alternatives, while another mentioned achieving significant improvements in customer satisfaction and operational efficiency at a competitive cost. Overall, the sentiment is overwhelmingly positive regarding the balance between cost and service quality.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Serves San Francisco, CA

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Experienced
The client expressed high satisfaction with Hugo's experienced team, highlighting their meticulous attention to detail and the expertise of their sourcing agents. They noted significant improvements, including a 50% reduction in customer support tickets and the successful scaling of their affiliate program to over 800 ambassadors. Timely delivery and proactive communication through various channels were also praised, reinforcing the positive sentiment regarding Hugo's overall project management and effectiveness.

Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Hugo impressed us with: Quality and Detail: Their work reflected meticulous attention to detail, consistently delivering excellent outcomes. Experienced Agents: Sourcing agents are seasoned professionals, contributing to campaign success. Dynamic Scalability: Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Top Customer Service

5.0 68 reviews

Verified

$1,000+

Undisclosed

250 - 999

Serves San Francisco, CA

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a company specializing in customer support and content writing services. Across various businesses, from digital marketing to auto detailing and construction, they received overwhelmingly positive feedback, with over 90% of clients praising their professionalism, effective communication, and ability to enhance customer interaction. Notably, 80% of reviewers highlighted their responsiveness and brand representation, underlining their commitment to client satisfaction and operational improvement.

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Industry Experience

Top Customer Service has demonstrated strong expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients consistently report improved communication, reduced missed calls, and enhanced customer satisfaction due to their professional handling of inquiries and support tasks. Feedback highlights their adaptability to specific industry needs and effective project management, indicating strong performance in delivering timely and reliable service. Potential clients in these sectors can expect substantial improvements in customer interactions and operational efficiency when partnering with Top Customer Service.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (18) Canada (13) France (1)

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves San Francisco, CA

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Unique expertise
Clients commend TDCX for their unique expertise in managing complex quality evaluations and customer support operations. One client highlighted their 'creative problem-solving' and 'innovative value-add propositions,' while another praised their 'strong problem-solving skill set' and proactive approach to identifying opportunities. Overall, the sentiment reflects a strong appreciation for TDCX's autonomy, reliability, and the exceptional outcomes they deliver, reinforcing their reputation as a trusted partner in the APAC region.

BPO Services for Tech Company

5.0 May 25, 2022

This team are highly calibrated and reliable experts, we have benefitted greatly from all of their CI suggestions. Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

TDCX also is globally one of our strongest partners in outperforming on our internal Customer experience audit framework. We have a robust KPI measurement across CSAT, Timeliness, TATs, Customer journey flow, etc and TDCX has delivered across the board with a strong team of experts leading these teams. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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EZ SHREDDING

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

San Francisco, CA

Services provided

100% Document Digitization & Management

Document Digitization & Management company EZ SHREDDING was launched in 2018. The team offers Document Digitization & Management and is located in San Francisco, California.
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Demandgen Consultant LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

San Jose, CA

Services provided

40% Fractional CMO Services

10% Content Marketing

10% Conversion Optimization +4 services

10% Email Marketing

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

Demandgen Consultant LLC, a Fractional CMO Services company, is headquartered in San Jose, California. They specialize in Fractional CMO Services and Social Media Marketing and were launched in
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Cybersoft

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

San Francisco, CA

Services provided

50% Transcription

30% Back Office Outsourcing

10% IT Managed Services +1 service

10% Translation

Cybersoft is a Transcription company. They are headquartered in San Francisco, California and have small team. Their team offers Transcription and Back Office Outsourcing.
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JURISolutions Legal

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

San Francisco, CA

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Compliance Consulting +2 services

20% Corporate Law

20% Litigation Support Services

JURISolutions Legal is a Business Consulting company located in Philadelphia, Pennsylvania and San Francisco, California. Their services include Business Consulting and Back Office Outsourcing.
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San Francisco, CA

71 Stevenson St, Suite 400
San Francisco, CA 94105

800-972-9103

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Activate

Not yet reviewed

$10,000+

$100 - $149 / hr

10 - 49

San Francisco, CA

Services provided

40% Business Consulting

20% Digital Strategy

20% Marketing Strategy +1 service

20% Sales Outsourcing

Activate is a New York, New York-based Business Consulting company. They specialize in Business Consulting and Marketing Strategy and were launched in 2010.
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San Francisco, CA

2 Bryant Street, Suite 100
San Francisco, CA 94105

+1.212.316.4444

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Millennium Technology Services

Not yet reviewed

$5,000+

$100 - $149 / hr

50 - 249

San Francisco, CA

Services provided

45% IT Managed Services

40% IT Staff Augmentation

15% Call Center Services

Millennium Technology Services is a midsize IT managed services company in San Francisco, California and Singapore, Singapore. Their services include IT managed services and IT staff augmentation.
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Market presence
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Martal Group

2 Wing Assistant

3 Telecom, Inc.

4 wrrk

5 ALLSTARSIT

6 Numa

7 Kareo

8 AI bees

9 Green Leads LLC

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 9 San Francisco BPO Services

Martal Group

$1,000+

$25 - $49 / hr

250 - 999

San Francisco, CA

Ability to deliver

35.2/40.0

19.4/20 Reviews

10/10 Clients & Experience

5.9/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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Wing Assistant

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Ability to deliver

32.1/40.0

17.2/20 Reviews

9.2/10 Clients & Experience

5.7/10 Market Presence

Service focus

100% Back Office Outsourcing

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Telecom, Inc.

$1,000+

$25 - $49 / hr

50 - 249

Oakland, CA

Ability to deliver

28.6/40.0

16.2/20 Reviews

8.4/10 Clients & Experience

4/10 Market Presence

Service focus

100% Back Office Outsourcing

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wrrk

$1,000+

Undisclosed

50 - 249

San Francisco, CA

Ability to deliver

23.9/40.0

15.8/20 Reviews

3/10 Clients & Experience

5.2/10 Market Presence

Service focus

100% Back Office Outsourcing

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ALLSTARSIT

$25,000+

$25 - $49 / hr

1,000 - 9,999

San Francisco, CA

Ability to deliver

33.9/40.0

20/20 Reviews

8.7/10 Clients & Experience

5.2/10 Market Presence

Service focus

15% Back Office Outsourcing

85% Other

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Numa

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Ability to deliver

18.5/40.0

16.2/20 Reviews

2.3/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Kareo

$1,000+

< $25 / hr

250 - 999

San Francisco, CA

Ability to deliver

13/40.0

13/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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AI bees

$1,000+

Undisclosed

50 - 249

San Francisco, CA

Ability to deliver

23.5/40.0

16.6/20 Reviews

2/10 Clients & Experience

4.9/10 Market Presence

Service focus

45% Back Office Outsourcing

55% Other

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Green Leads LLC

$5,000+

$50 - $99 / hr

10 - 49

San Francisco, CA

Ability to deliver

23.1/40.0

14.6/20 Reviews

3.6/10 Clients & Experience

4.9/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

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Motif

$1,000+

< $25 / hr

1,000 - 9,999

San Mateo, CA

Ability to deliver

9.4/40.0

0/20 Reviews

5.3/10 Clients & Experience

4.1/10 Market Presence

Service focus

100% Back Office Outsourcing

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Brightest Minds

$1,000+

< $25 / hr

50 - 249

South San Francisco, CA

Ability to deliver

23/40.0

15.8/20 Reviews

1.8/10 Clients & Experience

5.5/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

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Demand Inc.

Undisclosed

Undisclosed

50 - 249

San Francisco, CA

Ability to deliver

22.3/40.0

16.2/20 Reviews

2/10 Clients & Experience

4.1/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

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DataBees

$1,000+

< $25 / hr

250 - 999

San Francisco, CA

Ability to deliver

21.9/40.0

14.6/20 Reviews

2.4/10 Clients & Experience

4.9/10 Market Presence

Service focus

20% Back Office Outsourcing

80% Other

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Lead Generation Hubs

$1,000+

$25 - $49 / hr

10 - 49

San Francisco, CA

Ability to deliver

17.2/40.0

17.2/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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Emerge natural sales solutions

$1,000+

Undisclosed

50 - 249

San Francisco, CA

Ability to deliver

6.2/40.0

0/20 Reviews

2.4/10 Clients & Experience

3.9/10 Market Presence

Service focus

75% Back Office Outsourcing

25% Other

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AthenaHealth

$1,000+

< $25 / hr

1,000 - 9,999

San Francisco, CA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Scale Support

$1,000+

< $25 / hr

250 - 999

Berkeley, CA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Gong.io

Undisclosed

Undisclosed

50 - 249

San Francisco, CA

Ability to deliver

14.6/40.0

14.6/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Back Office Outsourcing

75% Other

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Direct Line

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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31West Global Services

$1,000+

< $25 / hr

50 - 249

San Francisco, CA

Ability to deliver

6.7/40.0

0/20 Reviews

1.8/10 Clients & Experience

4.9/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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Zenith American Solutions

Undisclosed

Undisclosed

250 - 999

San Francisco, CA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Back Office Outsourcing

40% Other

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Tactical TeleSolutions

$1,000+

< $25 / hr

50 - 249

San Francisco, CA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Intelassist

$10,000+

< $25 / hr

1,000 - 9,999

South San Francisco, CA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

45% Back Office Outsourcing

55% Other

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Remotebase

Undisclosed

Undisclosed

50 - 249

San Mateo, CA

Ability to deliver

12.2/40.0

0/20 Reviews

7.2/10 Clients & Experience

5.1/10 Market Presence

Service focus

20% Back Office Outsourcing

80% Other

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