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AnswerFirst

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Connecting People with Answers

AnswerFirst provides top-rated, 24/7 live answering services for businesses of all sizes and industries. Since 1998, we’ve helped thousands of organizations handle high call volumes, reduce stress on internal teams, and deliver responsive, human support around the clock.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Locations
    Tampa, FL
  • Year founded
    Founded 1998

1 Locations

  • Tampa , FL

Service Lines
Call Center Services
60%
Customer Service Outsourcing
40%
Select Focus Area
Inbound Services
Answering services
50%
Virtual receptionist
50%
Customer Service Outsourcing
Phone Support Services
60%
Order Processing & Taking
20%
Chat Support Services
10%
Email Support Services
10%
Industries
Legal
15%
Real estate
15%
Utilities
15%
Business services
10%
Home Services
10%
Information technology
10%
Medical
10%
Other industries
10%
Government
5%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.6 /5

What Clients Have Said

AnswerFirst offers competitive pricing with clients saving thousands monthly. Their billing structure includes package deals and hourly rates, with annual spending ranging from $5,000 to $199,999. Clients emphasize their reliability and value for cost, though some suggest lower prices could enhance appeal.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 23 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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AnswerFirst Review Insights

Overall Review Rating

4.2
  • Quality 0.6
  • Schedule 0.6
  • Cost 0.6
  • Willing to Refer 4.3

Top Mentions

Review Highlights

  • Trusted and Secure Services

    AnswerFirst is noted for providing trustworthy and secure services, which gives clients peace of mind. Their security measures are considered comfortable and guaranteed, fostering trust among clients.

  • Reliable Call Handling Services

    Clients praise AnswerFirst for their reliability in managing high call volumes efficiently. They meet the needs for consistent and dependable call handling, which is a crucial requirement for many businesses seeking inbound services.

  • Significant Cost Savings

    Multiple reviews highlight that AnswerFirst provides cost-effective solutions, saving clients thousands of dollars monthly by reducing the need for in-house staff to handle calls. This cost efficiency is highly appreciated by clients.

  • Room for Improvement in Customer Attention

    Some clients suggest that AnswerFirst could enhance the level of attention provided to customers. This indicates a potential area for improvement in their customer service approach to ensure higher client satisfaction.

  • Efficient and Fast Support

    Clients acknowledge the efficiency and speed of AnswerFirst's support, which is a significant strength. This efficiency helps clients manage their operations smoothly and respond to customer needs promptly.

AnswerFirst Reviews

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Services
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Industry
Location

Saves Time for Retail Companies

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.0

"It has helped us save so much time."

Jun 22, 2017
Manager, Sales
Anonymous
  • Retail
  • Loveland, Ohio
  • 201-500 Employees
  • Survey Response

Excellent Customer Service for Telecom Company

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"I like how the audio of this service is crystal clear."

Jun 22, 2017
Director, IT
Anonymous
  • Telecommunications
  • Tempe, Arizona
  • 51-200 Employees
  • Survey Response

Great Provider Answers Promptly

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It's been a great provider."

Jun 22, 2017
Director, Finance
Anonymous
  • Financial services
  • Port Saint Lucie, Florida
  • 51-200 Employees
  • Survey Response

Reasonable Performance and Simple Service

  • Call Center Services
  • Less than $10,000
3.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.0

"Their performance has been reasonable."

Jun 20, 2017
Executive, Administration
Anonymous
  • Other industries
  • Branford, Florida
  • 51-200 Employees
  • Survey Response

Showing 21-24 of 24 Reviews

Our Story

Our Vision: AnswerFirst envisions a healthy world filled with happy people enjoying exceptional customer care.

Our Values: Above all we value integrity, respect, accountability & diversity.

Our Mission: To ensure stakeholder success through sound economic, social & environmental policies, resulting in global growth.

Quick Facts

24 Verified Clutch Clients

28 years in business

Locations (1)

1602 North 21st Street Tampa, FL, United States 33605

41 - 49

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