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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

Service Lines
Call Center Services
80%
Customer Service Outsourcing
10%
Sales Outsourcing
10%
Select Focus Area
Inbound Services
Answering services
63%
Virtual receptionist
37%
Customer Service Outsourcing
Phone Support Services
100%
Outbound Services
Customer Surveys & Market Research Calls
50%
Third party verification
50%
Sales Outsourcing
B2B Lead Generation
100%
Industries
Financial services
20%
Information technology
20%
Legal
20%
Medical
20%
Real estate
20%
Clients
Small Business (<$10M)
100%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate < $25 /hr
Rating for cost 1.1 /5

What Clients Have Said

Moneypenny USA offers competitive pricing, with clients reporting costs ranging from $40 to $40,000, depending on service scope and call volume. Many clients appreciate the value for money and the flexibility in service, though some noted unexpected charges and inconsistent service quality.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 50 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Moneypenny USA (formerly VoiceNation) Review Insights

Overall Review Rating

4.4
  • Quality 1.3
  • Schedule 1.1
  • Cost 1.1
  • Willing to Refer 4.4

Top Mentions

Review Highlights

  • Cost-Effective Solutions

    Their services are considered cost-effective, providing value by reducing the need for additional in-house staff and efficiently handling customer interactions, which is beneficial for smaller companies with limited resources.

  • Positive Impact on Business Operations

    The integration of Moneypenny USA's services has led to improved operational efficiency, allowing businesses to focus on core activities without worrying about missed calls or client interactions.

  • Customization and Flexibility

    Clients highlight Moneypenny USA's ability to customize services to fit specific needs. This includes developing custom call-in systems and adapting scripts, which has been especially valuable for businesses with unique requirements.

  • Effective Call Handling

    Moneypenny USA (formerly VoiceNation) excels in managing call services. They are praised for their ability to handle high call volumes, direct calls accurately, and provide detailed messages, which has been beneficial for companies across various industries.

  • Communication Improvements Needed

    Some clients noted areas for improvement in communication, especially regarding billing inquiries and maintaining consistent service quality over time. Addressing these issues could enhance client satisfaction.

  • Reliable Partner

    Moneypenny USA is viewed as a reliable partner, consistently delivering on their services and enhancing business operations by ensuring calls are answered and messages are forwarded promptly, which supports client satisfaction.

Moneypenny USA (formerly VoiceNation) Reviews

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Services
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Industry
Location

Answering Services for Transportation Company

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"The performance has been up to expectations and very good."

Jun 22, 2017
Vice President, Other
Anonymous
  • Other industries
  • Wadesboro, North Carolina
  • 11-50 Employees
  • Survey Response

Reliable Email Answering Services

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"The company performs well and I never miss a call or important message."

Jun 22, 2017
Owner, Business Development
Anonymous
  • Manufacturing
  • Las Vegas, Nevada
  • 11-50 Employees
  • Survey Response

Good Performance by Automated Answering Service

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"With Voice Nation the amount of complaints has dropped significantly. "

Jun 22, 2017
Manager, Human Resources
Anonymous
  • Energy & natural resources
  • Baytown, Texas
  • 51-200 Employees
  • Survey Response

Voice Nation Helps With Customer Service

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"The performance has been good."

Jun 22, 2017
Manager, Other
Anonymous
  • Information technology
  • Taunton, Massachusetts
  • 1,001-5,000 Employees
  • Survey Response

Voice Nation is Always Available with Quality Representatives

  • Call Center Services
  • $10,000 to $49,999
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"The company helps with overflow of calls and when we have meetings."

Jun 21, 2017
Executive, Administration
Anonymous
  • Business services
  • Phoenix, Arizona
  • 501-1,000 Employees
  • Survey Response

Increased Answering Service Hours at a Reasonable Price

  • Call Center Services
  • $10,000 to $49,999
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It's affordable, reliable, and cost effective."

Jun 21, 2017
Senior Manager, Customer Service
Anonymous
  • Business services
  • Scottsdale, Arizona
  • 1,001-5,000 Employees
  • Survey Response

Increased Clientele Since Hiring Money Penny

  • Call Center Services
  • Less than $10,000
  • June 2017 - Ongoing
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Money Penny is a great company and couldn't ask for a better job to be done! "

Jun 21, 2017
Senior Manager, Administration
Anonymous
  • Hospitality & leisure
  • Harlan, Kentucky
  • 1-10 Employees
  • Survey Response

Automated Answering for Education Org

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.0

"It is great for fielding numerous calls and directing people to where they need to be as well as providing important updates and alerts to reduce call volume."

Jun 21, 2017
Manager, Human Resources
Anonymous
  • Education
  • Long Branch, New Jersey
  • 5,001-10,000 Employees
  • Survey Response

Quality Answering Service for Real Estate

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"I think our answering service [Voice Nation] has the quality that enhances our business needs."

Jun 21, 2017
Manager, Business Development
Anonymous
  • Real estate
  • Oak Lawn, Illinois
  • 51-200 Employees
  • Survey Response

Increased Contact With Clients

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"We use the live answering service and we are extremely satisfied."

Jun 21, 2017
Senior Manager, Administration
Anonymous
  • Other industries
  • Nacogdoches, Texas
  • 51-200 Employees
  • Survey Response

Showing 21-30 of 53 Reviews

Verified means Clutch independently confirmed Moneypenny USA (formerly VoiceNation) is a legally registered business,
financially sound (Creditsafe: Low Risk), and backed by 52 verified client reviews averaging 4.4 stars.

Learn More
Verified Client Reviews
52
Overall Review Rating
4.4
Source
Clutch
Last Updated
May 4, 2026

Business Entity

Business Entity Name VoiceNation, LLC
Source Georgia Secretary of State
Jurisdiction of Formation Georgia
Date of Formation January 14, 2002
Status Active
Last Updated January 18, 2022
ID 0203233

Credit Report Results

International Credit Risk Assessment Low Risk
Source Creditsafe
Last Updated January 18, 2022
Learn More About The Clutch Verification Process

Locations (1)

2915 Premiere Parkway Duluth, GA, United States 30097

201 - 250

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