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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

Service Lines
Call Center Services
80%
Customer Service Outsourcing
10%
Sales Outsourcing
10%
Select Focus Area
Inbound Services
Answering services
63%
Virtual receptionist
37%
Customer Service Outsourcing
Phone Support Services
100%
Outbound Services
Customer Surveys & Market Research Calls
50%
Third party verification
50%
Sales Outsourcing
B2B Lead Generation
100%
Industries
Financial services
20%
Information technology
20%
Legal
20%
Medical
20%
Real estate
20%
Clients
Small Business (<$10M)
100%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate < $25 /hr
Rating for cost 1.1 /5

What Clients Have Said

Moneypenny USA offers competitive pricing, with clients reporting costs ranging from $40 to $40,000, depending on service scope and call volume. Many clients appreciate the value for money and the flexibility in service, though some noted unexpected charges and inconsistent service quality.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 50 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Moneypenny USA (formerly VoiceNation) Review Insights

Overall Review Rating

4.4
  • Quality 1.3
  • Schedule 1.1
  • Cost 1.1
  • Willing to Refer 4.4

Top Mentions

Review Highlights

  • Cost-Effective Solutions

    Their services are considered cost-effective, providing value by reducing the need for additional in-house staff and efficiently handling customer interactions, which is beneficial for smaller companies with limited resources.

  • Effective Call Handling

    Moneypenny USA (formerly VoiceNation) excels in managing call services. They are praised for their ability to handle high call volumes, direct calls accurately, and provide detailed messages, which has been beneficial for companies across various industries.

  • Customization and Flexibility

    Clients highlight Moneypenny USA's ability to customize services to fit specific needs. This includes developing custom call-in systems and adapting scripts, which has been especially valuable for businesses with unique requirements.

  • Communication Improvements Needed

    Some clients noted areas for improvement in communication, especially regarding billing inquiries and maintaining consistent service quality over time. Addressing these issues could enhance client satisfaction.

  • Positive Impact on Business Operations

    The integration of Moneypenny USA's services has led to improved operational efficiency, allowing businesses to focus on core activities without worrying about missed calls or client interactions.

  • Professionalism and Expertise

    Clients appreciate Moneypenny USA's professionalism and expertise in handling calls, which helps businesses maintain a professional image and build trust with their customers.

Moneypenny USA (formerly VoiceNation) Reviews

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Money Penny is a Great Source of Information

  • Call Center Services
  • Less than $10,000
  • June 2017 - Ongoing
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"Money Penny provides a great level of detail to our customers’ questions and it's something I like to hear about."

Jun 21, 2017
President, Other
Anonymous
  • Other industries
  • Garland, Texas
  • 11-50 Employees
  • Survey Response

Knowledge of Industry and 24/7 Availability

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"They have met all of our expectations and we haven’t had any problems yet."

Jun 21, 2017
Manager, Business Development
Anonymous
  • Other industries
  • Greenville, South Carolina
  • 1,001-5,000 Employees
  • Survey Response

Like Having a Receptionist in Your Office

  • Call Center Services
  • Less than $10,000
  • June 2017 - Ongoing
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"They make it possible for our firm to connect with our clients at any given moment."

Jun 21, 2017
President, IT
Anonymous
  • Information technology
  • Friendswood, Texas
  • 11-50 Employees
  • Survey Response

Virtual Chat Service for Nonprofit

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"We have been able to answer a large volume of calls due to the implementation of the Quality Answering Service."

Jun 21, 2017
Manager, Customer Service
Anonymous
  • Other industries
  • Charlotte, North Carolina
  • 5,001-10,000 Employees
  • Survey Response

Voice Nation's Performance Has Been Excellent

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It helped our firm cut down the cost of a receptionist and it also offers 24/7 service."

Jun 21, 2017
Manager, Human Resources
Anonymous
  • Retail
  • Pittsburgh, Pennsylvania
  • 501-1,000 Employees
  • Survey Response

QAS is a Great and Reliable Service

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"My business has increased by 20% since I started using them."

Jun 21, 2017
Owner, Other
Anonymous
  • Manufacturing
  • Sylacauga, Alabama
  • 11-50 Employees
  • Survey Response

Automated Answering Service Increases Revenue of Company

  • Call Center Services
  • Less than $10,000
  • June 2017 - Ongoing
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"We chose Money Penny because of the reliability of their answering service."

Jun 21, 2017
Manager, IT
Anonymous
  • Information technology
  • Staten Island, New York
  • 501-1,000 Employees
  • Survey Response

Voice Nation Helped Increase Productivity

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"We really like the order processing feature and also the fact that our phone lines go down."

Jun 21, 2017
Director, Business Development
Anonymous
  • Manufacturing
  • Hanover Park, Illinois
  • 501-1,000 Employees
  • Survey Response

Missing Calls Problem Completely Solved

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"This has been the best decision for our company, we are getting more orders made and filled."

Jun 21, 2017
Owner, Other
Anonymous
  • Other industries
  • Midland, Texas
  • 1-10 Employees
  • Survey Response

QAS is the Best System

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"They give us quantifiable results."

Jun 21, 2017
President, Administration
Anonymous
  • Energy & natural resources
  • Syracuse, New York
  • 1,001-5,000 Employees
  • Survey Response

Showing 31-40 of 53 Reviews

Verified means Clutch independently confirmed Moneypenny USA (formerly VoiceNation) is a legally registered business,
financially sound (Creditsafe: Low Risk), and backed by 52 verified client reviews averaging 4.4 stars.

Learn More
Verified Client Reviews
52
Overall Review Rating
4.4
Source
Clutch
Last Updated
May 4, 2026

Business Entity

Business Entity Name VoiceNation, LLC
Source Georgia Secretary of State
Jurisdiction of Formation Georgia
Date of Formation January 14, 2002
Status Active
Last Updated January 18, 2022
ID 0203233

Credit Report Results

International Credit Risk Assessment Low Risk
Source Creditsafe
Last Updated January 18, 2022
Learn More About The Clutch Verification Process

Locations (1)

2915 Premiere Parkway Duluth, GA, United States 30097

201 - 250

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