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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

Service Lines
Call Center Services
80%
Customer Service Outsourcing
10%
Sales Outsourcing
10%
Select Focus Area
Inbound Services
Answering services
63%
Virtual receptionist
37%
Customer Service Outsourcing
Phone Support Services
100%
Outbound Services
Customer Surveys & Market Research Calls
50%
Third party verification
50%
Sales Outsourcing
B2B Lead Generation
100%
Industries
Financial services
20%
Information technology
20%
Legal
20%
Medical
20%
Real estate
20%
Clients
Small Business (<$10M)
100%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate < $25 /hr
Rating for cost 1.1 /5

What Clients Have Said

Moneypenny USA offers competitive pricing, with clients reporting costs ranging from $40 to $40,000, depending on service scope and call volume. Many clients appreciate the value for money and the flexibility in service, though some noted unexpected charges and inconsistent service quality.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 50 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Moneypenny USA (formerly VoiceNation) Review Insights

Overall Review Rating

4.4
  • Quality 1.3
  • Schedule 1.1
  • Cost 1.1
  • Willing to Refer 4.4

Top Mentions

Review Highlights

  • Communication Improvements Needed

    Some clients noted areas for improvement in communication, especially regarding billing inquiries and maintaining consistent service quality over time. Addressing these issues could enhance client satisfaction.

  • Reliable Partner

    Moneypenny USA is viewed as a reliable partner, consistently delivering on their services and enhancing business operations by ensuring calls are answered and messages are forwarded promptly, which supports client satisfaction.

  • Professionalism and Expertise

    Clients appreciate Moneypenny USA's professionalism and expertise in handling calls, which helps businesses maintain a professional image and build trust with their customers.

  • Customization and Flexibility

    Clients highlight Moneypenny USA's ability to customize services to fit specific needs. This includes developing custom call-in systems and adapting scripts, which has been especially valuable for businesses with unique requirements.

  • Positive Impact on Business Operations

    The integration of Moneypenny USA's services has led to improved operational efficiency, allowing businesses to focus on core activities without worrying about missed calls or client interactions.

  • Effective Call Handling

    Moneypenny USA (formerly VoiceNation) excels in managing call services. They are praised for their ability to handle high call volumes, direct calls accurately, and provide detailed messages, which has been beneficial for companies across various industries.

Moneypenny USA (formerly VoiceNation) Reviews

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Industry
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Voice Nation Helps Grow Business

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"They’ve done a great job so far and has provided lots of help for our team."

Jun 21, 2017
Owner, Sales
Anonymous
  • Other industries
  • Eastpointe, Michigan
  • 1-10 Employees
  • Survey Response

Voice Nation Has Reasonable Pricing

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"I have been able to receive calls or messages around the clock."

Jun 21, 2017
Owner, Business Development
Anonymous
  • Business services
  • Bismarck, North Dakota
  • 201-500 Employees
  • Survey Response

Very User Friendly , Customers Feel Taken Care Of

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It has helped us connect with customers after hours and while out of the office."

Jun 21, 2017
Manager, Administration
Anonymous
  • Real estate
  • Chesterfield, Missouri
  • 1-10 Employees
  • Survey Response

Easy to Use Service

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"The performance has been really good and it has saved us labor fee for a receptionist."

Jun 21, 2017
Manager, Administration
Anonymous
  • Business services
  • High Point, North Carolina
  • 11-50 Employees
  • Survey Response

Professional and Automated Answering Services

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"Makes it easy for your company to do more work without answering the phone."

Jun 21, 2017
Vice President, Administration
Anonymous
  • Business services
  • Illinois, United States
  • 51-200 Employees
  • Survey Response

Voice Nation's Performance is Great

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Their performance is great!"

Jun 21, 2017
Owner, Marketing
Anonymous
  • Advertising & marketing
  • Blue Springs, Missouri
  • 1,001-5,000 Employees
  • Survey Response

Voice Nation is the Best Company

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Everything about it makes it great."

Jun 21, 2017
President, Customer Service
Anonymous
  • Telecommunications
  • Dallas, Texas
  • 201-500 Employees
  • Survey Response

Makes Employees More Productive

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"They've benefitted us by making our employees more productive."

Jun 21, 2017
Owner, Administration
Anonymous
  • Arts, entertainment & music
  • Wichita, Kansas
  • 1-10 Employees
  • Survey Response

Automated Call Back and Voice Mail Options for Education Org

  • Call Center Services
  • $10,000 to $49,999
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It handles functions that would normally entail an employee."

Jun 21, 2017
Director, Finance
Anonymous
  • Education
  • Philadelphia, Pennsylvania
  • 10,001+ Employees
  • Survey Response

Invaluable Service to Our Business

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"It records the messages accurately without losing any customer information."

Jun 21, 2017
Owner, Sales
Anonymous
  • Other industries
  • Rockingham, North Carolina
  • 11-50 Employees
  • Survey Response

Showing 41-50 of 53 Reviews

Verified means Clutch independently confirmed Moneypenny USA (formerly VoiceNation) is a legally registered business,
financially sound (Creditsafe: Low Risk), and backed by 52 verified client reviews averaging 4.4 stars.

Learn More
Verified Client Reviews
52
Overall Review Rating
4.4
Source
Clutch
Last Updated
May 4, 2026

Business Entity

Business Entity Name VoiceNation, LLC
Source Georgia Secretary of State
Jurisdiction of Formation Georgia
Date of Formation January 14, 2002
Status Active
Last Updated January 18, 2022
ID 0203233

Credit Report Results

International Credit Risk Assessment Low Risk
Source Creditsafe
Last Updated January 18, 2022
Learn More About The Clutch Verification Process

Locations (1)

2915 Premiere Parkway Duluth, GA, United States 30097

201 - 250

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