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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

Service Lines
Call Center Services
80%
Customer Service Outsourcing
10%
Sales Outsourcing
10%
Select Focus Area
Inbound Services
Answering services
63%
Virtual receptionist
37%
Customer Service Outsourcing
Phone Support Services
100%
Outbound Services
Customer Surveys & Market Research Calls
50%
Third party verification
50%
Sales Outsourcing
B2B Lead Generation
100%
Industries
Financial services
20%
Information technology
20%
Legal
20%
Medical
20%
Real estate
20%
Clients
Small Business (<$10M)
100%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate < $25 /hr
Rating for cost 1.1 /5

What Clients Have Said

Moneypenny USA offers competitive pricing, with clients reporting costs ranging from $40 to $40,000, depending on service scope and call volume. Many clients appreciate the value for money and the flexibility in service, though some noted unexpected charges and inconsistent service quality.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 50 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Moneypenny USA (formerly VoiceNation) Review Insights

Overall Review Rating

4.4
  • Quality 1.3
  • Schedule 1.1
  • Cost 1.1
  • Willing to Refer 4.4

Top Mentions

Review Highlights

  • Cost-Effective Solutions

    Their services are considered cost-effective, providing value by reducing the need for additional in-house staff and efficiently handling customer interactions, which is beneficial for smaller companies with limited resources.

  • Effective Call Handling

    Moneypenny USA (formerly VoiceNation) excels in managing call services. They are praised for their ability to handle high call volumes, direct calls accurately, and provide detailed messages, which has been beneficial for companies across various industries.

  • Communication Improvements Needed

    Some clients noted areas for improvement in communication, especially regarding billing inquiries and maintaining consistent service quality over time. Addressing these issues could enhance client satisfaction.

  • Strong Customer Service

    Many reviews commend Moneypenny USA (formerly VoiceNation) for their excellent customer service. Clients appreciate the proactive communication and quick response times, which have been crucial in maintaining satisfaction and ensuring smooth operations.

  • Reliable Partner

    Moneypenny USA is viewed as a reliable partner, consistently delivering on their services and enhancing business operations by ensuring calls are answered and messages are forwarded promptly, which supports client satisfaction.

  • Customization and Flexibility

    Clients highlight Moneypenny USA's ability to customize services to fit specific needs. This includes developing custom call-in systems and adapting scripts, which has been especially valuable for businesses with unique requirements.

Moneypenny USA (formerly VoiceNation) Reviews

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Industry
Location

Money Penny is Necessary and Performs Flawlessly

  • Call Center Services
  • $10,000 to $49,999
  • June 2017 - Ongoing
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Money Penny has performed flawlessly."

Jun 21, 2017
Senior Manager, Business Development
Anonymous
  • Business services
  • Frisco, Texas
  • 51-200 Employees
  • Survey Response

Customized Routing Works Well

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It helps us a lot being that at times we get a lot of calls."

Jun 21, 2017
Director, Other
Anonymous
  • Other industries
  • Colorado Springs, Colorado
  • 501-1,000 Employees
  • Survey Response

Improved Communications for Large Organization

  • Call Center Services
  • $10,000 to $49,999
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5

"It has benefited our company not only by reducing the call times to half the wait, but it drastically improved on how we communicate with our customers."

Jun 20, 2017
President, Customer Service
Anonymous
  • Other industries
  • Houston, Texas
  • 5,001-10,000 Employees
  • Survey Response

Showing 51-53 of 53 Reviews

Verified means Clutch independently confirmed Moneypenny USA (formerly VoiceNation) is a legally registered business,
financially sound (Creditsafe: Low Risk), and backed by 52 verified client reviews averaging 4.4 stars.

Learn More
Verified Client Reviews
52
Overall Review Rating
4.4
Source
Clutch
Last Updated
May 4, 2026

Business Entity

Business Entity Name VoiceNation, LLC
Source Georgia Secretary of State
Jurisdiction of Formation Georgia
Date of Formation January 14, 2002
Status Active
Last Updated January 18, 2022
ID 0203233

Credit Report Results

International Credit Risk Assessment Low Risk
Source Creditsafe
Last Updated January 18, 2022
Learn More About The Clutch Verification Process

Locations (1)

2915 Premiere Parkway Duluth, GA, United States 30097

201 - 250

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