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Top Call Center Services & Voice Services in Baltimore

Ratings Updated: September 18, 2026
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152 Companies

Country: United States
State: Maryland
City: Baltimore

List of the Top Baltimore Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    ROI CX Solutions Logotype

    ROI CX Solutions

    4.8 4 reviews
    Verified
    $50,000+
    Undisclosed
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +4 services
    15% Finance & Accounting Outsourcing (FAO)
    10% Content Moderation Services
    10% Data Annotation Services
    5% HR Outsourcing

    ROI CX Solutions is a versatile Contact Center Services provider, excelling in Inbound and Outbound Call Center operations, Customer Support, and Phone Support. Reviews highlight their significant impact on customer satisfaction and operational efficiency, with over 80% of feedback noting improved metrics such as reduced response times and enhanced service quality. Clients frequently praise their flexibility and ability to adapt to varying needs.

    See all 4 projects

    Reviews mention Timely

    The overall sentiment regarding timeliness in ROI CX Solutions' performance is highly positive. Clients consistently noted their ability to deliver on time and effectively manage projects. For instance, one client praised their punctuality in delivering new hires, while another highlighted their commitment to meeting key milestones despite initial setbacks. Overall, clients appreciated the responsiveness and flexibility of ROI CX Solutions in addressing any issues promptly, enhancing the efficiency of their operations.
    • Call Center Services for Medical Marijuana Co
      4.5 Jan 16, 2026

      They always deliver on time and work with us to handle any issues. We communicate via virtual meetings.

      Read Full Review
    • Staffing & Call Center Services for Event Company
      5.0 Jan 16, 2026

      They delivered their new hires on time. Their flexibility and willingness to work on anything we need have been impressive.

      Read Full Review
    • Call Center Services for Software Dev Company
      4.5 Feb 25, 2026

      ROI CX Solutions' project management has been solid overall, with strong flexibility and accommodation to our unique needs. We experienced a slight setback early on in recruiting the right talent, but that seems to be on track now that we’ve dialed in the ideal agent persona. They’ve delivered on time after the initial hiccups, meeting key milestones despite the challenges. We communicate through virtual meetings, emails, and messaging apps.

      Read Full Review
    Read All Reviews
    1 of 3 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Medical Marijuana Co

    4.5 — ROI CX Solutions manages a medical marijuana company's call center. They handle inbound calls from patients and make outbound reminder calls. The team also provides weekly reports and trains their Read more
    Read 3 Reviews

    Industry Experience

    ROI CX Solutions has demonstrated expertise across several industries, including retail, medical, hospitality & leisure, and consumer products & services. Clients praised their responsiveness, professionalism, and ability to enhance operational efficiency. In retail, they excelled in issue resolution and communication. In medical, they improved patient experience and call handling metrics. In hospitality, they showcased flexibility and cost management, while in consumer products, they significantly reduced response times and elevated customer satisfaction. Overall, their strengths align well with organizations seeking effective support solutions in these sectors.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Retail

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight ROI CX Solutions' competitive pricing and strong value for money. One client noted that their pricing fit the budget while providing excellent service, leading to improved operational efficiency and cost reductions. Another client emphasized the good value relative to costs, particularly in managing call center operations effectively. Overall, sentiment regarding cost-effectiveness is positive, with clients appreciating the balance of quality service and affordability.
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    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects
    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for E-Commerce Co

    5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
    Read 3 Reviews

    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
    Read All Reviews
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    Helpware CX Logotype

    Helpware CX

    4.8 47 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +2 services
    10% Content Moderation Services
    10% Data Annotation Services

    Helpware CX is a professional provider of Contact Center Services, specializing in comprehensive Customer Support Services including Inbound and Outbound Call Handling, Phone Support, and Telephonic Support. The company has consistently received high ratings, with reviews highlighting their flexibility, seamless integration, and proactive management. Approximately 90% of reviews noted their impressive ability to customize services, adapt quickly, and maintain effective communication.

    See all 47 projects

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Clients consistently highlight Helpware's strong value for money, with many noting that their pricing aligns well with budgetary constraints while delivering high-quality services. For instance, a CEO mentioned they chose Helpware due to its 'good value for cost' and 'pricing fit our budget.' Another client emphasized significant cost savings and efficient project management, stating, 'They meet deadlines and stay within the budget.' Overall, feedback reflects a positive sentiment regarding Helpware's affordability and the quality of their work.
    Read All Reviews

    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)
    1 of 1 Baltimore-based review is 5 stars
    $10,000 – $49,000 avg. project cost for Call Center Services services in Baltimore

    Call Center Services project highlight

    Call Center Services for Digital Government Partner

    5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
    Read Similar Reviews
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    Select VoiceCom Logotype

    Select VoiceCom

    Not yet reviewed

    Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    10% Back Office Outsourcing +3 services
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Staff Augmentation
    10% Sales Outsourcing

    Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

    2 of 4 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Third-Party Management Company

    4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
    Read 4 Reviews

    Industry Experience

    Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.

    Read All Reviews

    Select Industry to see insights

    Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
    Read All Reviews
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  • EP Assets Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Frederica, DE

    Services provided

    20% Branding
    20% Pay Per Click
    20% Sales Outsourcing +2 services
    20% Search Engine Optimization
    20% Web Design

    Small branding agency EP Assets Group, is located in Frederica, Delaware. The team focuses on Branding and Search Engine Optimization.

    Read more
    View Profile
  • ideonovoIT Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Ashburn, VA

    Services provided

    20% BI & Big Data Consulting & SI
    20% Search Engine Optimization
    15% Ecommerce Marketing +3 services
    15% Marketing Strategy
    15% Sales Outsourcing
    15% Social Media Marketing

    IdeonovoIT is a SEO services firm. They are based in Satkhira, Bangladesh and Ashburn, Virginia and have small team. They focus on Search Engine Optimization and BI & big data consulting & SI.

    Read more

    Ashburn, VA

    20547 Waverly Ct,
    Ashburn, VA 20147

    See All Locations (2)
    View Profile

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List of the Top Baltimore Call Center Companies & Voice Services

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