Big Red Jelly

BACKGROUND

Please describe your company and position.

 I am the Owner of a recreation company 

Describe what your company does in a single sentence.

Travel and tours company offering private services and tours to travelers since 2003.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• complete website rebuild with a high-converting lead-generation tool with a strong SEO foundation.
• SEO programme under their Grow subscription

SOLUTION

How did you find Big Red Jelly?

• Online Search
• Clutch Site

Why did you select Big Red Jelly over others?

• High ratings
• Pricing fit our budget

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Contract 1 — Website Build ($8,650) Full rebuild of an existing WordPress/Elementor site contracted explicitly as a high-converting lead-generation tool with a strong SEO foundation. Deliverables confirmed in writing at signing: approximately 50 commercial pages rebuilt, functional contact form, correct heading tag hierarchy sitewide, 301 redirect audit, schema/structured data implementation, mobile-optimised performance, and a site architecturally capable of search engine indexing.

Contract 2 — Grow Plan ($995/month × 8 months) Ongoing SEO and digital marketing retainer. Named deliverables per the signed Statement of Work: Google Business Profile setup and verification (Month 1), keyword research, on-site SEO optimisation (meta titles, descriptions, H1–H4 tags), technical SEO fixes, broken link repair, schema/structured data, website speed and performance, CRM setup and automations, content creation (2 pages/posts per month), and weekly updates with monthly reporting. Six contracted hours per month across eight months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No measurable outcomes attributable to the contracted work were achieved. The site was delivered with all commercial content hidden from search engines — structurally preventing organic visibility from day one. The contact form, the sole mechanism for converting visitors into leads, was non-functional for four months from launch. No Google Business Profile was set up during the eight-month SEO programme. Schema was never implemented. These are not outcome shortfalls — they are the absence of the foundational conditions required for any outcome to be possible.

• The only measurable results from this engagement are on the remediation side. After independently completing contracted work:
• Mobile PageSpeed: 60/100 at BRJ delivery → 98/100 after independent rebuild. Same infrastructure. Same platform.
• Schema: 0 types implemented at delivery → 7 types implemented and Google-validated independently
• Google Business Profile: not set up after 8 months → set up, verified, and optimised independently
• Contact form: broken for 4 months → replaced and functioning independently

The performance gap between a BRJ-delivered page and an independently rebuilt page on identical infrastructure — tested on the same day — is documented and objective. It is the most direct measure of what was delivered versus what was contracted.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was handled through weekly calls and a shared internal Blueprint document maintained by BRJ. On the surface the process appeared structured and professional. In practice it masked a consistent pattern that only became apparent on independent audit.

Deliverables were marked complete in BRJ's own system on a regular cadence throughout the engagement. Multiple completions were false. Heading tag optimisation: marked complete, errors found sitewide on independent audit. 301 redirect audit: marked complete, junk entries and duplicates found throughout. Schema: marked complete in monthly updates, never implemented. Google Business Profile: marked as on roadmap, not actioned for seven months. The consequence of false status reporting is specific and serious: a client receiving regular completion updates has no reason to investigate independently. By the time the pattern became apparent — through months of zero results and a full technical audit — the billing had run its course.

Responsiveness during the engagement was good. Calls were kept, emails were answered, and the team was consistently pleasant to deal with. When issues were raised the response was always timely. The response was also always the same: reassurance, deferral, or a suggestion that the item was not in scope. Friendly and accountable are not the same thing. This engagement had the first without the second.

Items were not delivered on time. Several named Month 1 deliverables were not delivered at all across eight months of billing. The engagement concluded with BRJ's own written proposal to continue charging monthly to complete the outstanding contracted work — which is the clearest possible statement that the project management process did not result in the project being managed to completion.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The visual design output was professional and the site presented well on the surface. The build team was collaborative and responsive during that phase of the project. The sales process was also genuinely impressive — detailed, confident, and effective. Objectives were confirmed in writing, the contract appeared thorough, and the overall proposition was convincing enough to justify a $16,610 commitment. In hindsight that polish was concentrated entirely in the front end of the relationship. If there is something unique about this company it is the distance between the presentation and the delivery — and how long that distance takes to become visible.

Are there any areas for improvement or something Big Red Jelly could have done differently?

Several, all documented.

Technical delivery must be reviewed at the structural level, not only the visual. A peer review process that catches SEO architecture failures before launch is not optional on a site contracted for SEO performance. The core failure in this engagement — commercial content hidden from search engines — would have been identified immediately by a second set of eyes applying basic technical standards.

A team-marketed process must involve actual team oversight. One individual per phase with no visible quality control is not a team. The gap between what is marketed and what is resourced is significant and has direct consequences for delivery quality.

Named deliverables in a signed contract must be delivered. Not marked complete in a project management system when they have not been done. Not deferred month to month. Not questioned as out of scope seven months into an eight-month programme. Not proposed as new paid work after the contract ends.

When a client raises documented failures, those failures require a specific response. Not three generic paragraphs. Not a proposal to charge again for undelivered work. A specific, honest response that engages with the evidence. That is the minimum professional standard and it was not met.

Most importantly: when something goes wrong — and something will go wrong in any engagement — own it. The absence of accountability here was not incidental. It was consistent, documented, and ultimately the defining characteristic of this engagement.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Solid Base IT. We are a managed services company providing fractional IT services for small, medium, and large businesses. Our focus is on industries such as manufacturing, 3PLs, warehousing, construction, and healthcare, with a strong emphasis on compliance and proactive IT support for businesses with 10 or more employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I was handling most of the marketing myself and had previously hired someone to help, but the results were inconsistent. I wanted to work with a marketing service that had a proven track record of delivering good results for other businesses and could provide a more structured and effective approach.

SOLUTION

What was the scope of their involvement?

Big Red Jelly has led a rebrand for my company and refreshed our website. Their responsibilities include both design and redevelopment on WordPress. They also provide ongoing marketing consulting, SEO work, CRM buildout, and create marketing copy and materials. Additionally, they offer maintenance and hosting services for our website.

What is the team composition?

I work with four teammates from Big Red Jelly: a marketing specialist, a branding specialist, a growth specialist, and a strategy person. I’ve also had interactions with their boss and the owners.

How did you come to work with Big Red Jelly?

I found Big Red Jelly through a networking group and reviewed their Clutch profile after hearing about them. After considering several companies, I chose them because of their proven process and the ease of working with them.

How much have you invested with them?

We’ve spent around $6,000. 

What is the status of this engagement?

The engagement began in August 2025 and is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After implementing Google Analytics with the new website, we’ve observed a 100% increase in traffic. The structured approach and regular progress have made a significant difference in our marketing outcomes.

How did Big Red Jelly perform from a project management standpoint?

They’ve consistently met deadlines and stayed on budget. Their process is well-defined, and they hit their goals every month. Our communications are managed through biweekly Google Meet calls and email, and I track progress via a spreadsheet linked to HubSpot.

What did you find most impressive about them?

They are friendly, easy to talk to, and truly feel like a partner and an extension of my team. Their expertise and strategic roadmap give me confidence in the process, which is a major improvement over my previous marketing experiences.

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Trust their process and treat them as a partner. Let them do their job as the experts rather than steering them too much.

BACKGROUND

Please describe your company and position.

I am the Founder of Zentavra

Describe what your company does in a single sentence.

Zentavra helps growing businesses simplify and optimize their HubSpot CRM, streamlining marketing, sales, and customer success operations through strategic setup, automation, and data-driven processes that actually scale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Branding strategy
• Website landing page

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:

• Brand Guidelines & Voice – Establish clear brand guidelines, tone, and messaging framework, including copywriting standards.
• Research & Development – Conduct brand and audience research to inform creative direction.
• Landing Page Optimization (HubSpot CMS) – Create a templatized, rebranded landing page in HubSpot CMS, aligned with the new brand guidelines and optimized for conversions.

Key Deliverables:

• Brand guidelines document with voice and messaging framework.
• Research summary and recommendations.
• Optimized, branded HubSpot landing page template with copywriting included.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Published new brand guidelines and voice framework, ensuring consistent messaging across all channels.
• Delivered a fully rebranded, templatized HubSpot landing page optimized for conversions.
• Improved landing page layout & copy, enhancing user experience and engagement.
• Increased brand consistency and clarity in website copywriting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had an excellent project management process, with clear next steps, a structured discovery-to-delivery framework, and timely updates. Timelines were always shared, and deliverables consistently arrived faster and better than expected, with responsive communication to every need.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their quality of work and timeliness are unmatched. Having tried other vendors with poor communication and results, their consistently high standards and reliable delivery stood out as truly exceptional.

Are there any areas for improvement or something Big Red Jelly could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Genius World, a print-on-demand store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I needed help launching Genius World online. I was looking for a full-service agency that could help me with website development and marketing services.

SOLUTION

What was the scope of their involvement?

Big Red Jelly is helping me build an e-commerce website. They've also handled content creation and growth strategy. The team is walking me through SEO best practices, email marketing strategies, and site design. We’ve gone through a brand strategy session, where we’ve worked on designing the brand according to my vision and purpose. We’re currently in the content phase, where we’re developing content to accompany the brand.

After that, we’ll move on to the build phase, where Big Red Jelly will take all of that and build it into a site. We’ve had strategy and development sessions for each of those stages. We've also gone back and forth together regarding the website drafts.

Furthermore, the team is using Wix to develop the site's backend. Since I run a print on demand store, they’re connecting my Wix site to third-party vendors. That way, the site will be able to print full designs and mock-ups for the end clients. Later, we will work together on keyword research.

What is the team composition?

I primarily work with a brand strategist. She’s gone through a few phases with me, including brand discovery and creation. She’s also working with me on content creation. After moving on from her, I’ll be connected with a build strategist. The build strategist will take all the work that the brand strategist and I did together and put it on the site.

After that, I’ll work with a growth strategist. All together, there are about three people who make up different functions.

How did you come to work with Big Red Jelly?

I found them on Google. I liked that Big Red Jelly had a full approach. They laid out their approach and the steps we’d go through to work with them.

How much have you invested with them?

We’ve spent around $5,000.

What is the status of this engagement?

We started working together in May 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

By having Big Red Jelly serve as a one-stop shop for all my needs, I’ve been able to save money and time. I don’t have to utilize several services or people to complete different components. Having one company and one team do it all has been instrumental in my process. They all talk to each other and tell me exactly what I need to do and what they need from me. So far, it’s been a wonderful partnership.

Big Red Jelly has surpassed my expectations. One of the things I was worried about was my ability to articulate my vision for my business and their ability to take that concept and turn it into something tangible. However, they’ve been able to do that 100%.

How did Big Red Jelly perform from a project management standpoint?

Big Red Jelly's communication has been top-tier. I haven’t had to reach out to initiate any updates; they always do it on their behalf. They’ve kept things right on scope and budget. Everything they promised upfront is exactly what has been delivered.

Moreover, we use video calls, and we have a weekly meeting cadence over Google Meet. In between that, I receive regular mini-updates via email. They also have a Google Sheet document that they send to all their customers to keep track of notes and documents. Overall, they’ve asked for feedback on their delivery, and whenever I provide it, they’re pretty quick to act upon it.

Are there any areas they could improve?

No, there hasn’t been a point where I’ve thought it was a mess or wished it were completely different. There aren't flaws in Big Red Jelly's approach to point out.

Do you have any advice for potential customers?

Be ready to communicate in a timely manner and think through the feedback you might have after each connection point. Big Red Jelly's team usually delivers an agenda for each meeting at least a day or two in advance. Just being ready and coming prepared to the meetings will be helpful for the team and you.

BACKGROUND

Please describe your company and position.

I am the Owner of AmeriTrue Real Estate and Management

Describe what your company does in a single sentence.

Property management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• build a website

SOLUTION

How did you find Big Red Jelly?

• Referral
• Business Network Group

Why did you select Big Red Jelly over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Great company energy

Describe the scope of work in detail. Please include a summary of key deliverables.

Build Discovery
- Build Discovery
- Dedicated Standard Build Strategist

Build Research
- Build Research Summary
- Build Audit
- Build Research (client, customer, market, market trends)

Build Strategy
- Build Blueprint (project tracker)
- Resource Preparation
Online Tools
- Online Tool Map: Build
- Setup & Integration
Sitemap
- Sitemap Implementation
- Internal Sitemap Strategy
Page Layout
- Page Layout Strategy
- Target Audience Based Strategic Page Layout
Content Implementation
- Styling & Implementation
- Editing & Optimization
UX & UI Design
- Brand Implementation
- UX/UI & Design Fundamentals

Automate and Optimize
- Standard Automation Checklist
- Standard Optimization Checklist
Launch
- Pass Approval
- Test Phase
- Pre-Launch & Post-Launch Checklists
- Standard Growth Strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Weekly objectives and project review goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Red Jelly is absolutely incredible! I was referred to them by a friend, and from start to finish, the entire team exceeded my expectations. They rebuilt my AmeriTrue website with precision and creativity—and even launched it five days ahead of schedule! Every commitment was met with professionalism and care. I highly recommend Big Red Jelly to anyone looking for top-tier web design and service. Truly the best!

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They came prepared to every meeting from the initial discovery to launch date.

Are there any areas for improvement or something Big Red Jelly could have done differently?

Maybe a little more training on the website plugins. 

BACKGROUND

Please describe your company and position.

 I am the Marketing Manager of a construction company 

Describe what your company does in a single sentence.

A nationwide general contracting and design-build firm that provides integrated services, partnering with clients from concept to completion​.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Enhancing Brand Presence & User Experience
• Generating Leads & Strengthening Client Relationships
• Showcasing Expertise & Differentiators

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work
1. Website Strategy & Planning
2. Website Design & Development
3. Content Development & Integration
4. Website Functionality & User Experience

Key Deliverables
1. Fully Redesigned Website with a modern, high-performing interface.
2. Optimized Mobile Experience for seamless browsing on all devices.
3. Engaging Content & Brand Messaging that reflects our market leadership.
4. Portfolio & Case Studies Section to highlight our industry expertise.
5. Hosting, Security & Maintenance Plan to keep the site running smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A stronger digital presence
• Company-wide brand alignment and adhereance to protocol 
• Company engagement and postitive reviews
• Grew from a 2.0 google business ranking to 4.8
• Website can now be used as a tool for lead generation and for business development, where it could not previously.
• Noticable improved feedback regarding the website and its useability from clients.
• Stronger brand awareness and digital presence
• More efficient marketing & sales operation
• A seamless, user-friendly online experience

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. Regular Online Meetings & Clear Communication

• The team maintained consistent communication through weekly video review calls (30-45 minutes), ensuring that progress remained on track.
  These meetings provided real-time updates, addressed concerns, and allowed our leadership to provide feedback.

2. In-Person Kickoff Meeting

• Big Red Jelly met with us in person for a structured kickoff meeting, allowing both teams to align expectations, discuss project goals, and define success criteria.
  This hands-on approach set the foundation for a well-executed project.

3. Proactive & Adaptive Project Execution

• The team demonstrated the ability to pivot and adapt based on our leadership feedback and evolving needs. They remained flexible and solution-oriented, ensuring the project progressed efficiently without compromising quality.

4. Timely Delivery & Milestone Tracking

• The project followed a structured timeline, broken into distinct phases (Branding, Design, Development, and Growth Strategy). Each phase had clear milestones, and Big Red Jelly delivered key components on schedule while accommodating necessary revisions.

5. Problem-Solving & Responsiveness

• The team maintained a friendly, professional, and solutions-focused approach when challenges arose. They quickly adjusted to our priorities and ensured that project goals were met without unnecessary delays.

What was your primary form of communication with Big Red Jelly?

Virtual Meeting

What did you find most impressive or unique about this company?

What truly set Big Red Jelly apart was their personable and immersive approach to our project. They weren’t just focused on delivering a website—they were deeply committed to understanding us as a company, our history, culture, and what makes us different.

From the beginning, they took the time to “get in the weeds” with us, learning not just about our services, but about how we operate, our leadership philosophy, and our long-standing reputation in the industry. They wanted to know what makes us tick, what drives our team, and what values set us apart from others in the construction and design-build space.

Rather than simply executing a set of tasks, they approached the project as true partners, ensuring that every decision reflected our brand identity and long-term vision. Their passion for getting it right was evident in the way they asked thoughtful questions, sought leadership feedback, and remained flexible throughout the process.

What impressed us most was that it was never just about the paycheck for them—it was about doing the job right and delivering a website that genuinely represented our business. Their dedication, problem-solving mindset, and commitment to excellence made them feel like an extension of our own team, not just an outside vendor.

Are there any areas for improvement or something Big Red Jelly could have done differently?

While our experience with Big Red Jelly was overwhelmingly positive, there were a few areas where the process could have been smoother. Their commitment to quality and collaboration was evident, but certain aspects of the project didn’t progress as efficiently as we had hoped.

1. Slower Than Expected Timeline

• Some phases of the website build took longer than anticipated, which caused delays in the overall timeline. While we appreciated their attention to detail, a more structured pace and proactive problem-solving could have helped keep things on track.

2. Response Times & Communication Gaps

• At times, responses were slower than expected, and there were moments where communication wasn’t as clear as it could have been. This occasionally led to wires getting crossed, misunderstandings, and additional back-and-forth to clarify expectations.

3. Case Study Execution & Content Revisions

• We were disappointed with the initial case studies, as they contained errors and inconsistencies that required additional revisions. Given the importance of showcasing our projects accurately, this was an area where we expected a higher level of precision from the start.
• Additionally, while the content creation was a valuable service, it required a significant amount of rewriting on our end. This wasn’t a deal breaker, but it did slow down the process and add some frustration as we worked to align the messaging with our tone and voice.

BACKGROUND

Please describe your company and position.

I am the CEO of Elixyr

Describe what your company does in a single sentence.

Providing health and wellness solutions in the field of longevity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Design our brand
• Build our website

SOLUTION

How did you find Big Red Jelly?

Online Search

Why did you select Big Red Jelly over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BRJ was contracted to develop the brand and website for the company.

This included Brand Audit & Research with key deliverables being: Brand Core, Values, Mission, Vision, Tagline, etc.  Brand visual Identity (Logo Suite, Color Palette, Typography, Textures, Graphics & Iconography). 
And a build with key deliverables being: a fully functional shopify based store (Sitemap, Page Layout, Content Implementation, UX & UI Design, Brand Implementation, etc).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All deliverables were indeed delivered to our satisfaction. The process included weekly meetings that allowed for our ongoing feedback to be implemented swiftly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All milestones were reached in accordance with the schedule agreed upon signing the initial contract. The website was launched within the planned timeframe.
We were in constant communication and every weekly meeting was AI summarized and followed with a review follow ups, next steps, etc. BRJ team was super responsive too, no question was left unanswered.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great communication with the team. You are a part of the process and the team responds to the feedback given, making for a very positive experience. 

Are there any areas for improvement or something Big Red Jelly could have done differently?

We're satisfied with their work, both with the work process and the overall results. These guys know how to do their work.

BACKGROUND

Please describe your company and position.

I am the Founder and Executive Director of Be Humanitarian

Describe what your company does in a single sentence.

We feed and educate vunerable Guatemalan children, support their families and community. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Website Design

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Red Jelly has supported my nonprofit in countless ways through the years. Hailey downloads and reconverts our weekly newsletters and adds them to our website. She has been instrumental in creating landing pages for each of our humanitarian trips and connected our payment platform to them as well. She makes regular updates to our board members and partners pages. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I believe that the success is demonstrated because each and every project gets done quickly and without a reminder. I am the founder and not crazy tech savvy so I know there are much better ways to measure outcomes, but the job getting done is the only one I would use. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My projects are ALWAYS done so quickly. I think the speed in which Hailey completes my projects has tainted my expectations of others I work with. I wish everyone I work with could be half as fast as Hailey is.  

What was your primary form of communication with Big Red Jelly?

Email or Messaging App

What did you find most impressive or unique about this company?

Big Red Jelly has built a culture rooted in generosity and the power of giving back. The owners and employees are deeply committed to working hard—not just for their own success, but to make a meaningful difference in the lives of others. Step into their office, and you'll find heartfelt reminders of their impact—photos of the children they support each month. I wholeheartedly stand behind a company that goes beyond profit, using its success as a force for good in the world.

Their dedication, expertise, and generosity have made a meaningful impact on our mission, and I am truly grateful for their continued support.

Are there any areas for improvement or something Big Red Jelly could have done differently?

None. 

BACKGROUND

Introduce your business and what you do there.

I’m a real estate agent in the Greater Boston area, and I work for a brokerage firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We needed a new website.

SOLUTION

What was the scope of their involvement?

Big Red Jelly designed and developed our website. We gave them an example of what our old website looked like, but they built the new one from scratch. Regarding design, the team had templates from other agents in our office. They provided several options to choose from, and we picked the one that looked best.

What is the team composition?

We worked with one person from their team, Ammon, who did design and development work.

How did you come to work with Big Red Jelly?

They were recommended by my company.

How much have you invested with them?

We spent $1,200.

What is the status of this engagement?

We worked together from December 2024 to January 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The final product was good. It’s too early to tell the impact of Big Red Jelly’s work, but it helped us schedule Zoom appointments through the website. One of those appointments was with someone who wanted to sell their house and buy a new one, which was our original dream outcome.

At the end of the day, the website was fine, but we were not blown away by it. We expected it to be spectacular. Overall, it met our expectations, and that’s fine — not everything needs to be perfect. We could have paid more and dug into the website development, striving to make it more beautiful, but this end result was good enough.

How did Big Red Jelly perform from a project management standpoint?

Big Red Jelly stayed on budget and delivered the website before the deadline. The team was very reasonable and negotiable on pricing as well. Moreover, they were excellent regarding time management, since they worked through the holiday season. We communicated via email and Zoom.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Ammon. He did a great job and was thorough and responsive.

What did you find most impressive about them?

Big Red Jelly delivered what they promised by the time they said they would. We genuinely liked working with Ammon; he was sharp and pleasant. We would work with him again. Ultimately, the team was better than other developers we worked with, and their pricing set them apart from competitors.

Are there any areas they could improve?

There were multiple scheduling issues. In fact, we had to reschedule a couple of appointments, which was frustrating. As a real estate agent, my schedule is essential, and I base my entire day around when I need to meet with people. Besides, I wish we didn't need to tell them to make edits or to take care of other obvious things.

Overall, Big Red Jelly moved a bit too fast, and sometimes, we felt we weren't on the same page. Conversing more at the start would have helped.

Do you have any advice for potential customers?

Figure out your vision on your own. Big Red Jelly will implement it well, but the clearer your vision is, the better. They’re not real estate agents or entrepreneurs; they’re website designers. Don't expect them to figure it out for you; things will go more smoothly.

BACKGROUND

Please describe your company and position.

I am the Wellness Coach of TRH Coaching

Describe what your company does in a single sentence.

I coach busy women to bridge the gap between knowing what to do and actually doing it, using personalized fitness and nutrition strategies that fit into their lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• I hired Big Red Jelly to transform my website into a professional, polished representation of my business. My goal was to create a website I could be proud to share—one that clearly communicates what I do, who I work with, the services I offer, and my pricing, all in an engaging and easy-to-navigate format.

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

Referred to me

How many teammates from Big Red Jelly were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Red Jelly redesigned and developed my website to improve its overall appearance, functionality, and user experience. The scope of work included creating a modern, visually appealing design; organizing content to clearly communicate my services, target audience, and pricing; and adding features like a blog page with instructions for uploading future posts. They also ensured the website was easy to navigate and aligned with my branding, making it a professional and engaging platform for my business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a website that I’m genuinely proud to share, which is a huge shift from how I felt about my previous site. The new design is professional, visually appealing, and clearly communicates my services, target audience, and pricing. Additionally, the ability to upload blog posts independently has given me more confidence and control over managing my online presence. The website now also includes clear calls-to-action to book a session with me and sign up for my Wellness Wisdom Weekly Newsletter, making it easier for visitors to take the next steps to work with me.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ammon demonstrated excellent project management overall. While there were some delays initially, particularly around the busy holiday season, he was transparent about the challenges and took full responsibility for the delay. Once he followed up, he was incredibly responsive to my needs and ensured that all requested edits were completed promptly. His communication was clear and professional, and he provided helpful guidance to make the process smoother, such as instructions for uploading blog posts. In the end, he exceeded my expectations with his attention to detail and dedication to completing the project to my satisfaction.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Big Red Jelly was their ability to take my vision and translate it into a website that perfectly reflects my brand and business. Their design expertise and attention to detail made all the difference, and the final product feels both professional and uniquely tailored to my needs. I also appreciated their clear and thorough communication, especially when providing step-by-step instructions for managing my website independently moving forward. Their commitment to ensuring I was happy with the end result truly stood out.

Are there any areas for improvement or something Big Red Jelly could have done differently?

One area for improvement could be maintaining communication during the post-project edit phase. Ammon’s communication was very timely and consistent throughout the entie initial project window, which I really appreciated. The two-week edit window following the project was delayed due to the busy holiday season. While I completely understand how hectic that time of year can be, a brief update during the first couple of weeks of January would have helped manage expectations and eased any uncertainty about timelines. That said, once Ammon followed up, he was incredibly responsive and made sure everything was completed quickly and exceeded my expectations, which more than made up for the initial delays.