Big Red Jelly

BACKGROUND

Introduce your business and what you do there.

Todd Steele: We’re the owners of Steele Spa Water, a spa water maintenance company. We maintain water clarity for things like hot tubs and swim spots.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

TS: We wanted to try and get our name out there, get some growth, and become more noticeable.

SOLUTION

What was the scope of their involvement?

TS: Big Red Jelly has built our website. We provided them with our logo to help things move more quickly. The team started by creating photos for us and getting our messaging dialed in. The team will provide hosting for the site. The next and last step of the engagement will be to help us with our growth strategy.

What is the team composition?

Christina Steele: We mainly talk to Bethany (Brand & Build Strategist), though we’ve also worked with Bailey (Growth Strategist). 

How did you come to work with Big Red Jelly?

TS: A company we do work for recommended Big Red Jelly. 

How much have you invested with them?

CS: We’ve spent around $800 for the website build. We’ll also pay for hosting. 

What is the status of this engagement?

CS: We started working with them in October 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

TS: Big Red Jelly has succeeded in everything we needed them to do, and we're very impressed with them. Although it's too early to see metrics, everything looks great, so I'm confident their work will have a positive impact. Moreover, the team's customer service has gone above and beyond. 

CS: We've had many people look at our website, and everyone says it looks great. Big Red Jelly's team is fabulous. Overall, we've had a good experience with them.

How did Big Red Jelly perform from a project management standpoint?

CS: They deliver everything on time. Their communication is awesome, and so is their appointment setting. The team also incorporates our ideas; just yesterday, I asked Bethany to change a photo, and she did so immediately. 

TS: Bethany is awesome to work with. As for communication tools, we have meetings through Zoom, and the rest of our communication is through email. 

What did you find most impressive about them?

TS: Big Red Jelly's professionalism is impressive. I like that each of their employees specializes in a different area instead of having one person trying to do everything.

Are there any areas they could improve?

CS: There isn't really anything they need to improve. 

Do you have any advice for potential customers?

CS: Go with Big Red Jelly! They're reasonably priced and easy to work with. We're not tech-savvy; they've been very good at helping us understand their work.

TS: Additionally, provide them with as many photos and materials as possible, such as your logo, which will help them do their job.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing of Newfi Lending, a financial services agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We identified that we needed to change our website and general branding to establish more trust for our brand through visuals and an enhanced web experience.

SOLUTION

What was the scope of their involvement?

Big Red Jelly did branding for us, including creating an isotype and updating our logo and fonts. In addition, they helped us implement all of our ideas into our brand and enhance our WordPress website’s UI/UX — our site is mainly a lead generation platform with blog features.

What is the team composition?

We worked with Preston (Web Designer) and Chloe (Brand Strategist).

How did you come to work with Big Red Jelly?

I found Big Red Jelly through an online search while looking for web designers — we chose them from a list of ten different providers.

How much money have you invested in this partnership?

We spent around $12,000 with them.

What is the status of this engagement?

We worked together from September–November 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a great job experimenting with different designs and using our brand guidelines to make everything match — our site now looks cleaner and more modern. In addition, they well-received and implemented our feedback.

How did Big Red Jelly perform from a project management standpoint?

Project management was very good in terms of communication and meeting deadlines and budgets — they adjusted to our requirements throughout the process. Regarding tools, we used Google Drive, email, and phone calls.

What did you find most impressive about them?

Their creativity and affordability are their best attributes.

Are there any areas they could improve?

They could improve their ability to estimate the amount of work needed for every project, enabling them to set expectations more precisely — attention to detail is always important.

Do you have any advice for potential customers?

Have all the content ready before engaging with them to ensure the process runs smoothly.

BACKGROUND

Please describe your company and your position there.

I am the President and Owner of Array Energy. Array is a residential and commercial solar sales team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly, and what were your goals?

Our business is a new business and had a low quality website and branding. We hired Big Red Jelly to revamp our branding and messaging internally and externally along with building out a new website for us.

SOLUTION

How did you select this vendor?

We discovered Big Red Jelly from one of our install partners who had their branding and website also done by Big Red Jelly.

Describe the scope of their work in detail, including any steps and the final deliverables.

To start, Big Red Jelly set up an initial meeting with out leadership team to describe their services and prices. After our team decided upon a package for the branding stage and the building stage we filled out a questionnaire explaining everything we were hoping and looking for from them from design style to messaging. We had weekly meetings from then on where they presented what they had come up with and for us to add and edit anything. We received a new logo, icon, colors, font, internal messaging, external messaging, and website.

How many people from the vendor's team worked with you, and what were their positions?

We worked with two Big Red Jelly Brand and Build Strategist and one Director of Web Support & Strategy.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website isn't completely done yet because we are still in our development stage but I know it will drive a lot more organic leads our way. The branding has allowed us to be synchronized as a company with our communication to customers and appearance. We look much more professional as a company. The branding has allowed us to create banners for events, flyers, business cards, proposals, and advertising online.

Describe their project management style, including communication tools and timeliness.

We communicated about the project through email and Zoom meetings. It was easy to communicate through email since that is what our company uses daily. We received all the deliverables on time.

What did you find most impressive or unique about this company?

We asked for a lot of edits because as a new company, we wanted everything to be as perfect as possible and to make sure our team LOVED the outcome. Big Red Jelly was very patient with us and made sure we were heard and received what we were asking for.

Are there any areas for improvement or something they could have done differently?

Sometimes I felt the weekly meetings were rushed and we didn't have enough time.

BACKGROUND

Introduce your business and what you do there.

I’m the creative director of Suncrest Hospice. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We hired Big Red Jelly to redesign our website, which was old and needed a brand refresh. 

SOLUTION

What was the scope of their involvement?

Big Red Jelly redesigned our website to match our current branding. They handled the technical and design aspects of the project. We did everything on WordPress. During the offboarding phase, they gave us basic WordPress training for us to update things on the platform when needed. 

What is the team composition?

We worked with Ben (Growth Director) and a designer. 

How did you come to work with Big Red Jelly?

A friend of mine referred me to Big Red Jelly, and I hired them because they were substantially less expensive than other vendors. Moreover, other vendors went on and on during the vetting process as they tried to pitch their services. Ben kept things short — within 30 minutes, he told us what they could do. Our conversation was straightforward and transparent.

How much have you invested with them?

We spent around $12,000. 

What is the status of this engagement?

Our engagement lasted from March–August 2022. We first talked to them in March 2022 and then started the development process around June–July 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My team was truly happy with the rebranded website — our sales and executive teams absolutely loved it. It was a great upgrade from what we had before. 

How did Big Red Jelly perform from a project management standpoint?

They were personable. If I missed a meeting, they would ensure they followed up. Their communication was outstanding, and I was pleased with their company. They met deadlines, and their pricing was amazing. To communicate, we used emails and video calls. 

What did you find most impressive about them?

Big Red Jelly’s pricing was impressive. Other companies charged $40,000 more than they did. Moreover, the team was hardworking, and I could easily handle whatever they lacked and pick the pieces up by myself. 

Are there any areas they could improve?

I changed many things to their designs, which weren’t bad. However, it made sense for our company to have things changed and altered. It wasn’t that they weren’t good designers; I simply knew exactly what I wanted design-wise. I felt comfortable communicating that with them, and they were willing to work with me on it.

Do you have any advice for potential customers?

I recommend Big Red Jelly to anyone. They’ve done a great job for us, and I want to see them grow and become a bigger company.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an educational software consultancy that mainly deals with math and C++ development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We needed someone to provide us with branding and a website revamp.

SOLUTION

What was the scope of their involvement?

Big Red Jelly was our primary web design and branding partner that worked on streamlining our platform’s layout and aligning it with our brand identity.

They ultimately delivered variations of the company's logo and color schemes to give my company a more professional look.

What is the team composition?

We mainly worked with two designers, a web developer, and a project manager who oversaw the entire process.

How did you come to work with Big Red Jelly?

I was searching online for specific vendors that could provide certain services for the project and decided to hire Big Red Jelly, because they met all our requirements.

How much have you invested with them?

We spent somewhere below $5,000.

What is the status of this engagement?

We worked together from July–September 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s too soon to share any measurable statistics, but Big Red Jelly was able to build a professional website that significantly boosted our brand recognition. 

How did Big Red Jelly perform from a project management standpoint?

They were very flexible and communicated with us through secured channels to share sensitive information. The team was also quick to respond whenever I had questions or concerns and strictly adhered to the budget despite initial miscommunications.

What did you find most impressive about them?

We were impressed with the quality of their deliverables and how they were able to adapt to our needs.

Are there any areas they could improve?

One instance that gave me a scare was when their invoicing system didn’t recognize my payment going through. Although they’ve since dealt with and resolved that issue, maybe they could improve the efficiency of their invoicing process.

Do you have any advice for potential customers?

I would advise you to keep your communications open and have every information they may need readily available to make the project run smoothly.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a tech startup making an electronics device for industrial manufacturing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I was trying to spruce up our brand and get a more professional-looking logo and a more flashy website.

SOLUTION

What was the scope of their involvement?

Big Red Jelly provided us with logo design and web development services. The project lasted about two months, and during the first month, we went back and forth with the team on the logo design, for which they used Adobe Illustrator. The team also provided us with templates for PowerPoint presentations, white papers, and such materials. 

In the second month, Big Red Jelly focused on our Wix website. The site functions as a landing page where users can view a video about our technology and get in touch with us. 

What is the team composition?

Naomi (Brand and Build Strategist) did our logo design, and Saul (Build and Support Strategist) worked on the website with Naomi’s supervision. 

How did you come to work with Big Red Jelly?

We found them through a web search. 

How much have you invested with them?

We spent $4,000. 

What is the status of this engagement?

We worked together from June–August 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We really enjoyed working with Naomi. Our back and forth in the logo development was great. 

How did Big Red Jelly perform from a project management standpoint?

Their project management was good. We communicated through emails and weekly Zoom calls. 

What did you find most impressive about them?

I was impressed with Big Red Jelly’s work on logo development. We had a great collaboration on the logo and are happy with the end product. Moreover, Naomi did a great job getting us templates for other materials. 

Are there any areas they could improve?

We weren’t very impressed by the web development. The work was a bit sloppy, and we had to be on top of the team. 

Do you have any advice for potential customers?

Your experience with them will depend on which teammate you’re paired up with. I highly recommend Naomi.

BACKGROUND

Please describe your company and your position there.

I am founder of Cortex Evolution, a personal development company that uses neuroscience-based principles to improve people's lives through brain coaching and through a personal development community, where peers are matched with Improvement Partners/Groups.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly?

Website creation (wordpress) and logo designs.

SOLUTION

How did you select this vendor and what were the deciding factors?

Excellent value package for combined web design and logo creation.

Describe the project in detail and walk through the stages of the project.

Met in a consultation to decide project goals and scope, then met separately with web designer, graphic designer, and even a brand expert.

How many resources from the vendor's team worked with you, and what were their positions?

4 people, the CEO for initial consult, a web designer, graphic designer, and a brand specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site is done and I love it, have begun directing traffic there and people can effectively sign up for services. Plus a logo (mostly) done ("mostly" because it needed a couple extra rounds of revisions for me to be satisfied, which they gave me for free but the final still needed a couple tiny changes)

How effective was the workflow between your team and theirs?

Wonderful collaborative effort that made me feel in charge and in control of the projects but yet the pressure was on them, not me.

What did you find most impressive or unique about this company?

The collaborative quality. They had great expertise but yet were patient enough to explain things to me and let me make the decisions, even when it went against their suggestions. Then when I suggested things, they told me the pros and cons, let me decide, and implemented whatever I chose quickly. They were highly patient with our learning process and slow decisions. Especially Preston on the web design, huge shoutout to him!

Are there any areas for improvement or something they could have done differently?

Literally no complaints on the web design side, other than I wish I could afford to hire Preston full time and keep making it even more awesome! I was not as impressed by the logo design. To her credit, Mallory was similarly patient, collaborative, and generous. But she just didn't seem to have that great of design ideas. Her designs were not as sleek or clever or beautiful as the modern standards. I ended up having to basically come up with all the critical parts of the logos myself, and walk her through what I envisioned (with some difficulty). So it felt like I was the designer, and she was just the artist, but she was supposed to be both.

BACKGROUND

Please describe your company and your position there.

I'm the manager of a trading company based in Phoenix, Az that imports and sells saffron.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly?

Our website was created about Two years ago on the Woocommerce platform, and we kept having background problems, and the UIX wasn't attracting any users and new customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

Big Red Jelly was referred to us by a marketing company that we were talking with at the moment, and after having a couple of meetings and looking over some of their last web designs and development, we decided to go with them.

Describe the project in detail and walk through the stages of the project.

Every week for five weeks, we had two discovery calls with the web developer and branding teams. Every week they had a new idea on how to be better And attract more users by changing this or adding that. they kept me updated throughout the week with email, and communication was excellent.

How many resources from the vendor's team worked with you, and what were their positions?

In total, I talked with three people. But most of my meetings were with Chloe and Preston, who are very dedicated and professional at what they do.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I've just finished working with them, the website is done, and I'm confident that their beautiful design and exceptional internal messaging will bring us more customers.

How effective was the workflow between your team and theirs?

Both of the people that were directly in touch with us were communicative, and every time that we had a suggestion or an idea besides what they were coming up with, they would take time to research it, and either use it or come up with a better solution.

What did you find most impressive or unique about this company?

In the introduction calls, there are not that many factors that you can check in such a short time, but besides their work and the fact that they were professional, ai got a perfect vibe from Ben. He seemed like an honest and helpful guy, and for me, that's a quality that made me make up my decision.

Are there any areas for improvement or something they could have done differently?

We ended up getting a perfect product.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a company that innovates baby products for parents. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly? 

Our company was launching and needed a website. Big Red Jelly helped build our e-commerce presence. 

SOLUTION

What was the scope of their involvement? 

Big Red Jelly has built our website with all the bells and whistles we needed in terms of design. They’ve developed a pre-order feature for the website. The team has guided us in making the website look more professional, so they’ve developed other features such as affiliate programs, discount codes, and a complex FAQ section. We’ve also used various software and widgets for the website, such as Instafeed. 

What is the team composition?

I work with Preston (Web Designer & Strategist).

How did you come to work with Big Red Jelly?

Big Red Jelly was recommended to me by the ad agency I used to create content and ads. I chose them over other companies because of their branding; I also liked their website. Overall, it made the most sense to me to go with them. 

How much have you invested with them?

We’ve spent around $4,000. 

What is the status of this engagement?

We started the project in September 2022. I’m going to add some tweaks to the website, but the project is almost complete for the most part. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website hasn’t launched yet, so it hasn’t started driving traffic. Anecdotally, Big Red Jelly’s services are phenomenal. They’re the perfect pick for this project, and I’m truly happy with everything that’s transpired. 

Moreover, it’s been nice for me to go into this new e-commerce business with them. I have somebody on my side to give me advice and help me finish the project. Overall, they’ve been truly professional. 

How did Big Red Jelly perform from a project management standpoint?

They have a great workflow, and working with them has been absolutely incredible. The team has been truly responsive to our needs. 

What did you find most impressive about them?

I haven’t used any other agency, so I can’t compare them to anyone else. However, I truly enjoyed my experience with Big Red Jelly. 

Are there any areas they could improve?

They could manage the add-ons more. To be fair, Preston has gone above and beyond to ensure I’m happy with the product. 

Do you have any advice for potential customers?

Go through their process. Big Red Jelly has a good program where they walk people through the process to get them where they want to be. You’ll come out on the other side with a good website. 

BACKGROUND

Introduce your business and what you do there.

I’m the sole proprietor of a newspaper, but we’re looking at incorporating, after which I would become the president.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I hired Big Red Jelly to help me with website development.

SOLUTION

What was the scope of their involvement?

I already had a domain name and the concept of a website, so Big Red Jelly came in and helped me develop the actual site in Wix, following my directions. They’ve also been in charge of implementing third-party integrations, such as a PayPal integration. Additionally, Big Red Jelly provides graphic design and content development services, but I haven’t required those for this project so far. However, I will probably work with them on future improvements.

What is the team composition?

I work directly with Naomi (Brand & Build Strategist), and I’ve also worked with Ashton (Growth Strategist).

How much have you invested with them?

I’ve spent around $1,500.

What is the status of this engagement?

I signed the contract with Big Red Jelly on August 1st, 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Big Red Jelly took what I already had and was able to implement it into the website I was looking for — a very minimalist, intentional, functional, efficient, and clean site. Overall, they’re upfront with what they offer, and they follow through.

How did Big Red Jelly perform from a project management standpoint?

Big Red Jelly is very responsive to comments and fixes, and they took the time initially to understand what I intended to accomplish, demonstrating outstanding listening skills. They weren’t trying to adapt my ideas to their skill set. Instead, they were trying to create the website exactly as I needed it.

Naomi is a pleasure to work with, and she’s very timely. From the start, she understood what we were looking for. She has also made great recommendations on how to make things better, demonstrating productive and helpful communication.

What did you find most impressive about them?

What Big Red Jelly has done, from top to bottom, has been specifically focused on developing every element of the site as I need it.

Are there any areas they could improve?

Every company has room for improvement. Although Big Red Jelly did a great job, it would have been great if they had anticipated some of the functionalities required for the site. For example, the PayPal button they implemented wasn’t cohesive with the rest of the website. Still, they were working within Wix, which had its limitations.