Big Red Jelly

BACKGROUND

Introduce your business and what you do there.

I'm one of the owners of a financial advisory firm. In addition, I act as a financial adviser. We provide financial planning and asset management services to our clients. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We wanted a website that could make us look like a more legitimate and professional organization.

We weren't looking for a massive increase in clients coming for our website, but we wanted to have something to show to potential customers.

SOLUTION

What was the scope of their involvement?

Big Red Jelly developed a WordPress website for us. First, we sat down with the team and had a few discussions about our requirements. We weren't really sure of what we wanted, so they started developing the website from scratch to help us get a baseline of what it could look like.

Eventually, Big Red Jelly came back with a product that was 70% done. Our next meetings involved us giving our feedback and asking them to tweak some elements of the website. We provided all of the written content while the team supplied the graphics. The team also added some headings for each section of the website.

The Big Red Jelly team is now finalizing the website, which is already up and running. We're currently gathering user feedback and looking to make more modifications to the site. They've offered to provide SEO work, but we can't handle an influx of customers at the moment, so we've decided to delay that for now.

The website is simple and functions as our online business card. It features links to our partner organizations and a pricing slider where customers can input their assets and get a quick estimate.

What is the team composition?

We mainly work with two people, including a web designer and a salesperson. We've also interacted with another web designer in some of our calls.

How did you come to work with Big Red Jelly?

We had searched online for local agencies and found them. They had some positive reviews, so we considered them. However, we initially reached out to another company, which turned out to offer only SEO services. This company then recommended Big Red Jelly to us, so we decided to meet with the team.

During our first meeting, Big Red Jelly walked us through the pricing and what they were willing to do with the budget we set. We liked what the team had to say — they seemed really professional and charged a lot less than other vendors. They just offered everything we needed without overcharging.

How much have you invested with them?

We've spent about $1,000.

What is the status of this engagement?

The project started in August 2021 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don't have any metrics because our goal isn't really to get more customers but to look more professional. Overall, we're satisfied with their work. The pictures they've put on the website fit really well with the written content we've given them.

We also like the way they've handled the process — they've been able to develop a great site with limited instructions from us. The calculation of our pricing is a little complicated, but the team has managed to build an estimate calculator that works pretty well.

How did Big Red Jelly perform from a project management standpoint?

Their project management is excellent. So much so that we're even considering implementing some of their strategies into our processes. We use a shared Google Drive to exchange files, and it works well.

Their communication is also spot on — we always know what the team is working on. Big Red Jelly is very quick to reply to us via email, which is nice. We also have weekly video calls.

What did you find most impressive about them?

During our initial calls, they did a fantastic job of avoiding overpromising, which I appreciated. That said, they've delivered everything they said they would. The web designers we work with are great.

Additionally, they've provided more services than we would have gotten from other organizations. In fact, Big Red Jelly has given us twice as much work for half the usual cost. It's nice of them to deliver extra work without us having to ask for it.

Are there any areas they could improve?

I can't think of anything they need to improve. Everything has gone well so far — they're punctual and enjoyable to work with. 

Do you have any advice for potential customers?

Have a clear idea of what you want and create the content you want to put on your site in advance. Additionally, present them with some sample websites. 

They've done a great job of helping us with that process, but it would've been easier had we been more prepared. Overall, Hiring Big Red Jelly is a good decision.

BACKGROUND

Introduce your business and what you do there.

I’m the principal and founder of a financial services company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We’ve just started the firm, so we hired Big Red Jelly to build our logo and brand style guide.

SOLUTION

What was the scope of their involvement?

Big Red Jelly helped design our logo and put together a thematic marketing message. They also came up with our brand’s color palettes to maintain its consistency. 

At present, they’re working on building our website. 

What is the team composition?

For the brand design, we’ve worked with Lyndsie (Web & Brand Designer).

How did you come to work with Big Red Jelly?

I was working on a Wix website and looking for ideas when I came across Big Red Jelly. Moreover, they were located in Utah while I was in Colorado, so their geographic location was also a good fit. On top of that, they had good reviews. As a result, I hired them. 

How much have you invested with them?

We’ve spent around $3,800. 

What is the status of this engagement?

We started the engagement in August 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have no quantitative metrics at this point, but the initial response for the logo and designs are good. I’ve shown the logo, design, and brand messaging to some of my close friends and colleagues,and they’re impressed with Big Red Jelly’s work.

Specifically, Lyndsie has provided guidance in terms of colors, pulling me out of my comfort zone with bright colors, so to speak. Overall, the feedback we’ve received has been positive, and I’m hoping it carries through to when we launch the firm. 

How did Big Red Jelly perform from a project management standpoint?

During the branding design project, Big Red Jelly’s project management has been highly organized. We’ve had a two-way communication, and it’s been fluid. Meanwhile, we’ve been less interactive or communicative in terms of the website development project. 

To communicate, we have weekly Zoom calls and progress reports. We also use emails and periodic phone calls.

What did you find most impressive about them?

Big Red Jelly has done a good job of simplifying their processes. The team focuses on the things that they do well. 

Are there any areas they could improve?

They can try to slow the process down slightly so that it wouldn’t feel rushed in some instances. 

Do you have any advice for potential customers?

Have a good and clear outline of your objectives. Since I’m at the point of launching the firm, everything is new and changing. Implementing new things and changes can be a bit challenging. As a result, it’s crucial to have a clear plan of what you want to do. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a pet consulting business called Patty Pet Psychic. I do consultations for pet owners that have problems with their pets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I wanted to give a new look to my website; the old one didn’t represent the image that I wanted.

SOLUTION

What was the scope of their involvement?

Big Red Jelly did a refresh to our website; I already had my texts, photos, and color schemes picked out, but they operated them in a way that improved the look of the site on different platforms. The page was set up on Wix to update it and add a blog and other features. I provided them with all the material from my other site, including the book’s colors that I published for my business.

They also interviewed me to understand my vision and help me pick out fonts and overall style assets.

What is the team composition?

I worked with 5–6 people from their team, including someone from their financial department, a senior analyst who helped define the project, a designer, and a creative director who did the branding.

How did you come to work with Big Red Jelly?

They were referred to me by someone who knew about their work. We chose them because I liked their diversity, and they were friendly and approachable — they lived up to my expectations.

How much have you invested with them?

We spent about $700 with them.

What is the status of this engagement?

We worked together from August–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team got the work on time, and the partnership with them was nice — we had horrifying experiences with previous web designers, but Big Red Jelly did exactly what they said they’d do. This was the first time that I wasn’t angry with a vendor!

How did Big Red Jelly perform from a project management standpoint?

It improved throughout the engagement. Communication was good, and they were always on time for meetings and deadlines. They also showed me everything before we talked on the phone, so they also used time efficiently. In terms of tools, we used Zoom and Google Docs.

What did you find most impressive about them?

They understood my vision for my website, listened to what I wanted, and provided good ideas — it was a very collaborative process.

Are there any areas they could improve?

They could implement a more friendly approach to do surveys instead of spamming us with requests.

Any advice for potential customers?

Be prepared with your written text and images; that’ll help make the process quicker and smoother.

BACKGROUND

Please describe your company and your position there.

I'm the owner of Axe N Smash, a premier entertainment venue that offers multiple services to the Utah market. We specialize in axe throwing, smash rooms, and paint splatter rooms

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly?

We needed help changing our website to accommodate bookings across multiple locations. the big struggle is to not confuse the customer.

SOLUTION

How did you select this vendor and what were the deciding factors?

Red Jelly created a intermediate routing page that routes the customer to a location that the customer has to select. This reduces confusion and improper bookings

Describe the project in detail and walk through the stages of the project.

we met with Red Jelly to discuss the scope of the solution, and the make things happen on a budget. Red Jelly then presented some mockups that I got to chose from in order to continue in the right direction. red Jelly then placed things in a waiting stage until I wanted to go live with the changes.(1 week before opening)

How many resources from the vendor's team worked with you, and what were their positions?

Kate Romney was outstanding and professional. She put up with my eccentric requests and got everything delivered on time

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customers are successfully booking on the website. we have only had 1 instance of booking the wrong location which is a total win

How effective was the workflow between your team and theirs?

The workflow was great. No complaints

What did you find most impressive or unique about this company?

They were always willing to explore new and creative solutions that could improve our product.

Are there any areas for improvement or something they could have done differently?

improve sales department understanding of the process.

BACKGROUND

Introduce your business and what you do there.

I own a company called Dr. Shahana, and I give mental health presentations to larger private companies. I’m a family doctor working primarily in mental health.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We needed help with website development and branding excellence.

SOLUTION

What was the scope of their involvement?

Big Red Jelly first analyzed my website and brand. They showed me any gaps I had and how they would solve them. Additionally, they conducted surveys with me regarding color schemes and design. The team then created branding rules based on that. Once we reached a consensus, they started working on the new website. The team completely rebuilt my website from the ground up. My previous one wasn’t very functional, so they made sure the new one was both functional and designed according to the branding guidelines we came up with.

What is the team composition?

I worked with two people on branding, one of whom is a brand manager. I also worked with a web developer and designer.

How did you come to work with Big Red Jelly?

A vendor that I was working with recommended Big Red Jelly to me. After our initial meeting, I decided to work with them because they provided a logical framework for the project.

How much have you invested with them?

We spent $1,500.

What is the status of this engagement?

We worked together from April–June 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t launched the site yet, but my strategists looked at the site and agreed that it was highly functional. The lead magnets, forms, and target audience were all very clear. Overall, I’m delighted with their work. They really showed me the gaps of my previous website and fixed it without charging an arm and a leg for it. 

How did Big Red Jelly perform from a project management standpoint?

Big Red Jelly did such a great job on project management. They stood out from other vendors because of how responsive they were. Furthermore, the Big Red Jelly team was clear about what I needed, how much it would cost, and the benefits of an improved site. They never made me feel ignorant, which I was grateful for. 

In terms of communication, we had weekly meetings, which kept everybody accountable. The team never missed a deadline. The value they provided was so high that I now go to them for referrals for other trustworthy vendors I could work with.

What did you find most impressive about them?

Their services were very comprehensive. The team was patient and compassionate — they engaged with me and were passionate about my work. They really met me halfway.

Are there any areas they could improve?

I can’t think of anything they could improve.

Do you have any advice for potential customers?

Just be transparent with the team. Admit when you’re unsure of something so they can fill in those gaps.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a photography studio. We offer a space for people to rent on an hourly basis for photoshoots. We also offer a consulting type service to help people find the best vendors in the area or to help plan their photo shoot for them.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly, and what were your goals?

We are a brand new company and needed a professional website for all of our bookings and payments. Our initial goal was to create an automated booking website that was easy for us and the customers to use.

SOLUTION

How did you select Big Red Jelly and what were the deciding factors?

We were recommended this vendor by a friend who said the company makes websites for small to medium sized businesses. We researched their previous work and found that the style matched our vision for our website. It was clean and professional looking, was fast to use, and looked trustworthy.

We researched common price ranges for building a new website. We set our expectation based on averages of several articles we read. After seeing their pricing options on their website and after a short consultation call, we saw that they could work with our budget and could deliver a product we could be proud of.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our agreement was for 3 branding draft meetings and 3 web development draft meeting. We filled out questionnaires before the branding and web development portions, detailing preferences we had. Each meeting was a week apart. Our first meeting was essentially looking over some various styles for logos and colors and describing what we liked and didn't like about them.

The second meeting was confirming our colors and choosing our favorite logo from a variety that they made. The last meeting was getting the branding style guide and the variations of the final logo approved. For the web development, the first meeting was looking at the general layout of the site on WordPress and giving our feedback on the structure, colors, and plugins we wanted. The second meeting was looking at site with the media content we provided on it. We sent them emails periodically throughout the week and they quickly implemented the adjustments.

The last week we finalized our site, got them the information to have it go live, and it went live within a day. They gave instructions on taking over the website for ourselves and how to make changes. Technologies used throughout the process and on our site include WordPress, Acuity Scheduling (plug in on site), Zoom (meetings), Google Drive (provide content), email (communications), Typeform (pre meeting questionnaire), Big Red Jelly Hosting (pricing to host our site).

How many people from the Big Red Jelly team worked with you, and what were their positions?

We met with a business development specialist to get the cost and scope of the project. We met with a brand and creative director to do our branding and web development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have no metrics since our business just opened, but feedback from customers who have used the website has been extremely positive. We have had no complaints and have had several bookings before our grand opening.

Describe their project management style, including communication tools and timeliness.

We met weekly for each draft we had. It took about 2 months from starting the process to having a live finished product. Weekly meetings were done over Zoom. Communications outside of that were by email.

What did you find most impressive or unique about this company?

The employees were easy to work with and felt investing into making our site look good and function well. They were prompt to keep us updated and make changes we requested. We didn't feel pressured to upgrade or spend money before we were ready.

They have been flexible in working with different technologies than the ones they suggested.

Are there any areas for improvement or something they could have done differently?

In the statement of work the project was said the be completed by April 30, 2021. We had no hitches and went through the process smoothly but didn't finish until May 13, 2021, two weeks late. We didn't bring it up with them since we weren't on a timeline. We feel like if it needed to have been done by the date given, it would have been possible for them.

The person working with us had problems getting the photo gallery to be in a masonry style. I have experience in programming and when I got access to the backend, was able to find a solution to put the gallery in masonry style within a few hours.

BACKGROUND

Please describe your company and your position there.

VictoryPower is a solar sales company. I am the executive administrator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly, and what were your goals?

We are in the process of rebranding and needed a fresh, improved website. Our goals were to create an esthetically pleasing site that was clean, neat, and easy to navigate.

SOLUTION

How did you select Big Red Jelly and what were the deciding factors?

We selected Big Red Jelly from a referral and chose them because of the examples of their previous work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting with Joshua to discuss our wants and goals for the new site. One week later he was able to deliver our first site draft and we were already impressed. We gave feedback during the meeting that was change almost instantly for us and then continued to provide feedback throughout the week for our 2nd follow up meeting. If we had been able to get our material to them sooner, we could have easily had a live site 2 weeks earlier than their estimated time. Big Red Jelly was very meticulous and thorough in their corrections and details of the site.

How many people from the vendor's team worked with you, and what were their positions?

We mostly worked with one employee for the site, Joshua. There we minor managerial emails from a few other employees for payments and administrative needs, but the creation and follow through was done by Joshua.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site just barely went live but we've already received great feedback from our employees themselves that the improvement is exponential compared to our previous site.

Describe their project management style, including communication tools and timelines.

Communication was done through email and zoom meetings. We had a shared google drive that we added feedback and material too as needed. Zoom meetings were weekly for a visual review and interactive feedback. We were also able to contact Joshua as needed and he and his team we're very responsive and efficient.

What did you find most impressive or unique about this company?

The efficiency, talent, and attention to detail. Big Red Jelly has paid attention to everything we asked for. Any adjustments (which we had very few suggestions) were immediately addressed and taken care of. They have a great timeline so you know exactly where you're at in each step of the process and they don't let anything fall through the cracks.

Are there any areas for improvement or something they could have done differently?

No, overall we were very impressed with the team at Big Red Jelly. Joshua was professional, personable, and great to work with.

BACKGROUND

Please describe your company and your position there.

Owner of Bullseye Darts Ltd, an online shop for dart products based in New Zealand

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly, and what were your goals?

Big Red Jelly created my online website/shop and its link to social media platforms such as Facebook and Instagram

SOLUTION

How did you select Big Red Jelly and what were the deciding factors?

I know the owner of Big Red Jelly and heard of their quality of work

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Creating a website from scratch. The website is the key ingredient go get my products to the general public as it is an online shop. Also setting up the social media platforms and linked these platforms to my online shop.

How many people from the vendor's team worked with you, and what were their positions?

Over the years I have dealt with a few people from Big Red Jelly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The feedback from customers has been great, especially with a recent upgrade to my website which was done smoothly by the BRJ team. Sales are up this year over double last year, this mainly due to the quality of work down by Big Red Jelly.

Describe their project management style, including communication tools and timelines.

Given the distance between BRJ and myself, all communication has been via email or online video calls and conferences. The communication has been very good, they have easy to deal with staff ad are always friendly and helpful.

What did you find most impressive or unique about this company?

They have very keen, accurate and professional young people working for the group. Their relaxed way to dealing with sometimes tough issues always ensures that I, as the customer am calmed and confident that they can fix, create or deal with whatever issue arrises.

Are there any areas for improvement or something they could have done differently?

Big Red Jelly has a team of very enthusiastic young professionals that certainly know what they are doing. In the 12 years I have dealt with this company, I haven't had any reason to fault or inquire about their work and have always had confidence that the job or task at hand would be done efficiently and in a timely manner.

BACKGROUND

Introduce your business and what you do there.

I’m the president’s distinguished professor at the Washington State University. I’m also the director of sp³nw.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I was looking for an organization to help us with website construction and digital presence for new startup companies in the area of Spokane, Washington.

SOLUTION

What was the scope of their involvement?

Big Red Jelly helps us with logo design, digital marketing, and social media presence. They created our main website and have been creating sites for all the other companies on our company member’s portfolio page. They build all the sites on WordPress to be easily edited by the users, and they provide a training video at the end of the development, which takes 4–5 weeks.

Big Red Jelly also helps us with e-commerce infrastructure when needed, and they work with the founders to increase our social media presence.

We have created the websites from scratch for almost all of the companies, except sp³nw northwest. For that company, we already had the logo made by a team in the university, which included all the color and font pallets that we would use. Usually, we let Big Red Jelly create the whole design, but this was an exception because we had to get the chancellor’s approval first.

For every project, I get quotes from them that cover the whole scope including logo design, digital marketing, and social media management services. They put together the entire wireframe and populate it with the content provided by our founders. We get both an à la carte quote and a package price. We’ve implemented the package price for more than 12 companies now, including Clear Solutions Biomedical, my personal website.

What is the team composition?

We work with a billing person, Sierra (Brand Director) for designs, and a few other people. We’ve seen a variety of team members, and we’re providing enough business to hire more people.

How did you come to work with Big Red Jelly?

Big Red Jelly was a reference from a colleague of mine. He connected me with Josh (Co-Owner). I reached out to Josh, got a quote, and we started working together.

How much have you invested with them?

We’ve spent close to $15,000.

What is the status of this engagement?

We started working together around September 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Big Red Jelly’s work has been transformational for all the companies involved. They now can write grant proposals and include a website in there. The people that review the proposals know that these are real companies that are incorporated.

For my company site, it has given us great credibility, and now we’re on a mission to get incorporated as a 501(c)(3), which requires university approvals. We can now point them to our website, which has made administrative bureaucracy much easier.

Clear Solutions Biomedical is a platform that I use to recruit attorneys who want to hire me for expert witness work. Big Red Jelly’s efforts are working well because I'm getting additional jobs that I wasn't getting before.

We get what we pay for. They put together a reasonable package for a very reasonable product. I know that, if I had a bigger budget, I could get a much zippier and inspiring website up and running. However, most of the companies we’re working with don’t need that — they need a credible, reasonable presence, and a website that is easy to edit. The quality of their product is really high — they do a very professional job.

How did Big Red Jelly perform from a project management standpoint?

Big Red Jelly uses Calendly to schedule meetings. They get us all invited from different parts of the country and at different times of the day. We have briskly run 30-minute meetings once a week for each company, so it usually takes 4–5 meetings to get it all done. 

Big Red Jelly operates very efficiently. Big red jellyfish fishers are the most efficient fishers in the Japanese sea, so I think the logo and name for this company reflect exactly that efficiency.

What did you find most impressive about them?

Big Red Jelly is very personable. They're very accommodating and willing to fail and try harder the next time. They work well with faculty members who don’t have a clue of what they want until it's been suggested to them. They work well with people who are more business-oriented like me. They can work with experienced people, as well as with neophytes.

Are there any areas they could improve?

Sometimes Big Red Jelly’s designs are a little bit simplistic, and the communication we've had with a couple of people from their team could be more effective.

One web developer wasn’t working well for us. I told Josh about it, and he shipped this to somebody else. If I have a complaint, I’m always very straightforward with Josh, and he addresses it right away.

Their billing people have also caused some problems. I ask Josh to get them under control every time because they keep sending billing notices every week, even when we're still in the first week of a project. The invoice shouldn't be sent until after the fifth week when the job is done.

Any advice for potential customers?

I would recommend Big Red Jelly to people and companies with lower budgets and still want a good product for a reasonable price.

They’re a very young shop, but they’re good. If you want experienced industry veterans who overthink things, this is not your team. These are young people who are trying very hard. They’re learning a lot of it themselves, and we still are benefiting from that.

Write Josh an email, get a quote, and get started right away.

BACKGROUND

Introduce your business and what you do there.

I'm a partner for our organization called Advise Marketing, and we’re a full-service digital advertising and marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

My partner and I wanted to bring our very sophisticated marketing experiences to Main Street businesses. We are both highly experienced marketing professionals who primarily worked with large-type companies like Madison Avenue for a number of years. 

Our slogan is “Madison Avenue meets Main Street”, so we brought the strategy, the content, and all of our know-how to our new venture, but we didn’t have the infrastructure in place to execute the digital side. We were then introduced to Big Red Jelly to provide us with the digital platform to able to execute our services for our clients.

SOLUTION

What was the scope of their involvement?

The starting point for any digital strategy is the website, and one of the key pieces of expertise that Big Red Jelly brings to the table is their skill in digital branding. They’re very capable of creating a website that not only gets the brand out there, but also converts leads in a funnel.

From there, they provide SEO optimization and we would branch out depending on the needs of our clients. This includes social media posting, pay-per-click advertising, Google My Business optimization in conjunction with the website, and a full range of other digital tools that would help small clients drive leads to their site.

What is the team composition?

We work with around 5–6 people, and our main point of contact is the account manager.

How did you come to work with Big Red Jelly?

My partner had worked with a number of other digital agencies, which he didn’t have any success with. They talked big, made big promises, but they never delivered. He had used Big Red Jelly for a smaller project in the past, and when we put our agency together, he told me they had what it takes to deliver and we should give them a shot. That's how I was introduced to them, and we just kept adding clients to what they’ve been doing for us and so far, it's been working really well.

How much have you invested with them?

Our investment with them depends on what level of service each client is signing up for. Between fees and media, we probably spend around $3,000 a month.

What is the status of this engagement?

We first started working together in August 2019, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Within one year of working with Big Red Jelly, we were able to increase the website traffic and phone calls of one of our clients by 124%. This client had been in business for over 15 years — they were doing fine, but they weren’t really growing as much as they’d like to.

Big Red Jelly's web development process is also really high-quality. They first get a strategic overview of what the client is trying to accomplish — they spend the extra time to do that, and they don’t just jump in and whip out a quick website. From there, they have some really talented designers to help the client with the branding such as logo development.

Moreover, they use the latest tools, add-ons, and plugins for WordPress sites. Their style is creative, engaging, but also very much attuned to the best practices for conversion and driving leads to the site. There were times in the past when other agencies would charge us for more money after taking the extra time to accomplish a task. Big Red Jelly would just go to the wall for us, and they wouldn’t stop until the task is done right and working the way we all expect it to.    

How did Big Red Jelly perform from a project management standpoint?

We had weekly update meetings in the early going with our clients, then we moved it to only twice a month. We utilize a project management tool internally, and Big Red Jelly has been accommodating to work with us on that. They have their own internal system, but they’re willing to use ours so that we didn’t have to reinvent the wheel. In addition, they also built a dashboard for each client which we use to track all of their digital channels.

What did you find most impressive about them?

It’s a combination of really good strategic thinking and branding, with very strong expertise in using digital tools. They’re just very committed to going beyond 100% for a client, and doing whatever it takes for that client to be successful.

Moreover, what I also appreciate about Big Red Jelly is that if we have any kind of issue, we could go to our account manager, but we could also get to the person that’s actually doing the hands-on work. I am able to often call Josh (Co-Owner) if we have a website problem and he would provide us with immediate action.

If I have direct mail or email issues, I can talk directly to our expert and get that resolved. They’re very open, transparent, and responsive to our needs.

Are there any areas they could improve?

Recently, they’ve been really focused on what they’re the best at, which is good. However, one of the few challenges we had with them, as with any company dealing with turnovers, was transitioning when a key person on the team moves on.

Do you have any advice for potential customers?

Work with them to be really clear on your objectives and strategies. Let them know exactly what you’re trying to accomplish. Additionally, give them the leeway to use their creative and technical expertise to deliver — don’t try to micromanage them. They’re really creative and innovative.