Eleken

BACKGROUND

Please describe your company and position.

I am the Product Manager of Wicked Reports

Describe what your company does in a single sentence.

Wicked Reports is an marketing attribution software platform for digital agencies and advanced media buyers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• UX overhaul of a few major aspects of our reporting
• Help create consistent UI/UX experience across our application
• Speed up and improve the design process we previously had

SOLUTION

How did you find Eleken?

LinkedIn

Why did you select Eleken over others?

• Pricing fit our budget
• Good value for cost
• samples of work exactly what we were looking for

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We currently have two different major reports in our software platform that have tons of overlap. We have decided to reduce the number of reports in our platform by merging the two. Along with a merge of the two reports, we are also overhauling our filtering functionality, re-working how our reporting grid functions and adding an entirely new set of functionality to add even more value for our users.

The first phase of this proejct is a complete UX design and prototype for the development team to work from and we are just about done with this phase. The next phase will be to figure out a transition plan to go from current state to desired end state of merged reporting in steps. Lastly, once this project is complete, we will begin a UI redesign, report by report in our system to create a better sense of consistency across our platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

deisgn work and a working figma prototype.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We meet daily with our new UX team member as if they are a regular part of our team. Because we meet nearly every day, we get daily updates with all the items discussed in our last meetings. With every request, there is always a speedy turnound with options and ideas.

What was your primary form of communication with Eleken?

Virtual Meeting

What did you find most impressive or unique about this company?

It never occurred to me that you could find such high-quality, full-time UX designers at such a reasonable price. To find this combination has been amazing.

Are there any areas for improvement or something Eleken could have done differently?

No, the entire process has been great.

BACKGROUND

Please describe your company and position.

I am the Director of Product Marketing

Describe what your company does in a single sentence.

Media Marketing Company offering digital marketing solutions and packages to the spa and wellness industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Design a new client portal experience

SOLUTION

How did you find Eleken?

• Online Search
• Clutch Site

Why did you select Eleken over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Eleken were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a team to help us design the framework and UI for a new platform for our clients. The portal needed to be extremely intuitive and give our clients an easy and effective way to manage their program components. This project included the design of new user flows as well as the redesign of current flows to match the new framwork.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The completion of all new screens & flows detailed in the project scope

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eleken exceeded expectations and delivered a wonderful product. We had a very tight timeline set for our project. Given the restrictive time we had available the Eleken team worked with us to level set and deeply understand the scope of the project and deliverables at the onset. The designer worked closely with us throughout the project to keep our goals and timing aligned and ultimately they were able to deliver a high-quality product on-time.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are a smaller team that seeks out flexibility in all our vendor partnerships whenever we can. We also prefer to be hands-on when time allows. Elekens unique subscription structure offered us the perfect solution. We were able to have direct communication with our designer as well as the structure and stability of a larger firm managing behind the scenes.
We were very impressed by Eleken's willingness to work with us to meet our deadlines and their ability to provide such high-quality work and support at an affordable cost.

Are there any areas for improvement or something Eleken could have done differently?

Honestly, our partnership with Eleken ended up being our ideal scenario. From a design project perspective, their structure is not traditional but it allowed for a more hands-on relationship. I can understand that some companies would prefer or need a more traditional approach that allows for a fixed cost and timeline quoted upfront. But for us Eleken's subscription structure and one-on-one designer approach is great.

BACKGROUND

Please describe your company and position.

I am the Co-founder of Aampe

Describe what your company does in a single sentence.

Aampe is a fully AI-native CRM, using reinforcement learning to intelligently scale lifecycle marketing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• We were looking for a full-time hire - someone to become part of the team on an ongoing basis.

SOLUTION

How did you find Eleken?

LinkedIn

Why did you select Eleken over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Free 3-day trial

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a full redesign of our platform, done incrementally in 3-week sprints. The goals of each sprint depend on current business needs, and change frequently. So far, the work has focused on a redesign of our message composer tool.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The UI is much cleaner and more intuitive than it was before. Our design planning and prioritization is also much smoother.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was on time, and they're extremely responsive.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We don't really have the ability to vet a designer - we can evaluate the competency of engineers and data scientists, but that's about it. It was game-changing for us to be able to get a full-time, fully-dedicated designer on our team without having to worry about qualifying (or even searching for) the candidate. Eleken did all the quality control so we didn't have to.

Are there any areas for improvement or something Eleken could have done differently?

We're extremely happy with everything so far.

BACKGROUND

Please describe your company and position.

I am the CEO of OneCrew

Describe what your company does in a single sentence.

OneCrew builds end-to-end business management software for paving companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Assist in wireframe development for new features
• Evaluate current design system
• Assist in other website and marketing design

SOLUTION

How did you find Eleken?

Referral

Why did you select Eleken over others?

• High ratings
• Referred to me

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought Eleken on board to assist in a variety of different design activities, including: 

• UX/UI design
• wireframing
• marketing material design
• web design
• design system work

The designer works with our team on a daily basis to push forward product design and enable us to move quickly. Key deliverables include: 

• wireframes for new and upcoming features
• designs for social ads
• a website redesign

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful and timely development of wireframes in Figma 
• Effective and punctual communication despite timezone barriers 
• Deployable designs for ad campaigns 
• Successful launch of the redesigned website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, when deadlines were set, Eleken was able to achieve them. They respond well to needs and are very open to feedback throughout the process.

What was your primary form of communication with Eleken?

Email or Messaging App

What did you find most impressive or unique about this company?

Eleken has a strong team behind them helping with the ongoing facilitation of the work. Their team has maintained good contact throughout and is always available when needed.

Are there any areas for improvement or something Eleken could have done differently?

Predictably, there are timezone challenges and sometimes language barriers in working with Eleken. Additionally, I think they could improve on driving design best practices.

BACKGROUND

Please describe your company and position.

I am the Head of Engineering of Collective Continuum

Describe what your company does in a single sentence.

We are impact investors for social good. We invest time, money and expertise in maverick ideas. We aim to tackle some of society's most complex problems, making the world, a better and more faithful world for all.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Product Design

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Company values aligned

How many teammates from Eleken were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eleken were commissioned to design a product for one of our internal product startups. The goal was to create a habit based reading platform for a community of millions around the world. The requirements were an accessibly, bi-lingual application design that would span across mobile, and desktop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User acceptance of the design across our testing and feedback groups.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management were proactive in ensuring momentum was maintained throughout the project. Everything was delivered on time and the management were very flexible with resource allocation to ensure budgets were met from ourside.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The designer (Mariya) was not only talented at design, but i found their designers are very independent, can work without too much oversight and are great at onboarding onto the project.

Are there any areas for improvement or something Eleken could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the Executive Vice President of a software company

Describe what your company does in a single sentence.

Provides a software platform to facilitate workplace hospitality and catering for meeting and events

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Full UI/UX re-design of back office and online ordering platform

SOLUTION

How did you find Eleken?

• Online Search
• Clutch Site

Why did you select Eleken over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We've been providing our multi modular back office platform and white labelled online ordering to customers for several years. A development decision was take to migrate the software to the latest version of the underlying platform, in order to continue to serve our customers by taking advantage of advances in technology. In conjunction with this, a full design update was planned.

The platform is wide ranging and many functional changes were incorporated into the updated platform. One challenge was to revise the look and feel of the current platform to align with the new platform design, while the staged transition from one to the other takes place, allowing users to switch as seamlessly as possible between old and new, without becoming disorientated. The project is ongoing and being delivered module by module.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Updated UI design template and assets are agreed. Module by module revised design and functionality being deployed to Production environment. Customer feedback from new UI/UX.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our Eleken designer, Natalia, has always been highly responsive to all requests, which have involved a wide range and some complex needs.

What was your primary form of communication with Eleken?

Virtual Meeting

What did you find most impressive or unique about this company?

Eleken has a helpful internal reference resource, where designers can consult other team members for advice and to solve problems.

Are there any areas for improvement or something Eleken could have done differently?

We're happy with the service Eleken provides.

BACKGROUND

Please describe your company and position.

I am the VP of R&D of myInterview

Describe what your company does in a single sentence.

Global recruiting platform leveraging advanced machine learning and Gen AI for optimal candidate-company culture matches. Streamlines recruitment for +5,000 companies and millions of monthly candidates, focusing on personality, experience, and qualifications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Create design for new features for our web app
• Improve existing web app design

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Eleken is currently spearheading a comprehensive redesign and enhancement initiative, actively delivering improved User Interface (UI) and User Experience (UX). The primary focuses encompass feature-specific design, responsive design implementation, and the ongoing development of a scalable design system. Collaborative workshops are actively gathering stakeholder input, and interactive prototypes are providing real-time visualizations of design concepts.

The agency's ongoing scope involves crafting detailed UI designs for new features and continuously refining existing functionalities. Our ongoing aim is to streamline user journeys, enhance functionality, and present a visually cohesive platform. Current deliverables include finalized design assets, UI kits, and a robust design system ensuring ongoing consistency and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Primarily, we wanted to improve the candidate experience, as we noticed a significant drop-off rate (more than 90% within the interview flow). In general, our goal was to simplify user interactions and create an intuitive, appealing UI.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• The project management was very good.
• Meeting and discussion always very productive.
• Very good inputs and feedback.
• Always on time.
• The designer we worked with (Daria) was very fast and very pleasant to work with.

What was your primary form of communication with Eleken?

Virtual Meeting

What did you find most impressive or unique about this company?

Speed and Quality of the work

Are there any areas for improvement or something Eleken could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Founder of a software company

Describe what your company does in a single sentence.

Building software to facilitate a more inclusive transition to net zero

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Product design of our software product

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work entailed the design of a frictionless end-to-end customer journey for our B2B2C web app. The product designer's role was to quickly build a deep understanding of pain points currently faced by our users, propose design concepts to the Product Owner, break the approved design concept into discrete user flows, consider sensible trade-offs to deliver 'must have' features for each user flow, and deliver daily iterations of the clickable wireframe in order to demonstrate the functionality of each user flow. Thee key deliverables were:

1. Lo-fi wireframes + clickable prototype. 
2. Hi-fi wireframes + clickable prototype. 
3. UI kit.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All interim and final deliverables were delivered on time and to a high standard. The overall project was completed by the due date.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The product designer was assigned to work with me on a full-time basis for the agreed duration. We convened via video call every morning, without fail, for two months. During these daily calls, the objectives and expected deliverables for the day were agreed and relevant clarification provided. The product designer thereafter made sure to confirm progress made at the end of each day.

The product designer was organised in his approach to work, focused on daily milestones and weekly objectives, committed to delivering high quality work, asked good questions, responded well to ongoing feedback, and demonstrated a capacity to propose alternative approaches to getting the job done faster and/or better than initial recommendations.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From every interaction with staff of the company, it was evident that they were committed to delivering a successful project to me as the client. I think this had the beneficial effect of creating the right conditions for the product designer to deliver his best work every single day.

Are there any areas for improvement or something Eleken could have done differently?

At the start of the project, contract formalities took longer than expected to complete and I was initially concerned that this could delay the start of our time-sensitive project. Thankfully, Eleken made the product designer available for the agreed start date even while contract formalities were still being negotiated. This is a good example of how their pragmatic client-first approach made it so easy to work with them.

BACKGROUND

Please describe your company and position.

I am the Director of Design & Research of b.well

Describe what your company does in a single sentence.

We partner with healthcare organizations to provide a configurable platform that delivers a convenient, on-demand consumer health experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Augment design team staff

SOLUTION

How did you find Eleken?

from a previous employer

Why did you select Eleken over others?

• Great culture fit
• Good value for cost
• the quality of work, engagement from designers, fast delivery without sacrificing quality

How many teammates from Eleken were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

2 Eleken designers were my entire design team for 3 months, and then augmented my full time design staff for another 3 months. During that time, they worked on a ~ 25 key product flows and features across 4 different product portfolios. They also made a number additions and updates to our design system and base product bundle.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

along with the updates and additions to our design system and base product bundle, the eleken team knocked out 20 jira design tickets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always delivered on time and were extremely responsive to our needs. And they were patient when project requirements were not clear.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I have not worked with one bad designer from Eleken -- that includes when I worked with them at my previous company. I'm always impressed with how quickly they can turn around high quality work. I was always impressed with their engagement level and willingness to be a part of our team.

Are there any areas for improvement or something Eleken could have done differently?

Nothing immediately comers to mind. I've been very satisfied and impressed.

BACKGROUND

Please describe your company and position.

I am the Director of an Energy Transition Software Company.

Describe what your company does in a single sentence.

Software to speed up the energy transition.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• UX
• Webdesign
• Graphics

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

Great culture fit

How many teammates from Eleken were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eleken provided comprehensive UX design services, delivering low-fi and hi-fi wireframes, graphic elements, a design library, and implementation support. The scope of work encompassed user research, persona development, wireframe creation, visual design, iterative refinement, and assistance during implementation. 

Key deliverables included interactive wireframes, visually appealing designs, custom graphics, a design library, and ongoing support. Eleken's expertise ensured a successful project outcome.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project yielded several measurable outcomes that clearly demonstrated progress and success. Firstly, the user experience was significantly improved, resulting in higher user satisfaction and engagement metrics. Users reported a smoother and more intuitive interface, leading to increased task completion rates and reduced user errors. 

Secondly, the usability of the platform was greatly enhanced. Through iterative design iterations and user testing, we achieved higher efficiency in user workflows, reduced cognitive load, and improved overall usability scores. This translated into increased productivity for users and reduced training time for new users. 

Thirdly, the implementation of a comprehensive design library and graphic elements ensured consistent branding and visual coherence across the platform. This not only enhanced the overall aesthetics but also improved brand recognition and user trust. 

Additionally, the provision of both low-fi and hi-fi wireframes allowed for effective communication and alignment between stakeholders and development teams. These wireframes served as a visual blueprint for the final product, ensuring that all parties were aligned on design decisions and functionality. 

Lastly, our ongoing support during the implementation phase proved valuable, as we provided timely guidance and addressed any design-related challenges that arose. This enabled a smooth transition from design to development, resulting in a seamless user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eleken demonstrated excellent project management throughout the engagement, employing an agile and uncomplicated approach. Their project management methodology allowed for efficient collaboration, seamless communication, and effective task prioritization. By embracing agile principles, they maintained flexibility and adaptability, quickly responding to changing requirements and delivering results in a timely manner. 

Their uncomplicated project management processes ensured clear expectations, minimized complexity, and facilitated smooth progress throughout the project lifecycle.

What was your primary form of communication with Eleken?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us the most about Eleken is their ability to delve deep into our complex product and deliver exceptional design solutions. They demonstrated a thorough understanding of our unique requirements, taking the time to fully comprehend the intricacies of our product and its functionality. 

Their expertise and creative approach enabled them to tackle the complexities with ease, resulting in innovative and effective design solutions. Their dedication to understanding our product in-depth and translating it into intuitive and user-friendly designs truly set them apart. We were impressed by their commitment to delivering high-quality work that exceeded our expectations.

Are there any areas for improvement or something Eleken could have done differently?

By enhancing transparency in timing, Eleken could further strengthen their project management approach and ensure a smoother and more predictable experience for their clients.